Customer Service Store Manager
Resume:
Lucia Crivelli
EDUCATION:
Pennsylvania Culinary Institute, Pittsburgh, Pennsylvania
Le Cordon Bleu Culinary Arts -
Graduated: July 2007
WORK EXPERIENCE:
Catering Manager, August 2018 to Present
Giant Eagle Market District- Robinson, PA
● Support the store manager with special projects
● Provide exceptional customer service, respond to telephone and walk-in inquiries by determining guest needs and specifications
● Communication skills, both verbal and written; along with the ability to think quickly and remain calm in high pressure situations
● Review and analyze financial, line of business reports to improve performance in sales, profits and labor control
● P&L responsibility
● Coordinate special events within the store
Personal Video Advocate, February 2021 to October 2021 Clearview Federal Credit Union- Wexford, PA
● Provide courteous, prompt and excellent member service through digital platform
● Maintained long term relationships with customers
● Averaged a 14% referral rate
● Answer incoming calls, giving general account and loan information in a pleasant and professional manner
● Transacted on members accounts efficiently and accurately included but not limited to: cash withdrawals, deposit, check transactions, loan payments and transfers
● Offered digital support on video teller machines and supported company initiatives by offering personal solutions to members
●
MyHealth Cafe Chef- February 2017 to August 2018
Upmc Steel Building 24th Floor- Pittsburgh, PA
● Daily ordering of all food items, paper items and chemicals.
● Maintained temperature logs for hot and cold holding along with coolers and freezers.
● Increased our year to date sales while maintaining monthly budgets.
● Performing all job duties within operations/ while the manager is out of office. LC AUGUSt 2023
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● Performing all job duties within operations/ while the manager is out of office. Food and Nutrition Supervisor, March 2016 to February 2017 UPMC Presbyterian Hospital/WPIC - Pittsburgh, PA
● Provide for direct supervision of hourly associates daily.
● Conduct the orientation, training and coaching of new team members.
● Routine competency checks for all associates with appropriate follow-through.
● Coach and discipline associates according to UPMC guidelines
● Monitor food quantity, quality and temperature
● Temperature control of coolers and freezer within operation
● Conduct and document service recoveries on patients complaints Assistant Manager, June 2014 to March 2016
Panera Bread- Butler, PA
● Maintained a upbeat, clean and friendly work environment with customer and staff
● Made weekly schedules. Tracked hours and sales accordingly
● Assisted the General Manager with bi-weekly and monthly inventories
● Counted down all drawers depending on shift and counted safe
● Responsible for opening and closing Panera on General Manager days off
● Daily ordering of bakery items, produce, dry stock, cooler stock and paper products. Restaurant Manager, May 2012 to June 2014
Giant Eagle Market District- Robinson, PA
● Schedule Team Members and delegated work assignments
● Prepare, maintain and track records concerning inventories and work processes
● Delegate meaningful responsibility and decision making authority to the right people, clearly communicate expectations.
● Implement merchandising plans using guidelines and suggestions in order to meet the financial objectives of the department.
● Complete period inventories for accuracy and monitor weekly fluctuations in inventory and shrink dollars
● Communicate processes with the other departments in the store, in order to develop marketing plans.
● Experience with Excel, Word, and Smart Tracks (Scheduling) NO THANKS GET THE APP
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