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Stacey Kruck

ad1jl0@r.postjobfree.com • 631-***-****

linkedin.com/in/staceykruck • Patchogue, NY 11772

Management

Detail-oriented professional with extensive experience leading operations across sectors, with a keen focus on ensuring optimal delivery of services.

Instrumental in the planning and management of programs and projects aimed to achieve an institution’s vision and objectives. Skilled in administering systems and improving existing processes to steer the organization in a profitable and proficient direction. Recognized leader with extensive experience in hiring, training, developing, and managing high-performing staff/teams. Excellent people management skills adept at collaborating on all levels; employees, stakeholders, senior management, and executives to support informed decision-making and strategic planning. Well-versed in monitoring service activities and platforms in compliance with legal, safety, and quality standards.

Areas of Expertise

● Human Resources

● Operations Monitoring

● Project Management

● Business Growth & Success

● Stakeholder engagement

● Workplace/ Employee

relations

● Quality Control &

Assurance

● Process Improvement

● Customer/Employee

Satisfaction

● Onboarding, training &

implementation

● Problem & Risk Reduction

● Team Building &

Leadership

● Cross-functional

Collaboration

Career Experience

OCLI Vision/Spectrum Vision Partners, East Setauket, N.Y. 2010 – Present Manager

Support HR activities conducting interviews, onboarding doctors, recruiting and training staff for all eastern Suffolk offices. Oversee day-to-day clinical and clerical services with a focus on ensuring operational excellence. Develop and deploy effective strategies to promote proficient workplace. Strategize and distribute resources for healthcare, reimbursement, coding and policies. Maintain seamless execution of operations by ensuring availability of proper equipment, supplies, resource materials, and staffing. Provide Page 2 3

guidance to coach, counsel and progressively discipline employees. Responsible for resolving escalated complex matters. Facilitate informed decision-making by reporting directly to Regional Director and COO. Prepare and present detailed reports to track pertinent quality assurance and financial goals.

● Provided excellent coaching to numerous professionals across various departments for over 25 years.

● Contributed to organizational growth from three offices and seven specialists to 49 locations and 135+ specialists.

● Led transition of practice to electronic health record system, point-of-care payment as well as insurance eligibility verification systems.

Additional Experience

Ophthalmic Consultants of Long Island, Stonybrook, N.Y. Technical Supervisor

● Opened and set up new location and ensured availability of all necessary equipment and supplies.

● Interviewed, trained, monitored, and delivered direct ongoing support and leadership to all medical staff.

● Coordinated, developed, and delivered educational programs both internally and for the community to enhance knowledge and awareness in the field.

Stony Brook University Hospital, East Setauket, N.Y. Certified Ophthalmic Assistant

● Acted as Certified Ophthalmic Assistant (COA) to support multiple specialists in various capacities, such as scribing and minor procedure assistance.

● Organized and managed educational outreach initiatives to disseminate valuable information to community and promote awareness in field of ophthalmology.

● Contributed to documentation and analysis of patient cases and research studies. Stony Brook University Hospital, East Setauket, N.Y. Medical Records/Receptionist

● Provided optimal level of customer service, including managing patient inquiries and appointments.

● Obtained and secured confidential patient information in compliance with privacy and data protection regulations.

● Managed inventory and supply requisitions for photographic imaging equipment in department. Page 3 3

Certifications and Associations

SHRM -Society Human Resource Management member

SHRM-SCP (Pending)

NHRA-National Human Resources Association

Good Clinical Practices Certification

Certified Ophthalmic Assistant

CPR certification

Technical Proficiencies

Microsoft Office Payroll Systems (Paycom/ ADP) Electronic Practice Management (NextGen/ iMEDiCware/ Epic) Imaging Applications (Synergy/ Harmony) Inventory Management Programs (PODIS/ Envi) Insurance verification (Samacare/ Rivet/Clearwave) Medical coding (ICD-10, CPT Point of care payment systems

(Retriever/Rectangle/ Payment Bridge) Customer engagement platform (4ptcare)

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