SHIRLEETA E. SEWELL

Rockville, MD

M: 240-***-****

Email: ad1g5z@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-driven and high-capacity team player with an exceptional background in customer service and organizational skills. Quick learner who easily bridges the gap between management initiatives and workplace solutions.

SPECIAL SKILLS

● Time Management

● Detailed-Oriented

● Data Entry

● Efficient Leader/ Learner

● Teamwork

● Organized

● Adaptable

● Customer Service Oriented

● HIPAA Compliance/ Confidentiality

● Bilingual (English/Spanish)

● Scheduling/ Calendaring

● Self- Management

● Communication

● Problem- Solving

EXPERIENCE

Montgomery County Public Schools Montgomery County, MD 06/2021- Present Secretary

Excellent communication skills working with parents, teachers and faculty members; answering telephones, greeting visitors, managing student records and handling correspondence each day. Capable of maintaining an orderly work office environment with little to no oversight. A good listener with organizational skills to help maintain proficiency and the ability to handle confidential information.

Paraeducator Special Needs

Taught over 20 special needs children in one on one and small group atmospheres. Worked with teachers to develop individualized training plans for special education students. Managed and organized extensive student history reports, and presented these to leadership. Documented and monitored student progress, obstacles and academic milestones. Managed classroom activities and redirected problematic behavior. Capital Women’s Care Rockville, MD 02/2020- 08/2021 Front Desk Administration/ Biller

Checking patients in for scheduled appointments, confirming and canceling and rescheduling appointments in a timely manner. Answering phones and maintaining databases. Keeping track of medical records and charts. Responsive to emails and using appropriate medical terminology and data entry. Transferring medical and lab results to appropriate files in the EMR/EHR. Verify insurance information to process claims and billing for daily charges and payment posting. Exceptional customer service and patient care between the doctors, staff, and patients. USPS Germantown,MD 11/2018-02/2019

Carrier

Achieved top ranking City Carrier Assistant for assigned post office station.Engaged in sort, bundle and delivery of mail to residences/businesses on designated routes; promptly and accurately. Completed required forms, collected charges, and obtained signatures on receipts; submitted documents.

Skincando Silver Spring, MD 12//2014-06/2018

Massage Envy Rockville, MD 06/2011-12/2014

O’Hair Salon & Spa Gaithersburg, MD 10/2006-06/2010 Licensed Esthetician

Assisted manager with daily spa operations, including opening and closing procedures. Carried out administrative tasks, including product inventory checks, charting and consultations. Informed guests of appropriate products available to increase retail sales. Assisted with training new employees. Analyzed skin condition and developed individualized, therapeutic skin care programs. Sterilized equipment for patient treatments. Performed body treatments, including waxing, body wrap application and microdermabrasion. Fitzgerald Auto Mall Rockville, MD 08/2010-06/2011 Dispatcher /Manager

Oversaw the overall workflow in a high-volume shop. Tracked progress of work and updated service advisors throughout the day. Greeted and met customer's expectations. Maintained a high level of efficiency. Responsible for c.o.d’s and bank deposits. EDUCATION

Completion of Billing and Charge Entry May 2021

Montgomery College

some college

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