ASHLEY ASBURY
**** ****** *****, **********, ** *1302 (H) 318-***-**** ad1enx@r.postjobfree.com
Professional Summary
Friendly and enthusiastic customer service representative with over 3 years of
specialization in both face to face and call center services. Able to learn new tasks
quickly and proficient in growing key customer relationships. Represent establishment
with friendly, professional demeanor at all times. E xceptional customer services skills,
with a 2-year background in high-turnover fast-paced food preparation and delivery.
Skills
Customer and Personal Service Critical Thinking
Time Management Active Learning
Judgment and Decision Making Complex Problem Solving
Sales and Marketing Telecommunications
Experience
Customer service representative 03/2012 to 10/2015
Startek, Inc – Alexandria, LA
Confer with customers by telephone or in person to provide information about
products or services, take or enter orders, cancel accounts, or obtain details of
complaints.
Check to ensure that appropriate changes were made to resolve customers'
problems.
Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service
discontinuance orders, using computers.
Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken.
Assistant manager 07/2008 to 11/2011
Subway/ Dippin Dotz – Alexandria, La
Monitor food preparation methods, portion sizes, and garnishing and presentation of
food to ensure that food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or
accommodations.
Schedule and receive food and beverage deliveries, checking delivery contents to
verify product quality and quantity.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Keep records required by government agencies regarding sanitation, and food
subsidies when appropriate.
Organize and direct worker training programs, resolve personnel problems, hire
new staff, and evaluate employee performance in dining and lodging facilities.
Record the number, type, and cost of items sold to determine which items may be
unpopular or less profitable.
Education
High School Diploma: Core curriculum May 2006
Alexandria Senior High School - Alexandria, LA
GPA 3.9
Graduated with honors.