Customer Service Accounts Payable
Resume:
K E L L Y M O R E H E A D
km
Strong management skills
Excellent communication skills
Problem-Solving
Purchasing
Account Reconciliation
Administrative Support
Scheduling
Accounts payable/accounts
receivable
Extensive and efficient experience in office and store management, as well as small business owner with over 25 years of experience in customer service, purchasing, and management responsibilities. Strong creative, communication, and customer service skills. Also a team player with an eye for detail.
S K I L L S
PROFILE
E D U C A T I O N
Spencer High School (Spencer, WV)
1986- 1990
SECONDARY SCHOOL
West Virginia State University
(Institute, WV
Earned 34 credit hours, and was then
hired full time before obtaining degree.
APPAREL AND TEXTILE
MARKETING
E X P E R I E N C E
Slate Tire and Auto Repair, Spencer, WV
November 2014- Current
BUSINESS OWNER/OFFICE MANAGER-
513 Vineyard Ridge Rd.
Looneyville, WV 25259
ad1hs0@r.postjobfree.com
1990-1991
Student Council
Class Secretary (2 years)
Class Vice President (1 year)
Cheerleader
Mat Made
Prom and Homecoming Committee
Oversees office staff
Tracks and evaluates employee performance in order to complete reviews, advancement
recommendations, and productivity issues
Process incoming payments and prepared vendor
invoices
Communication with customers (requests, billing,
etc.)
Establish efficient workflow processes through
tracking daily productivity and daily sales reports, as well as daily personnel accountability.
Manage a $1.3 million year budget for office needs
(service contracts, postage costs, and supply
replenishment)
Increase customer satisfaction by using superior
conflict resolution and problem-solving abilities. www.linkedin.com/in/kelly-morehead-7058b82a0
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Generated repeat business through excellent customer service.
In charge of the business start-up’s daily operations, which included staffing and training, safety compliance, inventory control, and financial functions.
Trained and developed new associates in the use of the POS system and key sales tactics, resulting in improved process flow.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
Conducted job interviews and made hiring decisions based on the store’s needs, experience, and budget.
Kept track of inventory and make sure products are available.
Met or exceeded store sales and profit by inspiring consumer loyalty.
In charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods.
Generated repeated business by providing exceptional customer service and positive engagement
Found new candidates and identified key players, and kept them.
Counted cash drawers and deposited money in the bank. Answered questions from customers, head office, and store employees.
Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.
August 1990-June 2009
Lane Bryant- Charleston, WV
STORE MANAGER
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