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Customer Service Patient Care

Location:
Pomona, CA, 91766
Posted:
November 28, 2023

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Resume:

Charlene DeAnda

323-***-**** ad1i2y@r.postjobfree.com Montclair, CA 91763

SUMMARY

Dedicated Certified Ophthalmology Assistant with over 30 years of experience in assisting ophthalmologists and optometrists. Proficient in performing various eye examinations and tests, maintaining ophthalmic equipment, and educating patients on proper eye care. Strong communication and patient education skills combined with a detail-oriented approach to provide exceptional eye care services. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Proficient in performing various eye

examinations and tests

Skilled in dispensing contact lenses

Medical History Obtainment

Patient Care

Diagnostic Testing

Medication Administration

Excellent Patient Relations

Physician Assistance

Customer Service Abilities

Familiarity with visual field tests and

tonometry measurements

Time Management

Dependable and Responsible

Strong Work Ethic

Relationship Building

EXPERIENCE

Certified Ophthalmic Assistant, Cerritos Eye Medical Center, February 2019-July 2023 Cerritos, United States

Assisted ophthalmologists in performing various eye examinations and tests. Conducted eye examinations utilizing specialized equipment such as pachymetry and tonometer

Maintained inventory of supplies of low stock and worked with staff to reorder Answered phones in a courteous manner while responding promptly to inquiries from patients or their families.

Demonstrated excellent customer service skills when interacting with patients or their families in person or over the phone.

Prepared medications for administration under the direction of the Ophthalmologist Conducted follow-ups with patients to evaluate progress, promote continuity of care and improve health outcomes

Entry level pre-authorizations and referrals to meet third party insurer requirements Certified Ophthalmic Assistant, University Eye Care Physicians, September 2015-March 2018 Whittier, United States

Assisted Ophthalmologist's in caring for all patients. Conducted eye exams utilizing specialized equipment such as pachymetry and tonometer. Greeted patients in a professional manner and maintained accurate records of all visits. Prepared medications for administration under the direction of an ophthalmologists. Collaborated with doctors to ensure that patient care was delivered according to established protocols.

Demonstrated excellent customer service skills when interacting with patients or their families in person or over the phone.

Kept examination rooms, clinical areas and equipment clean, well stocked and patient-ready. Tested patients' visual fields and ocular motility and completed full patient work-ups. Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data. Communicated with patients to obtain and document medical histories. Conducted tonometry or tonography tests to measure intraocular pressure. Evaluated prescriptions along with clients' work and personal visual requirements. Certified Ophthalmic Assistant, Fullerton Eye Institute, February 2014-September 2015 Fullerton, United States

Assisted Ophthalmologist in caring for all patients. Performed visual field tests and tonometry measurements. Administered eye drops and medications as directed. Maintained inventory of ophthalmic supplies and medications. Performed ophthalmic testing, including visual acuity, pachymetry, color vision and depth perception testing.

Greeted patients in a professional manner and maintained accurate records of all visits. Collaborated with doctors to ensure that patient care was delivered according to established protocols.

Answered phones in a courteous manner while responding promptly to inquiries from patients or their families.

Demonstrated excellent customer service skills when interacting with patients or their families in person or over the phone.

Kept examination rooms, clinical areas and equipment clean, well stocked and patient-ready. Collected essential medical information and documented data in EHR platform. EDUCATION AND TRAINING

JCAHPO CERTIFIED, JCAHPO, December 2009

High School Diploma

El Rancho High School, Pico Rivera CA June 1981

CERTIFICATIONS

Certified Ophthalmic Assistant, maintaining my credentials since 2009.



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