Kathy F. Jones

*** ******* **. ***********, ** **301

850-***-**** (c)

850-***-**** (w)

ad1eco@r.postjobfree.com

Objective

A highly organized and hard-working individual looking for a responsible position to gain practical experience and secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Achievements

Florida Notary, Certified Public Manager, Mental Health Aide Certified

WORK HISTORY

DCF STATEWIDE HELPDESK 01/2005 to CURRENT

DEPARTMENT Of CHILDREN AND FAMILIES Tallahassee, FL

Answers calls, emails, and/or web tickets as assigned in timeframe set by Help Desk standards

Performs initial and advanced troubleshooting, when possible, resolution of customer issues and requests on authorized DCF applications, Hardware, and software

Assists customers with security access, administration, and password resets for multiple DCF systems

Accurately documents and assigns all ticketing system incidents and request as well as validate customer demographic data

Effectively Communicates the status to assignee and escalates when necessary

Provide customers with courtesy and respect while working towards resolution to the issue or request

Identifies complex incidents or requests and escalates to Supervisor or Tier 2/Tier 3 personnel as necessary

FLORIDA ABUSE HOTLINE 06/2001 to 01/2005

DEPARTMENT Of CHILDREN AND FAMILIES Tallahassee, FL

Performed at maximum productivity, with a sense of urgency to assist the hotline in reducing the abandonment rate

Accepting Child and Adult Abuse Reports by assessing allegations of abuse, neglect or abandonment of children, and vulnerable adults.

Ability to pay attention to details so that discernment may be used to apply the FL Statute 825 and 827 to each call

Use of effective communication style to best accommodate caller

Completed required training; stayed current with workplace policy and procedures

DEPUTY SHERIFF (RESERVE UNIT) 01/2000 to 03/2005

Leon County Sheriff Office Tallahassee, FL

Duties consisted of protecting citizens of Leon County

Issued arrest warrants, community details, security detail for Red Hills Horse

Patrolling of assigned areas including school or work-related competitions, Florida Fair, Parades and FSU home football games

JUVENILE ASSESSMENT COUNSELOR 01/2000 to 06/2001

Leon County - Juvenile Assessment Center (DJJ) Tallahassee, Florida

Duties included but not limited to completing comprehensive assessment

Biopsychosocial assessment, court retainment determination for arrested youth

Demonstrated respect, friendliness, and willingness to help wherever needed

Developed team communications and information for meetings

Led projects and analyzed data to identify opportunities for improvement

Used coordination and planning skills to achieve results according to

schedule

DRUG REHAB. COUNSELOR 06/1998 to 01/2000

Disc Village (Natural Bridge (MEN) Drug Rehab. Tallahassee, FL

Duties consisted of daily monitoring of clients which involved a tailed

Daily drug testing

One on one counseling sessions, group (rap) sessions, daily medication distribution, daily

case plans to include but, not limited to self and job enhancement courses,

mentoring classes to build self-esteem and ways to strengthen client's ability to

self-maintain to be introduced back into the community with post case plans for client and family unit

Led projects and analyzed data to identify opportunities for improvement

Demonstrated respect, friendliness, and willingness to help wherever needed

Developed team communications and information for meetings.

DATA ENTRY SUPERVISOR 06/1993 to 06/1998

Unisys Tallahassee, FL

Directly supervised 52-day shift data entry operators and 48-night shift data entry operators, indirectly

Responsible for keying in the Medicaid

Claims for the State of Florida

Reported statistics requested by senior management accounting for

database growth and call volume

Reviewed budget forecasts factoring department staffing and production needs

Developed and implemented department policies including Standard

Operating Procedures (SOP)

Conducted performance reviews of employee goals, objectives, and performance expectations

Created and maintained department work schedules for adequate

coverage during operating hours and overtime shifts

Increased data entry efficiency by 75% through streamlined processes

Compiled data and reviewed information for accuracy prior to input

DATA ENTRY TEAM LEADER 06/1988 to 06/1993

Consultec Tallahassee, FL

Directly served as an assistant supervisor to 52-day shift data entry operators

who were responsible for keying in the 12 different Florida Medicaid Claims of the State of Florida

Reviewed, corrected, deleted, and re-entered data to eliminate duplication of data and maintain data integrity

Evaluated source documents to locate information needed for each data

entry field

Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports

Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues, and improving them

Added documents to file records and created new records to support filing needs

EDUCATION

Florida State University, Tallahassee, FL

Bachelor of Science Criminology 05/2000

Tallahassee Community College, Tallahassee, FL

Associate of Science Criminology 06/1986

Skills

Certified Armed Security Officer

Florida Safe Families Network

State of Florida Medicaid Claims

Certified Public Manager

Mental Health Aide certified

CJIS certification to operate FDLE database

Computer: Excel, Access, PowerPoint, and Microsoft Word

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