Customer Service Human Resources
Resume:
Darlene ( Dee) Naegele
Union Mills, IN *****
ad1j2k@r.postjobfree.com
I am a LPN of 36 years, not a RN. I have 5 years MDS experience, which entails detailed questions and answering, digging into files and documentation. What I do is submit to CMS. Me being detailed oriented is what my job is about. I have been a certified Coder years 20 of Senior Management, AssistedLiving Nursing and Memory care director. Assisted Nursing director of skilled facility. Proficient with human resources and staff education. I HAVE 10 years of medical office coding and icd and cpt. Authorized to work in the US for any employer
Work Experience
LPN, MDS coordinator
WINTERSONG VILLAGE - Knox, IN
March 2015 to Present
MDS coordinator Reimbursement specialist to CMS
Memory Care Director
Brentwood Assisted Living - LaPorte, IN
July 2010 to December 2014
Responsibilities
DIRECTOR OF MEMORY CARE NEIGHBORHOOD, PROGRAMMING, BUDGETS, STAFFING, ASSESSMENTS, STAFF INSERVICE,
Supervisor: Renee Sexton 219-***-****
Accomplishments
CERTIFIED DEMENTIA PROFESSIONAL
Skills Used
KNOWLEDGE, PATIENCE, COMPUTER SKILLS, ASSESSMENT SKILLS, Resident Care Director
EMERITUS - LaPorte, IN
June 2010 to December 2014
Responsibilities
DIRECTOR OF NURSING SERVICES, AND RESIDENTS, ALL ASPECTS OF BUDGETS, IN SERVICES, RESIDENT, FAMILY AND STAFF EDUCATION
Accomplishments
I AM CUSTOMER SERVICE!
Skills Used
ALL NURSING AND PROFESSIONAL SKILLS
Memory Care Director
Brentwood Hobart - Hobart, IN
June 2010 to December 2010
transferred to Brentwood LaPorte, Ind
Office Manager
Lakeville Family Medicine - Lakeville, IN
June 1996 to July 2002
Family Practice, Infection Specialist/HIV Specialist Management of Budgets, Staff, Customer Service, Scheduling patients, procedures, "Working Manager" where ever I was needed, I filled that slot.
Office Nurse, LPN
Dr CB Alexander - LaPorte, IN
February 1993 to June 1996
Busy Family Practice. Single Physician office.
LPN (Licensed Practical Nurse)
VNA LaPorte - LaPorte, IN
February 1992 to June 1996
I was a home care nurse for the VNA when it was still a private owned company. Home care treatments, assessments, vitals, g-tube and foley care. On going patient and family education. Supervisor was Linda Straub RN 219-***-****, also Susan Janes RN. Sue remains employed at LaPorte Home Health. OFFICE NURSE
DR. FRANK ZAHRT - LaPorte, IN
September 1988 to June 1994
Responsibilities
FAMILY PRACTICE, FAA PHYSICALS, DRUG SCREENS, INDUSTRIAL PHYSICALS, WORK COMP Accomplishments
LEARNING THE INDEPTH OF FAA AND INDUSTRIAL PHYSICALS, INSURANCE CODING AND FILING FOR OPTIMAL RE-IMBURSEMENT TO PHYSICIANS
Skills Used
NURSING ASSESSMENTS, DRUG SCREENS PHLEBOTOMY, FAMILY CARE, CHILDREN IMMUNIZATIONS, MEDICATION RE-ORDERS, PHARMACY INFORMATION, NECESSARY PAPERWORK FOR CLIA LAB CERTIFICATE, XRAY ASSISTANCE/ORDERS, ORDERING MEDICAL SUPPLIES, AND ADVOCATE FOR PATIENTS AND BILLINGS, ACCOUNTS PAYABLE AND RECEIVABLE
Education
Certified Dementia Professional in Alzheimer and Dementia IVTC - South Bend, IN
2010 to 2011
CPC/Certified Professional Coder in Medical Coding Indiana University - South Bend, IN
2001 to 2002
Nursing Licenses
PN
Expires: October 2024
State: IN
Skills
• Assisted Living, Nursing Director, Memory Care Director, Staff education/inservices, budgets, CUSTOMER SERVICE (10+ years)
• Nursing Home (10+ years)
• Skilled Nursing (10+ years)
• Home Health (4 years)
• Assisted Living (6 years)
• Medical Coding
• Medical Office Experience (10+ years)
• Dementia Care (10+ years)
• Medication Administration (10+ years)
• Medical Records
• EMR Systems (3 years)
• Infection Control Training
• ICD-10
• Medical Billing
• Insurance Verification (10+ years)
• Medical Terminology
• Medical Scheduling
• Transcription
• CPT Coding (10+ years)
• Vital Signs
• Employee Orientation
• Patient Care
• Anatomy Knowledge
• MDS (5 years)
• ICD Coding
• Alzheimer's care
• Memory care
• Management
• Supervising experience
• Training & development
• Documentation review (10+ years)
• Phlebotomy
• ICD-9 (8 years)
• Phone Etiquette
• Laboratory Experience (10+ years)
• Auditing
• Nursing
• Epic
• Cerner
• Computer literacy
• Microsoft Office
• Customer service
Certifications and Licenses
CERTIFIED DEMENTIA PROFESSIONAL
Present
CERTIFIED MEDICAL CODER
Present
TB CERTIFICATION, PLACEMENT AND READING
June 2012 to June 2015
LPN
October 1986 to October 2024
LPN for the State of Indiana
BLS Certification
RN
AED Certification
CPR Certification
QIDP Certification
Assessments
Supervisory skills: Motivating & assessing employees — Proficient January 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have been the Facilitator for the Alzheimer Support Group in Laporte
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