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Business Analyst Customer Service

Location:
Phoenix, AZ, 85003
Salary:
125000
Posted:
November 27, 2023

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Resume:

Benjamin Pearcy

Business Analyst

623-***-****

Phoenix • Arizona

ad1iew@r.postjobfree.com

OBJECTIVE

Enrolled in the MBA and MSL Graduate Program. I plan to obtain my CPA, and PMP, and gain experience that correlates with my current degree and future degree to elevate to a CIO, CEO, and CFO. I am hoping to get into a role eventually as a Business Analyst, Data Analyst, or Mid-Level Management while being open to new careers to explore as well.

EDUCATION —

EXPERIENCE

Grand Cayon University, Bachelors of Science in Applied Management

From January 2022- October 2023, GPA 3.48

President List 2023

Dean’s List 2022

Gateway Community College

Associates in Arts

From October 2018 – May 2021

GPA 3.21

Presidents Honors List 2019

2018-2021

January 2017 – October 2023

Customer Service Manager • Consumer Cellular • Tempe, AZ

•Led a customer service team of sixteen in-office and twelve remote professionals at Consumer Cellular, promoting twelve team members during tenure.

•Lead high-performance teams, ensuring quality service, efficient processes, and innovation. Drive continuous improvement for lasting customer satisfaction and loyalty.

January 2013 – January 2017

Sales Manager • Digital Fairways • Tempe, AZ

• Dynamic sales manager for Digital Fairways, orchestrated a 1.3 million sales boost, leading a high-performing team of twenty in digital marketing excellence.

•Elevated sales to new heights through adept Salesforce mastery, amplifying team efficiency and achieving remarkable results in record time.

KEY SKILLS —

COMMUNICATION

Organizational Behavior

Marketing Concepts

Managerial Accounting

Data Science Analytics

System Thinking

• Business Communication • Global Business Strategy • Emotional Intelligence • Motivation Speaking Techniques • Engaging Presentation • Qualitative Research • Quantitative Research • Jiro

Business Analysis

Project Management

LEADERSHIP

Technical Writer

Google Analytics

SEO

CRM

Salesforce

• Agile Leadership • Servant Leadership • Change Management • Team Management

• Ethical Leader • Transformational Leadership

• Organizational Leadership • Team Collaborator

REFERENCES

[Available upon request.]



Contact this candidate