Trina Duarte
Customer Service
San Angelo, TX
ad1m7z@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Sales Associate
Performance Foodservice - Monroe, OH
October 2021 to Present
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from Customers, potential customer, or transfer to correct department
• Resolved customer information and complaints
• Assist customers with orders and recommend new products
• Pick product from warehouse when needed
• Responsible for tracking and creating FedEx/UPS orders
• Training new employees
Front Line Collection Specialist- Team Lead
Account Control Technology - Middletown, OH
September 2017 to October 2021
• Make outbound and receive in bound calls trying to collect delinquent student loans.
• Supervise team and help make sure they are on track to meet monthly goals.
• Send mid-day as well as end of day reports.
• Assist manager to make sure team is staying productive and on pace to reach monthly goal.
• Train new team members
Receptionist
The Winfield at Middletown - Middletown, OH
February 2020 to June 2021
• Greet Families as the enter building
• Schedule visitations (during Covid)
• Answer phones
• Record employee and visitors temperatures
• Assist in taking meals to residents in help was needing.
• Assist in transporting residents back to their rooms if help was needed
• Send End of Shift report to appropriate managers
• front office
• Welcomed visitors and guests
• Assisted in signing in/out Residents
• Answered phones directed visitors and took messages
• Faxed, copied, and scanned documents
• Train new employees
General Manager
Rodeway Inn - San Angelo, TX
June 2007 to October 2017
Over see operation of the hotel.
• Make sure employees are using their time in an efficient manner.
• Process daily reports as well as answer all email.
• Hire employees as needed.
• Verify employee hours and send bi-weekly payroll report to accountant to make sure employees are paid are on time.
• Work on group contracts to make sure the hotel stays filled.
• Help employees any where they are needing help.
• Prepared payroll
• Managed and trained new hires
• Accounts Payable and Accounts Receivable
Assistant Manager
Old Time Pit Bar B Que - San Angelo, TX
March 2005 to April 2007
• Over see employees in the absence of the General Manager.
• Make weekly schedules for the employees.
• Perform any task the general manager ask of me.
Customer Service Representative
Sitel Corporation - San Angelo, TX
March 2003 to March 2005
• Answer calls
• Help customers with any issues they are having with their credit card. Education
High school or equivalent
Lake View High School
Skills
• Management (10+ years)
• Data Entry (6 years)
• Multi-Line Phone System (10+ years)
• Customer Service (10+ years)
• Clerical (5 years)
• Cash Handling (10+ years)
• Accounts Receivable (4 years)
• Accounts Payable (4 years)
• Front Desk (10+ years)
• Host/Hostess
• Driving
• Supervising Experience (5 years)
• Assistant Manager Experience (3 years)
• Office Management
• Phone Etiquette (10+ years)
• Management
• Inventory control (3 years)
• Office experience
• Quality inspection
• Hotel experience (10+ years)
Awards
Choice Hotels Gold Award
February 2014
Being ranked in the Top 15% in guest satisfaction. Choice Hotels Platinum Award
February 2015
Being ranked in the Top 3% in guest satisfaction
Choice Hotel Platinum Award
February 2016
Being ranked in the top 3% in guest satisfaction
Booking.com
February 2015
Having guest reviews higher than 8.0
Booking.com Award
February 2016
Having Guest Reviews higher than 8.0
Choice Platinum Award 2017
February 2017
Ranked in the Top 3% in the nation for guest satisfaction. Booking.com Award 2017
February 2017
Ranked 8.9 in Guest Satisfaction
Certifications and Licenses
Choice Hotel General Manger Certification
July 2016 to Present
Successfully completed Choice Host General Manager certification.