Nadia R. Foland
***** ********** ** *****, ** ***21
ad1jzw@r.postjobfree.com 720-***-****
Experienced Customer Service Professional with a talent for engaging customers and building meaningful relationships. Able to multi-task and work well under pressure in stressful situations. Known for being a hard worker and ensuring things are done correctly the first time.
Professional Experience
LegalEASE- Houston, Texas
November 2022-November 2023
Provider Services
●Handle member’s personal information
●Make minimum 50 outbound phone calls a day
●Answer any inbound calls
●Have the ability to professionally speak directly to attorneys via email and phone
●Have the ability to communicate between different departments depending on the situation
●Have the capability to understand the member’s needs, apply the correct benefit, and seek out trusted attorneys in their state
●Can produce multiple referral emails containing the member’s correct benefit and personal information
●Have the ability to satisfy the members needs and requests
●Have the ability to build relationships with attorneys all over the country, accommodate to their terms and mediate between them and the member
TransAmerica Contract Employee- Denver, Colorado July 2021-Present
Defined Benefit Processor
●Process quotes
●Handle sensitive, legal information
●Answer phone calls
●Have the ability to answer any call and be able to assist with any issue presented
●Have the ability to communicate between different departments as well as assist in their projects
●Able to work between multiple programs
●Able to understand the difference in contracts, what the participant is eligible for, and making sure that is correctly reciprocated into a proper quote
●Send outbound emails daily
●Report to multiple leaders
BD Billing Contract Employee- Aurora, Colorado April 2020- July 2021
Data Entry Clerk
●Call and email insurance companies
●Call and return patients calls
●Have the ability to type quickly and efficiently all day and enter data correctly
●Able to work from home on my own schedule and still get things done in a timely matter
●Report to my boss throughout the day daily
●Sends out invoices weekly/monthly
●Able to work between multiple different programs alone and at once
HD Supply- Denver, Colorado October 2018- February 2020
Warehouse associate
●Had to meet a weekly/monthly/daily quota
●Needed to be able to be quick on a keyboard and be able to enter data correctly at the same time
●Was able to work under pressure and a deadline
●Worked well in a fast paced environment
●Worked well with others involved in my work
●Efficient in reporting back to managers and those working with me
●Stocked and restocked items
●Made sure inventory was correct
●Made sure items and numbers matched up
●Dealt with numbers all day on a daily basis
●Dealt with customers and companies over the phones as well as emails
Synergy Caregiving April2016-March2018
Visiting Angels- Aurora, Colorado March 2018 to Present
Caregiver
●Perform tasks around the clients house
●Have the ability to communicate in different ways to suit each client and their needs
●Assisted clients with hygiene and toiletry
●Appropriately distribute medications
●Needed to abide by the client and their families wishes
●Had to report back to the main office with any information, comments, concerns
Boot Barn – Greenwood Village, Colorado March 2017- March 2018
Sales Associate
●Cahier – assist customers with checking out or returning items
●Help customers with on-line orders
●Assist customers with fitting jeans and boots
●Knowledgeable of different boot and jean fits and assist customers with making an informed decision
●Interact with customers to help them find what they are looking for, giving them guidance when needed
●Replenish stock on a daily basis, unpack new inventory as it arrives
●Perform annual inventory of merchandise
●Ability to prioritize tasks and customers when it is busy
●Able to work under pressure and multi-task
Texas Roadhouse – Aurora, Colorado August 2015 - March 2017
Hostess
●Ensure customers feel welcome by engaging in conversation while they are waiting
●Work with unhappy customers to ensure their complaints/issues were resolved
●Showed customers to their tables
●Set tables and prepared tables for parties
●Assist customers with to-go orders
●Answered phones
●Update system and staff on table counts, tables to be cleaned, etc.
●Assist kitchen staff by making salads and rolls
Education & Certifications
Smoky Hill High School – Aurora, CO
Community College of Denver – Denver, CO
Radiology Program