Customer Service Front Desk
Resume:
Emily Slivka
~*** Frisco St. Frisco CO *****~
ad1kbh@r.postjobfree.com
Qualifications Summary
Outstanding organizational and multitasking capabilities; thrive within fast-paced and high-stress environments; reliable with great work ethic; strong verbal and written communication skills, along with great Customer service, experienced computer and technology skills, smart problem solver, able to identify and resolve issues during the initial stages.
Skill Sets
1. Fantastic customer service. 6. Experience with QuickBooks.
2. Management and leadership Skills. 7. Knowledgeable with Microsoft Office,
3. Always Punctual. Google Suite: google drive, docs, sheets, calendar.
4. Problem Solving Ability. 8. Friendly Personality and adaptable.
5. Critical Thinking. 9. Multitasking capabilities.
Educational Background
oBachelors in Exercise Science, (2013). Colorado Mesa University, Grand Junction CO.
oAssociates of Science, (2010). Colorado Mountain College, Dillon CO.
oCPR /AED Certified_ American Red Cross, (expiration date 11/2024).
Experience Highlights
Mile High Behavioral Healthcare, Frisco CO.
~Medical Clinic Office Administrator, (05/2022 to 9/2023).
oI Performed pre-visit planning: Schedules, confirms appointments, and performs follow up on missed appointments. Answers telephones and directs calls to appropriate staff.
oGreet patients and visitors, verify demographic, insurance information, and selects appointment status.
oI assured patients about the clinic’s values through mutual confidence, trust, high ethics, and respect; along with providing the highest quality service to the community.
oOperated office equipment such as voicemail messaging system, copier, fax machine, etc.
oExtensive work managing word processing, spreadsheets, and other applications to prepare patient statements, letters, maintain patient medical records.
Summit Suites Hospitality by Marriott~ Frisco, CO.
~Front Desk Manager, (4/2021 to 5/2022).
oResponsible for running the front desk and training all front desk agents and leading by example.
oAnticipate and handle any guest requests and satisfy their needs within acceptable guidelines.
oAssist in the development and monitoring to provide top quality customer service.
oSchedule front office staff and supervise workload during shifts.
oAct as liaison between the General Manager and staff.
oAnswer phone inquiries, direct calls, and provide information.
oGenerate reports and perform administrative duties such as filing and updating records.
Summit Community Care Clinic, Frisco CO.
~Referral Coordinator/ Medical Record Administrator, (11/2017 to (04/2021).
oI Collaborated with patients to arrange and schedule referral appointments to specialty providers as well as providing information about the appointment, answering questions, and resolving issues that may arise during their office visit.
oResponsible for patient records and ensuring that they are up to date and kept in accordance with laws and regulations, (HIPAA). Records include information from other care providers, detailed information on procedures and tests conducted within the office, and records of patient ailments and treatments, along with providing these records to other care providers.
oWorked closely with patients and insurance providers to gather and verify insurance information. Call or email insurance representatives to verify patient coverage and enrollment information and check to make sure that procedures are covered by the patient’s insurance.
Samsonite, Silverthorne CO.
~Assistant Store Manager, (11/2016 to 11/2017).
oCoordinate daily customer service operations (e.g. sales processes, orders, and payments).
oTrack the progress of weekly, monthly, quarterly, and annual objectives.
oMonitor and maintain store inventory. Monitor retail operating costs, budgets and resources.
o Coach and support new and existing Sales Associates.
oHandle complaints from customers.
oResearch emerging products and use information to update the store’s merchandise.
oCreate reports, analyze, and interpret retail data like revenues, expenses, and competition.
Subaru and Chrysler Dealership, Silverthorne CO.
~Service Writer, (01/2013 to 10/2016).
oFirst contact for service customers by telephone and in person for automotive service.
oMaintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of shop estimates; answering questions and concerns; arranging towing and temporary transportation.
oPrepare written estimates and track automotive service work orders in the shop, track parts requests & perform timely follow-up communication and work progress with customers.
oCustomer service, time management, communication, and organization are all required to do this job effectively.
Vitamin Cottage, Grand Junction CO.
~Vitamin Clerk, (07/2011 to 12/2013).
oProvide excellent customer service, helping customers with questions, locating items, and providing guidance on supplements.
oMaintain proper product assortment, merchandising, and inventory control.
oMaintain a safe, clean, and well-organized working and shopping environment.
Silverthorne Recreation Center, Silverthorne CO.
~Front Desk Clerk, (02/2004 to 07/2011).
I was responsible for assisting with front desk and facility operations, supervising, and working with front desk attendants, and overseeing opening and closing procedures along with completing a variety of projects as assigned. Maintaining a professional demeanor with a reputation of delivering top-notch customer service and developing long time personal relationships within the Summit County community with families and individuals when they came to the Recreation Center.
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