Project Manager Scrum Master

Steven Kerry Hoisington

Address: **** * ********* **** ****, Sandy, UT 84070

Email: ad1dmt@r.postjobfree.com Phone: 435-***-****

Delivery/Development Lead / Senior Project Manager Accomplished Technology Project Manager, leader, and strategist with robust experience acquired over the years in delivering optimal results in high-growth environments. A Scrum Master with stellar time management skills combined and the proven ability to drive IT project deliveries and business process transformations; significant contribution to the government (DOD), healthcare, education, printing, P&C insurance, and financial services sectors. An inherent sense of leadership and task prioritization enables effortless collaboration with cross-functional teams, leverages Agile and Waterfall methodologies to drive efficiency; empowers the team to achieve common goals, short and long-term plans.

~ Effectively led delivery to Western Governors University and the Utah University; conducted production support pilot at RR Donnelley ~ Deftly identified and mitigated risks, served as a Scrum Master, and implemented a manual healthcare replacement system for HAP (Health Alliance Partners, Detroit, MI), PayPal and eBay ~ Expertly supervised and streamlined client technical projects and programs for 15 years at Allstate Insurance ~ Supported BPM and BPI efforts at multiple organizations to sustain efficiency, accelerate business value ~ Leveraged leadership skills to serve as High School Math Teacher at the Piedra Vista High School ~ Skill Areas: Strategic Planning & Implementation Program/Project Management Development Management Change Management Leadership & Navigation End-To-End Delivery Management Business Process Management/Process Improvement (BPM/BPI) Product Development Risk Mitigation & Compliance SDLC Waterfall & Agile Software Development Business/PMO Transformation Test-Based Development Automation

Pega Development Quality Improvement Onsite/Offshore Engagement Testing & Analysis API Development ETL Change Management Technical Documentation Requirements Analysis Conflict Resolution Framework & Tools Evaluations Communication PROFESSIONAL EXPERIENCE

GENERAL DYNAMICS INFORMATION TECHNOLOGY - FALLS CHURCH, VA (March 2020 - Sept 2020) Expert Software Developer

GDIT provides IT, systems engineering, professional services, and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government, and commercial sectors. FARMINGTON SCHOOL DISTRICT - FARMINGTON, NM (Aug 2019 – Dec 2019) High School Math Teacher

Farmington School District is a top-rated public school district that offers progressive learning environments. Helmed efforts to provide the highest standard of services to the Department of Justice, Washington, DC as a seasoned Pega-Systems Software Developer.

Validated end-to-end project management activities while working on the DOJ awards systems in Pega 8.4. Responsible for Pega application development, integration, implementation, and support in an Agile environment. Demonstrated extensive experience in collaborating with multiple business stakeholders to ascertain requirements, devise solutions, deliver recommendations, and facilitate end-to-end projects.

Served as an outstanding strategist distinguished for proven judgment in prioritizing duties and minimizing or diffusing stressful situations through effective conflict resolution techniques.

Ensured optimal and on-time Pega development assignments; routinely participated in all Agile ceremonies. Leveraged analytical and leadership prowess to teach and guide Junior and Senior High School Students at Piedra Vista High School on Algebra II and Financial Literacy.

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Steven Kerry Hoisington

Email: ad1dmt@r.postjobfree.com Phone: 435-***-****

FIRST-TEK, INC - MASON, OH (SEPT 2018 – MAY 2019)

Delivery Lead/ProjectManager/Change Manager

First Tek operations as a leading IT services provider. TEKSYSTEMS, LLC - SALT LAKE CITY, UT (JULY 2015 – NOV 2017) Delivery Manager II, Global Services

TEKsystems is a leading provider of IT staffing, talent management, and services. RULESWARE, LLC - CHICAGO, IL (MAY 2014 – JULY 2015) Delivery Manager / Leadership / Change Manager

Rulesware is a Pega consultancy that helps businesses achieve business transformation. Utilized relevant tools, teaching materials, and methodologies to ensure optimum understanding of the subjects. Demonstrated excellence in maintaining high work standards through the practical ability to analyze and identify delivery challenges and present sustainable solutions.

Responsible for managing Portfolio Agile activities; HealthCare Solutions company, Anthem, mobile development, Health Care Support and Transformation, SOA development, API Development, and Pega Back End Integration.

