DAWISHON JEAN

Phone 305-***-**** **** NW *** ST

ad1kfa@r.postjobfree.com Miami, Fl,33167

Tenured Customer Care Professional

Knowledgeable and flexible customer experience-savvy professional with over 10 years of customer service/sales experience transcending care, service, resolution and sales specific platforms. Established ability to improvise and execute via intuitive approach, team building, morale boosting. Education

Florida National University, Miami, FL September 2021 - Present Associates of Science in Respiratory Care

SKILLS

• • System Migrations/Integrations

• • Requirements Analysis

• • ROI Analysis

• • Costing & Budgeting

• • Project Scheduling

• • Testing/QA/Rollout/Support

• • Cross-Functional Supervision

• • Team Building & Mentoring

• • Client Relations & Presentations

• • Microsoft Office

• • Workflow Development

Experience

Comcast – Executive Sales Representative Miramar, Fl March 2019 – PRESENT

• Taking high volume of inbound calls

• Being knowledgeable about the product

• Identifying prospective customers, lead general conversion

• Contacting new and existing customers to discuss needs

• Emphasizing the features of products to highlight how they solve customer problems

• Answering questions about products and services

• Negotiating prices and terms and preparing sales agreements

• Collaborating with colleagues in many different sectors United States Medical Supplies – Reorder Specialist /Team Lead Doral, Fl January 2008 - 2019

• Taking high volume of inbound & outgoing calls

• Assisting Representatives with Supervisor calls and questions

• Product Knowledge and Rapport Building on calls

• Running Eligibility for Medicare, Medicaid and Private Insurance

• Assisting customer with insurance Copay/Invoice

• Reviewing accounts for proper billing ICD 10 codes.

• Data Entry – 40-60 WPM

• Updating member’s demographics, processing orders Explaining DME use of equipment

• Tracking orders, and shipments with different carriers

• Upselling DME on different products and services, upgrades or add-ons Emac Media Inc – Finance Specialist

January 2010 – December 2017

• Communicate with internal and external customers

• Checks completeness and mathematical accuracy of repetitive accounting documents; makes simple adjustments with the appropriate concurrence of a supervisor

• Matches invoices received to purchase, requisition, receiving documentation; and approval verification;

• File vouchers, invoices, or similar items, if required by function

• Document stamping, sorting, distributing and printing

• Responsible for monitoring and maintaining assigned accounts, including customer calls, balance write offs, and customer reconciliations.

• Provide customer service regarding potential collection issues, resolution of discrepancies and short payments

• Communicate and follow up effectively with Sales Leaders regarding customer accounts on a timely basis.

• Follow up on actions assigned to stakeholders based on findings from customer communications.

• Produce routine and ad-hoc reports for internal and external customers

• Compile weekly reports on cash receipts and prepare bi-weekly meeting materials including summary of collection activities performed on >+30 days.

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