Address: A-***, Vogue Residences, Rd.no

*, ************, **** ****, **********,

Bangalore-560066

Phone: 810-***-****

Email: ad1kv2@r.postjobfree.com

Varanasi

Somanath

Summary

Dynamic and motivated Team manager with 17 years of experience initiating and delivering sustained results. Experience working with Fortune 500 firms across a wide range of industries including enterprise software, advertising technology and e-commerce. Major experience lies in strategizing and leading cross-functional teams to bring about fundamental change and improvement in strategy, process, and profitability – both as a leader and technical expert. Proven record of generating and building relationships, managing projects from concept to completion. Skill Highlights

• Cloud Operations

• Infrastructure support management

• Application support

• Team Management

• Project management

• Customer and partner experience

Experience

Senior Manager: Security Operations- 09/2022 to 11/2023 Everbridge, Bangalore

Responsible for the management, planning and delivery of 24x7 Cloud Intelligence Center for Everbridge.

Managing a team of Manager & CloudOps engineers to create, develop and support AWS and On-Prem environments.

Implement System Management Tools to provide monitoring and management of Cloud infrastructure.

Work with SRE teams to develop and mature support processes.

Provide strong technology leadership to the engineers across a wide range of virtualization, operating system, storage, and network technologies.

Develop and execute an internal and external communication plan for the cloud team.

Coordinates with colleagues in other technical disciplines to make sure that the IT infrastructure is optimally supported and managed.

Provide management support for a team of Cloud Service Engineers

Driving standards compliance and ensuring incidents are handled within SLA’s keeping stakeholders in loop. Manager: Systems Engineering– 07/27/2020 to 09/27/2022 Citrix Systems, Bangalore

• Hired and developed a team of L1 Managers & DevOps engineers to create, develop and secure Citrix Systems.

• Experience with CI (Continuous Integration) and CD (Continuous Deployment) in Azure/AWS/GCP environments using SAFe Agile methodologies.

• Using Jenkins and Ansible for configuration management.

• Working with Product and Support teams to ensure Citrix Services and Products are secured and protected.

• Driving security standards compliance by Automated Deployment of tools and ensuring incidents are handled within SLA’s keeping stakeholders in loop.

• Provisioning, Maintenance, Managing Networks, Incident, and problem management of Data center Operations.

Address: A-203, Vogue Residences, Rd.no

7, Sitarampalya, EPIP zone, Whitefield,

Bangalore-560066

Phone: 810-***-****

Email: ad1kv2@r.postjobfree.com

Varanasi

Somanath

• Responsible for monitoring the health of overall security and technology items and responding to events.

• Implementing CIS/NIST cybersecurity framework best-practices and creating SOPs for Security Operations.

• Managing Alert management (Azure ATP, MDE) and data protection products (iBoss DLP). Manager: IT Systems Engineering– 03/12/2018 to 13/12/2019 Amazon India, Hyderabad

• Responsible for the management, planning and delivery of Applications on AWS Cloud Environment for Amazon India.

• Leading a team of 5 devops engineers supporting 200 sites for Amazon across South, Central and East India regions.

• Automating deployment of applications and server builds.

• Scripting solutions for issues using Python scripting.

• Develop automation processes to enable teams to deploy, manage, configure, scale and monitor the applications using tooling and scripting methodologies.

• Work/support business users to understand issues, develop root cause analysis and work with the team for the development of enhancements/fixes

Lead Consultant: Service Delivery Manager – 11/09/2017 to 30/11/2018 Atos IT Services, Bangalore

Managing a team of 12 Devops engineers handling Microsoft Azure/Atos Canopy cloud offerings.

Services include analyzing, designing, planning, delivering, and supporting solutions based on the client’s requirements.

Designing and delivering cloud solutions (IAAS/PAAS) for customer projects.

Deploying and developing new automation solutions for customer cloud infrastructure.

Developing new scripts using PowerShell to add enhanced features.

Responsible for staffing, hiring, terminations, performance appraisals and promotions.

Reduced support costs by developing new workflows and support processes.

Managed account portfolio growth and served as integral part of new client implementation, training and team capacity management.

Advocacy Manager – Customer and Field Advocacy – 21/01/2010 to 08/09/2017 Microsoft India, Mumbai

Advocating on behalf of the customer and pushing product teams to provide solutions for customer’s issues.

Understanding customer’s business challenges and technological needs to devise a solution.

Acting as an Orchestrator to bring together the business and technical teams within Microsoft to deliver a customer ready solution.

Responsible for facilitating resolution of customer and partner related escalations related to Azure cloud issues.

Identify issues that are systemic and report on key trends to Product group. Address: A-203, Vogue Residences, Rd.no

7, Sitarampalya, EPIP zone, Whitefield,

Bangalore-560066

Phone: 810-***-****

Email: ad1kv2@r.postjobfree.com

Varanasi

Somanath

Technical Analyst – 10/10/2008 to 15/01/2010

BMC Software, Pune

• Providing technical support to customers on Remedy CRM application over calls.

• Handling issues with the application server-client connectivity.

• Handling issues with configuring web-based interface for connectivity and resolving issues with IEsettings.

• Configuring ODBC connections and creating new workflow for the customers as per the needs,

• Maintaining statistical data for the team using Crystal reports.

• Helping team to achieve targets as per the guidelines and meeting customer deadlines to go live with the application.

Technical Support Engineer – 05/05/2008 to 13/10/2008 PTC India Pvt Ltd, Pune

• Providing technical support for PTC customer’s on WindChill application (Product life cycle management software).

• Supporting issues related to Installing and configuration of the application.

• Troubleshooting Run time issues, application crashes, debugging crashes etc.

• Performing Oracle queries within the application to check the health of the databases. Sr.Technical Lead and Trainer (Microsoft) – 20/02/2006 to 02/05/2008 Convergys, Pune

• Managing team as a technical lead and handling technical queries from Tier 1 and Tier 2 engineers.

• Supporting Microsoft customer’s server related issues.

• Collaborate with Tech Leads and escalation resources to resolve customer issues.

• Participate in case triage meetings to develop efficient solutions and share knowledge with other engineers.

• Act as technical resource for broad and complex issues and may typically be assigned to moderately strategic accounts.

• Ability to develop and deliver "in depth" technical training to other engineers. Education

Bachelor of Engineering: Electronics and Telecommunications - 2005 Nagpur University, Nagpur, IN

Certifications

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified systems Analyst (MCSA)

Cisco Certified Network Analyst (CCNA)

ITIL - Foundation

Varanasi

Somanath

Address: A-203, Vogue Residences, Rd.no

7, Sitarampalya, EPIP zone, Whitefield,

Bangalore-560066

Phone: 810-***-****

Email: ad1kv2@r.postjobfree.com

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