General Manager Customer Service

Contact for Interview: 407-***-****

Eric Coultoff ad1gok@r.postjobfree.com

Daniela Retezatu

** **** ******

Binghamton, NY 13903

607-***-**** ad1gok@r.postjobfree.com

Professional Experience:

01/2014 – 05/2020 Sodexo - 3 University Restaurants Vestal, NY

Retail Manager/Multi-Unit General Manager

●Oversaw all activities for Einstein Bagels, Jazzman’s Café and Bakery, and the Chenango Room

●Doubled sales between 2016 and 2020 by instituting special functions (guest chefs, international days)

●Accuracy rate of 98% on weekly projected labor costs while overseeing 90 employees

●Always below weekly projected food costs. 100% at or under budget.

(Reason for looking: University dining facilities eliminated the Retail Manager position due to Covid19)

06/2007 – 06/2013 Taco Bell Johnson City, NY

Restaurant General Manager

Annual Sales Volume: $1.3 million

●Top customer service award out of 7 franchise stores

●Inventory was accurate 100% of the time. Earned the top store bonus on inventory control under new ownership every month in 2013

●Maintained budgeted turnover rate despite university students working only until graduation

●Increased sales in the final calendar year (2012) by 3% for each of the three time periods (4 months) by conducting “at register” upsell training for all team members.

(Reason for leaving: Franchise was sold. Offered role with Sodexo. The start date coincided with the Spring Semester at the university.)

04/1998 – 05/2007 Subway Binghamton, NY

General Manager

Annual Sales Volume: $ 3.6 million (4 stores)

●Hired in as a Crew Member in 1998. Promoted to General Manager for one location in 1999. Promoted to manager of all four stores by 2003

●Enforced sandwich recipe adherence via specific training to avoid waste and excessive food cost.

(Reason for leaving: Recruited by Taco Bell District Manager)

Awards:

2011, 2012 Taco Bell Customer Service Recognition Award

2012 - Outstanding RGM Award

Education:

Broome Community College, Course Work, Binghamton, NY

Spiru C. Haret Vocational School, Early Childhood Education, Buzau, Romania

Contact this candidate