Customer Service Representative
Resume:
Paterson, NJ *****
ad1hig@r.postjobfree.com
Chevelle Hendley
SUMMARY
Detail oriented and administrative professional with extensive experience in a variety of fast-paced environments. Unique ability to establish rapport with top-level clients, customers, and patients. Successful track record for working independently as well as with teams. Strong reputation for maintaining client confidentiality. Key strengths include:
Time Management
Office Administration
Supervision/Team Leadership
Department Reports
Organization
Client Hospitality
Database Management
Document Design
EXPERIENCE
LasikPlus, Paramus, NJ - Ophthalmic Technician April 2021 - present
●Delivering quality patient care, excellent communication and customer service
●Assisting ophthalmologist in surgery suite with LASIK procedure
●Certification of Wavelight EX-500 Laser training.
●Applying drops to anesthetize, dilate, or medicate eyes
●Educating patients by providing information regarding treatment, use of drops and drugs
●Ensuring confidentiality by completing and safeguarding medical records
●Operating various ophthalmology diagnostic equipment including TONO-pen and phoropter.
●Verifying schedule times with patients
●Handling pre-admission and consent forms
●Counseling patients on their insurance and payment options
●Receiving and securing payments from patients
●Job
●Checking patient’s visual acuity by performing preliminary exams and
●tests including the Snellen chart.
●Performing refractometry
●Performing ophthalmic imaging using technology with topography, auto refraction, and Oculus.
●Medical charting via EHR systems including Mozart and POS.
Envolve Dental, Remote - Customer Service Representative February 2021 - April 2023
● Answering 60-70 inbound customer &/or dental provider calls daily.
● Expediently accesses reference materials to analyze and determine
appropriate responses to telephone from over 20+ dental insurance
plans to members across the nation.
● Communicates basic eligibility, benefits authorization status and
claims status and forward specific inquiries as directed for priority
resolution
● Knowledge of dental codes and procedures.
● Provides information for subscribers such as questions pertaining to
insurance, billing, claims or eligibility.
● Having the ability to work independently in a remote setting.
● Finding local dental provider offices for members as well as setting
appointments on demand.
● Entering and accessing member information via Excel spreadsheets,
Centrix Workspace, FAXCOM, Avaya One, and Enterprise CSM System on a
dual monitor.
Clover Health Medicare, Remote — Member Service Navigator June 2017 - February 2020
● Customer service representative duties including call dispatch: this includes making and also intercepting 60-90 informational calls per day to new and/or previously existing Clover Health Medicare Members.
•Welcoming new members to Clover Health and explaining the resources and Medicare plan coverage they have as new members.
•Assisting my team lead with providing Clover’s policy holders appointment reminders via phone.
•Having the ability to work independently in a remote setting.
•Assisting members by calling their healthcare providers to set up doctors appointments.
•Following scripts and word tracks during calls.
•Assisting members with a positive attitude, strong communications and outstanding customer service skills.
•Establishing rapport quickly using compassion and empathy for all Clover Health members.
•Entering and accessing member information via Excel spreadsheets, Convey database and Salesforce CRM.
Alaris Health, Jersey City, NJ — Supervisor of Patient Service Representatives
January 2016 - August 2019
● Patient Check-in
● Front desk administration
● Interviewing patients and/or caregivers upon arrival.
● Entering, accessing, and retrieving data via computer and specialized database.
● Managing concerns of patients such as billing issues, appointment schedules, medication
inquiries, and overall health issues.
● Escorting patients to their appropriate locations.
● Maintaining a professional and positive demeanor and rapport while assisting patients.
● Administer support to multiple therapeutic areas within medical affairs ● Provide effective meeting travel and expense report preparation for calendar management.
● Managing logistics of scheduling meetings, web casts, and conference calls.
Wells Fargo Bank, Largo, MD— Teller
March 2013 - December 2015
● Customer service and satisfaction
● Cash handling
● Providing account services and financial advice
● Receiving cash/credit payments and deposits
● Check cashing
● Warm welcome via branch or phone
A Home Away From Home Childcare, LLC., Upper Marlboro, MD— Child Care Aide
June 2005 - March 2013
● Supervise and monitor the safety of children in my care. ● Prepare meals and organize mealtimes and snacks for children. ● Help children keep good hygiene.
● Organize activities or implement a curriculum that allows children to learn about the world and explore interests.
● Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents.
● Keep records of children’s progress, routines, and interest.
EDUCATION
Passaic High School, Passaic, NJ— Diploma
June 2008
ADDITIONAL SKILLS/ BACKGROUND
● Early Childhood Development (13 years) Inventory Management (11 years) ● Clerical/ Administration(9 years) Medical Setting (3 years) ● Supervision (6 years) Banking (2 years)
REFERENCES
MaryJane Monroe — Owner, A Home Away From Home Childcare, LLC 301-***-****
Renee Peterkin — Surgical Technician, LasikPlus
Aisha Bowers — Human Resources, Alaris Health
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