Experienced investigative professional

Jack Metcalf

*** ********* **, ******, ** ***** • 612-***-**** • ad1lfh@r.postjobfree.com

Dynamic and results-driven management professional with a strong management background. Adept at spearheading strategic initiatives to achieve corporate objectives, streamline operations, and maximize profitability. Proven track record of leading cross-functional teams, improving operational efficiency, reducing costs, and delivering exceptional customer service. Demonstrates exceptional leadership skills, a strategic mindset, and a collaborative approach to problem-solving. Seeking a challenging management or executive-level position to leverage expertise and drive business growth.

SKILLS

Recruiting

Budgeting

Staff Management

Strategic Planning

Financial Management

Teambuilding

Problem-Solving

Project Management

Operations Management

Human Resources

Company Risk Management

Training and Development

WORK EXPERIENCE

Senior Area Manager

American Security & Investigations Oct 2020 – Present

Responsible for the overall performance of a large portfolio of accounts, including the financial responsibility for assigned portfolio.

Maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow up, and phone calls.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Ensure all post requirements are current and complete at assigned portfolio, including current post orders, training compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards.

Ensure staff at assigned portfolio accounts meets all client and company standards, and that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated, and resolved, and compliance with all employee relations policies is followed consistently.

Directly responsible for new account startups and transitions, ensuring staffing levels are met, training and uniform issues are addressed, and physically participating in start-up activities to ensure a smooth transition.

Ensure oversight and regular use of financial reports to manage key branch measurements, such as overtime and scheduling efficiency for assigned client portfolio.

Manage work performance of all associates through praise, recognition, documentation, progressive discipline, verbal warnings, written warnings, performance appraisals, coaching, retraining, suspensions, and terminations.

Cultivated culture of open communication, collaboration, and shared accountability for business success.

Attracted, retained, and developed top talent to enhance team performance.

Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.

Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales, and operational leadership.

Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement.

Successfully managed budgets and allocated resources to maximize productivity and profitability.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Reserve Police Officer

Northfield Police Department Dec 2020 - Jan 2023

Provided for public safety by maintaining order, responding to emergencies, protecting people and property, and promoting good community relations.

Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.

Record facts to prepare reports that document incidents and activities.

Patrol specific area on foot and/or vehicle, responding promptly to calls for assistance.

Review facts of incidents to determine if criminal act or statute violations were involved.

Render aid to accident victims and other persons requiring first aid for physical injuries.

Testify in court to present evidence or act as witness in traffic and criminal cases.

Relay complaint and emergency-request information to appropriate agency dispatchers

Monitor traffic to ensure motorists observe traffic regulations and exhibit safe driving procedures.

Direct traffic flow and reroute traffic in case of emergencies.

Provide security at city events.

IT Director

Flochart Software Systems, Inc. Jun 2007 - Oct 2020

Oversaw development and implementation of improvements to support network operations.

Coordinated secure system access of users to various department systems and platforms.

Managed life cycle replacement of hardware and software.

Communicated regularly with customers concerning data exchange and technology integration.

Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Wrote strategic business plans outlining need for departmental information technology resources.

Implemented and maintained technology and software budget.

Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Liaised with other departments to minimize network interruptions and possible downtimes.

Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.

Identify, review, or select vendors or consultants to meet project needs.

Investigator

Civil Action Group Sep 2006 - Jun 2007

Search computer databases, credit reports, public records, tax or legal filings, or other resources to locate persons or to compile information for investigations.

Obtain and analyze information on suspects, crimes, or disturbances to solve cases, to identify criminal activity, or to gather information for court cases.

Tracked claimants through routine and notable activities and documented findings with videos, photographs, and audio recordings.

Conduct background investigations of individuals, such as pre-employment checks, to obtain information about an individual's character, financial status, or personal history.

Question persons to obtain evidence for cases of divorce, child custody, or missing persons or information about individuals' character or financial status.

Observe and document activities of individuals to detect unlawful acts or to obtain evidence for cases, using binoculars and still or video cameras.

Perform undercover operations, such as evaluating the performance or honesty of employees by posing as customers or employees.

Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.

Produced professional reports outlining findings of cases, expenses incurred and any important incidents.

Supported civil cases by collecting exhaustive notes and offering sworn testimony in depositions and open court.

Field Operations Manager

Worldwide Security Associates Jan 2006 - Sep 2006

Supervised a team of more than 100 security professionals, performing activities such as hiring, training, assigning work, evaluating performance, or disciplining.

Create or implement security standards, policies, and procedures.

Collect and analyze security data to determine security needs, security program goals, or program accomplishments.

Monitor security policies, programs or procedures to ensure compliance with internal security policies, licensing requirements, or applicable government security requirements, policies, and directives.

Prepare reports or make presentations on internal investigations, losses, or violations of regulations, policies and procedures.

Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.

Develop budgets for security operations.

Plan security for special and high-risk events.

Train subordinate security professionals or other organization members in security rules and procedures.

Write or review security-related documents, such as incident reports, proposals, and tactical or strategic initiatives.

Multi-Site Property Manager

Minnesota Housing Services Jul 2003 - Sep 2005

Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Introduced prospective tenants to types of units available and performed tours of premises.

Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Completed final move-out walk-throughs with tenants to identify required repairs.

Maintained sufficient number of units market-ready for lease.

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Followed up on delinquent tenants and coordinated collection procedures.

Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.

Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Developed and implemented marketing strategies to increase occupancy rates.

Developed annual operating budgets and forecasts, as well as sales and marketing plans.

Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Collected and maintained careful records of rental payments and payment dates.

Kept properties in compliance with local, state and federal regulations.

Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Implemented and enforced policies and procedures to maintain properties to highest standards.

General Manager

Intown Suites Jul 2001 - Mar 2003

Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Analyzed and evaluated business data to identify opportunities for improvement.

Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

Maximized operational excellence by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Developed and implemented strategies to increase sales and profitability.

Regional Account Manager

Securitas Apr 1999 - Jul 2001

Oversaw all security operations for the Metropolitan Airport, Responsible for scheduling and payroll of 2000+ billable hours.

Actively engaged with client leadership to support client needs.

Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.

Oversaw contract negotiations, budget implementation, disciplinary reviews, training, and manpower work schedules.

Trained and developed staff and leadership team.

Ensured employees are following established policies and procedures.

Conducted drills to keep security staff on alert and proficient with established plans.

Conducted ongoing training and staff development activities.

Submitted weekly reports on budget, payroll, and overtime.

Accurately measured and improved performance using metrics.

Developed and implemented action plans to correct any deficiencies.

EDUCATION

Master Of Business Administration in Human Resources Management

Louisiana State University, Shreveport, LA Jan 2016 - Dec 2017

Bachelor Of Science in Criminal Justice

American Military University, Charles Town, WV Jan 2010 - May 2015

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