Customer Service Medical Office

NATALIE N. WALTERS

*** ******* **, ******, *** Jersey 07050 973-***-**** Email

ad1k35@r.postjobfree.com

OBJECTIVE: To obtain a position within a diverse company where I can

utilize my strong clinical and organizational skills and be an asset to my employer.

Drake College of Business Newark, NJ

0913 – 04/14 Clinical Medical Assisting – Medical Office Procedures Certification

Clinical Courses: Cardiopulmonary Resuscitation, Electrocardiography, Phlebotomy,

Asepsis, Vital Signs, Laboratory Techniques, Hand Washing Techniques,

Anatomy & Physiology

Administrative Courses: Medical Terminology, Medical Law & Ethics,

Medical Office Procedures, Introduction to Windows XP, ICD9-CM, CPT, HCPCS Coding,

Typing

Certified Nursing Assistant East Orange, NJ

2011

Orange High school Orange, NJ

09/08 – 06/11

Academic Diploma

Honor Roll 2008 – 2011

South university

01/19- 01/23

Savannah Georgia

Academic

Bachelor degree

EMPLOYMENT

United airlines

Newark NJ

10/2022-current

Ramp agent

All ramp work at ewr

Prospect airport services

Newark nj

09/202*-**-****

Lead

Give direction to team

Assist cleaning planes

Supervision

Customer service

Windsor Gardens East orange, Nj 07/2019-

12/2019

Recreation aide Customer service Clerical Activities Supervision organizing scheduling

Our House Inc. Murray hill, Nj 09/18-05/2019

Direct support professional

Intake

Supervision

Distribute medication

Paper work

Billing

Customer service

Schedule, confirm, and monitor outpatient appointments Answer phones and direct calls organizing

U.s security associates Newark, Nj

01/18-present

Security

Secure area

Watch cameras

Check in customer or visitors

Qdoba Morristown, Nj

01/17-10/17 Shift leader

Cashier

Count safe

Cook

Line server

Customer service Store maintenance scheduling organizing

Orthopedic surgeon Clifton, Nj 04/2014-09/2018

Office Agent,

Managed multiple phone lines

Act as a liaison between provider and pharmacies

Scheduled and confirmed all appointment

Insurance verification and authorization

Managed, request and received medical authorization release forms

Hertz rental car Newark, Nj 10/16-04/17

Return agent

Check car

Check in customer Customer service scheduling organizing

The Home Depot Vauxhall, NJ 09/14-02/16 paint

Associate ● Cashier

●Shelf maintenance

●Mixing paint

●Customer service

First Zion Hill Church Irvington, NJ

2011 –2016

Volunteer – Teacher’s Assistant

●Assist teachers with the fundamentals of early childhood education: understanding colors, shapes, sizes and counting

●Accompany children to recreational activities and teach them to share, respect other people property

Macy’s Department Store Wayne, NJ

12/11 – 01/12

Sales Associate –Cashier-Customer Service

●Greeted and assisted consumers with merchandise selection

●Operated an electronic cash register, processed cash, debit\credit card transactions

●Processed returns, inventory control, replenished merchandise on shelves

Manlooking Group (part time) Newark, NJ

10/12 – 11/12

Telephone Operator (healthcare call center)

● Answered high volume incoming inquiries and directed calls to appropriate party ●

Forwarded emails to clients for payments

SKILLS:

Sora certified

Anatomy & Physiology Medical Terminology Medical Law & Ethics

Medical Office Procedures Electrocardiography

Phlebotomy Cardiopulmonary Resuscitation ICD9-CM, CPT Coding

HCPCS Coding

Introduction to Windows XP Asepsis

Vital Signs Hand Washing Techniques Laboratory Techniques Typing

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate