Customer Service Collection Specialist

Enkelejda Duma

Nationality Italian

Permanent permission in Czech Republic

Phone : 60826 9156

Email: ad1e6o@r.postjobfree.com

Address: Slavikova27, Praha 2

Objective

Motivated, personable, and dynamic business professional with nearly twenty two years of experience in various processes ( Collection Specialist, Responsibilities for Contract Specialist, Law). A strong administrator well organized, decisive, energetic, with a talent for quickly mastering technology. Diplomatic and tactful with professionals at all levels. Thrive in deadline driven environments. Excellent team building skills.

Skills

Customer Service, Collection, Negotiations, Persuasion, People Person Sales, ERP Navision, iCon- troller, DocuWare, Office and its main applications Word -Exel-Powerpoint Work Experience

Year 2019 to April 2023

CDK Global - Prague Shared Services Center

Credit & Control Management

Monitor customer accounts for payments and actively be in touch with the customers to guide them and help resolvemny issues they may encounter.

Credit collection specialist

Responsible for the coordination of the End Contract and Credit support in line with CDK Global policies and procedures to ensure both our business partners and clients are operationally supported to deliver the best level of services.

Manages client invoicing and credit management in line with O2C process and procedures Maintains accurate service contract management and contract cancellation according to the CDK terms & conditions.

Responsible for performing New customer set-up examination and credit check reviews Performs Customer master amendments, customer credit blocks in line with policy Manages queried quote validation and related issues resolution in line with agreed SLA’s Works with Collections, where applicable, in investigating and resolving customer disputes and issues to im- prove overall service our customers and support improved cash flow for CDK Global Identifies and escalates opportunities for improving the contract & credit processes . Communicate and collaborate in a professional manner with customers and CDK associates all levels Escalate potential financial risk to your line manager, documenting required evidence accordingly. Assist in producing accurate report for management on a daily/weekly/monthly basis with attention to detail Year November 2001 to June 2019

International Law Office Rome Italy

Credit Collection

Constant communication with our client regarding the debt collection process. We prepare regular reports to our client on the progress of the case.

Quickly locating the debtor and determining its liquidity.If we see a low chance on the debt recovery, we in- form you about it, because we understand, that nobody likes wasting money on a case where the debtor can- not settle the claim at the end of the day.

Contacting the debtor in all possible legal ways in order to seek full payment of the debt. Filing all necessary claims for legal action in the debt cannot be collected after our attempts. Litigating the matter if and when necessary.

Our debt collection attorney has represented leasing companies, accounting firms, financial service provi- ders, lenders, and other Institutions who are seeking to resolve debt-related matters. We are fully capable of representing you and fighting for successful debt collection for you. Debt collection is a heavily regulated area of law and debtors and creditors should be advised about the laws governing debt collection. Parties in debt collection disputes should consult experienced legal counsel to as- sist them and ensure efficient, legal resolution to debt matters. If you would like to avoid generating unne- cessary costs in your debt collection case, you should check the actual legal and business status of your deb- tor at firsthand then decide if it is worth to invest further time and money in debt recovery. If the debtor is under insolvency procedure or does not have any assets, it is worth to reconsider, if it is a got idea to take further action on the debt recovery project, or it is better to minimize the loss. As a part of our service, we can conduct research on the business situation on the debtor. Responsibilities for Contract Specialist

Prepare contactual agreements using current research methods and a knowledge of a client’s needs and abili- ty to fulfill its requirements

Collaborate with a legal team consisting of lawyers, paralegal, and office staff. Ensure that the terms of contractual agreements written in language that is legally binding and in accordance with the desires of the client

Assist clients to fulfill the terms of or terminate contract on mutually amicable terms Review contract terms and conditions to verify that they are in compliance with company policies and all applicable regulation.

Clearly explain contract terminology to clients and other interested parties in simple, everyday language. Self-monitor progress according to the schedule of completion to submit drafts and documents in a timely manner.

Proofread, edit, and fact-check legal documents for accuracy and consistency, according to a style guide if provided by the client.

Occupation: Credit Collection, Contract Specialist, International Law, Administrative Responsibilities: Response credit recovery lawyer for relationship with 14 European countries. Education

2000-2002. Master in Law, LLM at Charles University of Prague ( English Language) 1998-2000. International Relationship at Charles University of Prague ( Czech Language) 1999. Summer School for EU (European Project SDR) Catholic University of Leuven ( Belgium) in English Language.

1991-1995. Degree in Law University

Languages

Italian- C2

English - C1

Czech - C1

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