Call Center Customer Service

Kathy Davis Baker

**** *********** **** *********** ** 37743 423-***-**** kindredspirit58comcast.net To offer my skills to a company looking for a employee who is reliable, willing to learn new skills and diligent in carrying out job assignments on a part time basis Managed several personally owned businesses including auto detail service, aftermarket auto services and current Whole Horse Care business

Auto sales, tack store salesperson, Whole Horse Care custom products Set up and completed two 1-day clinic courses for horse owners, all proceeds donated to local animal charity, received free local radio and TV support for the two days. Host and delegate local equestrian training days and weeklong events with internationally known horse clinicians. Horse training, hoof trimming, nutritional counseling. boot fitting consultation services by appointment, offers customized training for horse and rider to best suit individual needs. Advance Call Center Technologies Johnson City TN Credit Card Fraud Claims Rep Remote Call Center —January - June 2021

Job involved taking inbound calls for Bank Center, average number of calls were 40-55 per day. Job required excellent customer service and strong investigative skills to assist clients who suspected fraudulent activities and merchant disputes. Was required to de-escalate calls when sensitive information and difficult scenarios were presented as well as rapport building. Consistently scored 100 in customer satisfaction and bank quality control. Ability to navigate thru multiple systems while on calls and function efficiently on the phone as well as strong written, verbal and interpersonal skills were part of job requirements. Responsible for inventory of sunglasses and reading glasses in various retail stores in the Greene County TN area. Updating and maintaining displays, ordering product, setting up seasonal displays and working with retail management staff. FIELD SUPPORT REPRESENTATIVE FGXI (FOSTER GRANT) MARCH 2016 – APRIL 2020

Responsible for inventory of sunglasses and reading glasses in various retail stores in the Greene County area. Updating and maintaining displays, ordering product, setting up seasonal displays

Plant Partners— April 2014 to June 2014

Merchandising live nursery products using plan-o-grams. Moving and unloading vendor carts consolidating and organizing plants into attractive displays. Helping with special store products and resets.

Hallmark Kansas City Missouri Retail Merchandiser — Job location Wal-Mart Greeneville TN. September 2010 to September 2011

Straighten and track inventory of Hallmark product. Retrieve shipments from the store’s receiving area of the store and use a hand-held computer to scan bar codes to determine product placement. Track inventory and determine replenishment needs. Equestrian Director September 2008 to June 2009

Responsible for equestrian activities at the resort, guiding rides, giving lessons, care and well- being of horses. Maintaining inventory of tack store, ordering, restocking. Care and Well-being of all horses, responsible for farrier care, (trimming and booting). Peter T Baker Enterprises - Sanford, FL 1996 to June 2006 Business owner and partner in a successful start-up, privately held custom automotive accessories and restyling business still in operation today. Areas of expertise included Carat Gold Electroplating, manually stripping chrome and tank plating automobile emblems Handled billing accounts receivable/payables and customer care Served as home base liaison while partner traveled to market business, Ensured product availability, contacted suppliers, relayed delivery time line to dealerships.

The Saddler Sanford Fl - Sanford, FL April 1998 to March 1999 Retail Sales of Equestrian products, tack and clothing Serafin and Associates - Altamonte Springs, FL 1986 to 1996 Assistant to Corporate Health Insurance Broker. Responsible for collecting employee data, submitting to insurance carriers for bids on health, dental disability and life insurance. Providing spread sheets of bids presenting to employers, self-insured plans breakdowns. Scheduled and performed Employee meetings and created benefit handouts. Assisting employers with employee insurance claims, liaison for employer and insurance company

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