Administrative Support Human Resource

MAMUSCKA MCKAY

CURRENTLY: DIGITAL NON-MOTOR ASSESSOR

Professional Profile:

A performance-driven individual with a zeal to succeed, while enjoys working in a fast-paced, challenging environment. I am resourceful, analytical and quick in understanding complex issues and solving problems. A highly organized and detail-oriented individual who enjoys providing comprehensive and skillful administrative support functions. Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. An independent and self-motivated professional with excellent research and writing skills. Able to grow positive relationships with clients and colleagues at all organizational levels.

PERSONAL DETAILS

Surname: Mckay

First Names: Mamuscka

Gender: Female

Nationality: Namibian

Criminal Records: None

Health Status: Excellent

Drivers Yes

Contact Nr. : +264-**-***-****

SKILLS

• Eager to achieve high objectives

• Very Reliable

• Hardworking

• Trustworthy

• Good Team worker

• A strong independent worker

• Negotiation skills

• Communication skills,

• Detail oriented,

• Self-management

• Perform under pressure

• Microsoft office

• Word Excel and Power Point

• Critical Thinking

• Relationship Building

• Decision Making

EDUCATION

• International Training College

Lingua

-3 Year Advance Diploma in

Human Resource Management,

2012

• DBHS

- Grade 12, 2009

EXPERIENCE

1. Period: 1 MARCH 2018 – TO CURRENT DATE

Company: SANTAM INSURANCE

Position: DIGITAL NON-MOTOR ASSESSOR

Duties:

• Handle and process variety of non-motor claims, including

• Personal Claims and Commercial Claims.

• Complete required investigation on referred files within established time frames

• Negotiations with suppliers

• Summarizing of claims

• Maintain communication with Broker/Customer

• Client queries-Claims, Personal & Commercial

• Loading of payments/orders

• Expediting, handling of queries & drafting of rejection letters

• Ex-gratia payments

• Conduct claim and estimate re-inspections.

• Verify and analyze claims settlement data to ensure validity

• Evaluate evidence with ultimate goal of creating positive outcomes for client’s claims.

• Review and resolve open claims and change orders to determine entitlement for additional payment.

2. Period: 16 SEPTEMBER 2013 - 28 FEBRUARY 2018

Company: OLD MUTUAL SHORT-TERM INSURANCE

Position: COMMERCIAL CLAIMS NEGOTIATOR (MOTOR)

Duties:

• Communicate with broker and or client

• Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control

• Conducted claim and estimate re-inspection

• Reviewed data to variety validity of claims and determine case management actions.

• Recommended settlement offers and negotiated payment arrangements.

• Identify and collected evidence and determined value to specific claim to properly assess conditions.

REFERENCES

1. Sonja Fourie- “Santam Insurance”

General Moderator and Quality Control: Claims

Tel: +264-**-******

2. Tolloso Bernardo - “Santam Insurance”

Operational claims manager

Tel: +264-**-***-****

Contact this candidate