TERRELL LONNIE SALERNO II

MSCIS, MCPM, CPA, CMA, MCSE, CCNP

**** ******** **

Valrico, Fl 33596

813-***-****

ad1ir1@r.postjobfree.com

Linkedin Profile: http://www.linkedin.com/in/terrell-salerno-90093110

PROFILE Seasoned Program Manager with over 20 years progressive experience. Extensive leadership, program / project management skills and operational and optimization focus. A highly effective leader with years of experience with Risk Management, ITIL / ITSM / AGILE execution. and executive customer relationships. Broad cost containment and reduction experience while maintaining / improving operations.

EDUCATION

University of Central Florida Orlando, Fl Accounting, B.A., June 1993

University of Phoenix Tampa, Fl

Masters of Computer Information Systems

Villa Nova University Tampa, Fl

Masters Certificate in Project Management – IT emphasis

PMP (Exam 2/2024)

Certified Public Accountant Certificate (#AC1678763)

Certified Management Accountant Certificate (#157742)

Hewlett Packard Enterprise

EXPERIENCE

8/2017 -present Account Program Manager- Verizon Account

Owner of 15.5 million yearly in HPE Services contracts and rollout responsibility with Verizon of over 300 million in hardware

Responsible for Technology Strategic Vision, Program Management, customer satisfaction, financial ROI, contracts renewal and expansion and P&L

Supervision and creation of Program Management Office consisting of multiple Account Services Managers, Technical engineers and Custom Services managers in a matrix environment

Operational Security remediations and support

Responsible for transition into a sustained operations mode after implementation of new Verizon installation and designs

6/2014 -7/2017 Program Manager Data Center Consolidations – Procter and Gamble

Leader of a 2-year initiative to consolidate, improve and modernize IT Operations for one of HPE’s largest accounts

Managed Custom SOW creation, Risk Management and Project Management Office

Responsible for Technology Strategic Vision, Program Management, customer satisfaction, financial ROI, and P&L

Supervision of a team of 30 international engineers and project managers

Account approval responsibility on all opportunities and scope expansions

Responsible for transition into sustainment using Agile and ITSM best practices

Client relationship management

3/2011-6/2014 Global Program Management / Operations manager - Nextel Holdings Account

Responsible for ITO outsourcing operations strategies for communications provider spanning 5 countries

ITO Program management of NII Holdings largest multinational CRM / Oracle / Siebel applications rollout

Agile / SDLC methodologies implemented and used for managing all software development

Account approval responsibility on all new sales opportunities and scope expansions

Responsible for transition into a sustained operations mode after implementation

Optimization of operations after transformation to maximize efficiency and account profitability

Client relationship management

Implementation of process and monitoring infrastructure to facilitate meeting Infrastructure and Application SLAs and SLOs

9/2009-2/2011 Program Manager - Global Travel Cost Initiatives

· Responsible for development of a simple system to manage a 65-million-dollar maintenance

budget, 12 billion dollars of purchase and 300 million in travel for HP Enterprise Services.

· Manage diverse groups to assure strategy, region and approvals on all activities

· Development and implementation of audit and compliance system for approvals

· Escalation and evaluation of submitted requests reasonableness when compared to company strategy

· Monitoring and budget coordination of all projects with assigned project managers and teams

· Maintaining and reorganization of maintenance list with groups to continually prioritize

activities against available funding.

· Agile / SDLC methodologies implemented and used for managing all software development

· Responsible for continual streamlining of processes to shorten approval flows and response times.

8/2005-8/2009 Program Manager / Chief Architect – Defense Logistics Agency

· Responsible for Technology Strategic Vision, Program Management, customer satisfaction,

financial ROI, and P&L

· Analysis and development of successful continued add-on business and multi-year master

contract extension

· Manage a team of 200 technical engineers, local and remote

· Responsible for consolidation of 20 worldwide datacenters into two Tier III class DOD

Security compliant data centers

· Responsible for Security compliance of network and physical devices. Created Security Operations center for direct interaction and planning with DOD security teams.

· Complete layout, design and responsibility for Network, Server infrastructure, SAN, facilities

design, ITSM implementation, consolidation opportunities and DOD security requirements

· Responsibility for design and build to bring existing data centers to Tier III standards

· Creation of a complete “cold” Tier III disaster recovery center and Continuity of Operations

plan to allow the ability of one full datacenter failure.

· Management of SLA and SLO requirements

· Member of core team responsible for resolving nationwide critical DLA issues

· Responsible for creation of and managing daily operations, staff of Network Operations

Center and Security Operations Center in a 24x7 environment.

· Responsible for development and implementation of DOD Internal Audit, SAS70 and Information Assurance Compliance for Enterprise Data Centers

8/2000-8/2005 Senior Manager Operations - Qwest Datacenters

· Responsible for managing daily operations, staff and profitability of Hosting Operations

Center and Technical Services Group in a 24x7 ITSM environment.

· Supervisory responsibility for remote location staff

· Responsible for development and implementation of Internal Audit and Compliance for

datacenters nationwide

· Responsible for local SAS70 operational Audit compliance and Auditor interfacing

· Core Team member on team responsible for resolving nationwide critical Datacenter issues

· Development in charge of nationwide Hurricane DR plan and recovery coordination team

· Escalation point for all 12 Datacenters nationwide

· Final point of responsibility for meeting all customer SLA’s and QOS requirements

· Pre-sales consulting for Qwest performance hosting and managed hosting projects

· Responsible for inspection, operations testing and signoff on 5 additional Qwest Datacenter

installations facility and IT infrastructure (requires on site inspections and fail over testing

through out the country)

· Responsible for customer / project management inspection and signoff for all installations

into Tampa Datacenter

AutoPower Corporation

3/99-8/2000 Business Solutions Manager

· Responsible for Networking and Internet Technology Strategic Vision

· Managed business process / E-commerce consulting for IT clients nationwide

· Responsible for managing staff and consultants for the Eicepower/Network Division

· Project Manager status for installation projects and Internet / E-commerce design projects

within the EICEpower division

· Developed, maintained and implemented educational training and certification for legacy

system and new technologies

· Monitored and Managed Eicepower/AutoPower Network Operations Center in a 24x7

environment.

· Developed, coded and implemented Internet E-commerce applications, EDI applications, and

billing applications

· Managed Installs and Support of all WAN, LAN, Voice over IP, Voice over Frame Relay and

E-commerce implementations for Eicepower/AutoPower clients.

ADDITIONAL TECHNICAL EDUCATION - ACTIVITIES

Cisco Certified Network Professional

Solaris Certified System and Network Administrator

HP-UX Certified Systems Administrator

Microsoft Certified Systems Engineer

ITIL V3 Foundation Training

Defense Logistics Agency - Excellence in Information Operations Award 2006

Hewlett Packard MVP 2006 and 2008 award

Member of Institute of Management Accountants since December 1992

IT2 DOD Certification from 2005-2008

Spanish speaking skills

ADDITIONAL INFORMATION

Familiarity and extensive experience with ITSM, ITIL, Program Management, Project Management, Agile / SDLC implementations, Network protocols, Cloud compute (Azure, AWS and Google) and allocation integration. Unique understanding of Data center facilities items such as electrical load, design and cool. Participated on a select team that helped pioneer, design and implement the initial EDI 810 and 856 and ODBC integration for the Heavy Duty Industry. I have also consulted with numerous additional companies in regards to their IT visions and needs.

INTERESTS

Outdoors activities, martial arts, spending time with family and friends

AVAILABILITY 2-week notice

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