Customer Service Client
Resume:
Lindsay Jones
ad1jj4@r.postjobfree.com
A positive and self motivated professional who possesses excellent client service leadership and communication skills. I am skilled at streamlining and improving processes. I am comfortable working in a fast paced environment that requires prioritization to meet multiple deadlines. I enjoy working with a team as well as independently.
Skills include: Attentive to details, Prioritizing, Customer Service, Problem Solving, Strong organizational skills, Ability to Lead and work with Minimal to no Supervision, Team Leadership, Training and Supervisory skills, Excellent Written and Verbal Communication. The ability to diffuse hostile clients and situations.
PROFESSIONAL PROFILE
7 Point Enterprises
Stillwater, OK
2019-Present
Compliance Manager
●Ensured all areas of the operation were in compliance with the most current laws and regulations.
●Created written SOP and made sure management and other personnel were trained on current procedures.
●Participated in legal procedures, meetings and inspections for the company as needed.
●Participated in meetings with stakeholders and owners to communicate company needs and changes to establish project management and process improvements as needed.
●Assisted with onboarding of new hires.
●Managed the financial reports, bookkeeping and company payroll.
●Managed the facility’s construction project upgrades and maintenance by coordinating site planning and application process with the state.
Denver Department of Safety, Denver, CO 2011-2019
911 Lead/Trainer Operator
●Respond to incoming 911 and non-emergency police, fire, and medical calls.
●Demonstrate high quality customer service in intense pressure conditions.
●Make important decisions and judgment calls in life or death situations.
●Perform multiple tasks with computer related resources while listening, talking and typing.
●Crisis Intervention Training (CIT) certified; involving parties with disabilities, mental illnesses or that are victims of a crisis.
●Emergency Medical Dispatch (EMD) certified.
●Involvement in Public Outreach Committee; provide presentation program for public education of the 911 system.
●Knowledge of CCIC/NCIC, CAD data base and Plant phone system.
●Use of Microsoft Excel, Outlook, Word and Office Powerpoint.
●Trainer and instructor for new employees during on the job training.
●Document management system committee member; involvement in developing and revising policy and procedure.
●Assist with interview panel for hiring of new 911 operators.
UPS, Denver, CO 2006-2011
Operations Management Specialist Supervisor
●Responsible for basic payroll, clerical/administrative functions.
●Advanced use of Microsoft Excel, Outlook and Powerpoint software.
●Managed time sensitive decisions across departmental functions and tasks.
●Assisted management team members in reaching department financial goals and incorporated innovative ways to meet budget.
●Supervised and Observed employees' behavior and safety, provided training on safe habits to practice in the work place.
●Supervised the dispatch call center and various customer service relations.
●Acted as a communication liaison between management and hourly employees throughout several UPS departments across the country.
●Trained co-workers to use intense multi-tasking while working with multiple complex computer systems.
● Assisted drivers and employees by keeping them up to date with safety regulations and certifications.
●Dispatched loads using industrial engineering, intermodal and logistic planning across the nation and internationally.
●Provided exceptional customer service for internal and external customers at all times.
●Addressed customer concerns via phone, email, radio, and messaging systems regularly in a timely fashion.
●Involvement in CERC; a committee that addressed the needs and welcomed new employees into the organization.
Electronic Payment Systems, Englewood, CO 2005-2006
Customer Service Representative
●Provided excellent customer service by the way of an inbound/outbound call center.
●Performed account reconciliation of financial activity for client billing, charges, ACH deposits and withdrawals.
●Explained the legalities and details of the companies client contracts
●Assisted with basic data-entry tasks.
●Communicated with risk management and other financial institutions to address client concerns.
●Performed advanced administrative support tasks; Microsoft excel, Outlook, Office and word.
●Identified customer needs by matching them with company products and services; closed sales.
●Lead group effort to increase sales; innovated strategies to produce sales from basic customer service calls.
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●EDUCATIONAL BACKGROUND
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●Regis University, Denver, CO May 2011
●Bachelor's of Science: Human Resources
●Certificate in Project Management
●GPA: 3.7
●Community College of Aurora, Aurora, CO 2009
●Associate's of Arts
●GPA: 3.8
Additional: Intermediate level Microsoft Excel, Office, Outlook and Word. 10 Key WPM. Emergency Medical Dispatch certification, CIT; Crisis Intervention Trained, CPR/AED certified. ICS 100/200/300, NIMS 700/800 certifications.
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