Identified potential improvement areas to develop targeted strategies of action to achieve the desired outcomes; delivered ETL support using Ab Initio.

Created a culture of high expectations by offering the utmost level of professionalism and leading by example. Supervised all account support activities for the Utah University, Western Governors University, and RR Donnelley. Demonstrated prowess in identifying, analyzing, and mitigating risks to support seamless project deliveries. Implemented enterprise-wide network upgrade for fiber and copper network extensions for the Utah University. Led Application Development, Testing, QA, ITIL training, transformation efforts for Western Governors University. Implemented production process quality improvements, which helped lower client involvement and rebilling by 35%. Ensured superior, round-the-clock support services for print stream production; productively collaborated with an offshore support organization in Bangalore, India, and secured the development and support of Korn Shell (KSH).

Enforced adherence to HIPPAA regulations, local and corporate rules, and guidelines while working for Donnelley. Effectively conducted the production support pilot at Donnelley – implemented production processes, increasing support efforts from 22 print streams to 167 print streams during the engagement.

Consistently demonstrated the ability to handle operational and strategic levels of multiple responsibilities in crisis and pressure while operating under rigorous deadlines – ensured the deliverables met client expectations.

Used Pega Systems DCO Process for Quality Process Improvements; supported Pega implementation and set up. Proactively participated in internal Agile transformation activities to ensure the brand support and development efforts aligned with client efforts in initiating an Agile environment.

Served as a Scrum Master to translate existing Project Management activities into an Agile framework. Expertly implemented a manual healthcare replacement system for HAP (Health Alliance Partners), Detroit, MI. Served as a seasoned development Scrum Master for PayPal and eBay – conducted all ceremonies and performed as a Project Manager for the development efforts for onsite teams and nearshore teams.

Responsible for identifying and accomplishing the critical path; mitigated project risks, managed budget, vendors. Utilized Pega 6.9 and 7.X to create, implement, and support the Appeals and Grievances system at HAP – developed software and manual processes for inclusion in the healthcare implementation.

Led development process improvements in an Agile environment to increase support and development efficiencies. Page 2

Steven Kerry Hoisington

Email: ad1dmt@r.postjobfree.com Phone: 435-***-****

CYBER-MEADOWS CONSULTING - CHICAGO, IL (SEPT 2013 – MAY 2014) Senior Principal Consultant

Cyber-Meadows provides integrated consulting solutions to businesses. OTHER EMPLOYMENT DETAILS

INFOSYS, LLC, ATLANTA, GA JUNE 2018 – OCT 2018

SENIOR PROJECT MANAGER

MATTERSIGHT (F/K/A ELOYALTY), CHICAGO, IL AUGUST 2000 – SEPTEMBER 2013 SENIOR PRINCIPAL CONSULTANT

PROFESSIONAL DEVELOPMENT & CREDENTIALS

BRIGHAM YOUNG UNIVERSITY: Master of Business Administration BRIGHAM YOUNG UNIVERSITY: Bachelor of Science - Computer Science UNIVERSITY OF UTAH: Associates of Science; Computer Science and Pre-Med Training, certifications, and licenses:

NM State Secondary Teaching License (2019)

Pega CDA and CPBA Certifications (2014)

Technical Skills:

Development Tools: Visual Basic 4.0 – 6.0; C; C++; Ingres 4GL; SED, AWK; GREP; PL/SQL; SQL; Access Forms; RMS files; SQL Report Writer; JAVA; HTML/XML; Microsoft Windows & Applications; Unix/Solaris Development UI's; Development Visual Editors; Pegasystems Process Commander (primarily Disputes and Complaints in Health Care) and other interfaces; various ETL tools (Ab Initio, etc.); Salesforce Tool; Angular 1.X; Node.js; Microsoft Project and other Project Management Tools; Full understanding of ITIL and SDLCs; Agile and Waterfall methodology

OS and Database: Oracle; Oracle SQL; Ingres; Informix; Sybase; Access; SQL Server; Toad; data analysis and Worked seamlessly with others to complete a task or achieve a common objective and demonstrated the ability to cooperate in interpersonal and team relationships to maintain mutual trust, honesty, and respect for others.

Managed account support activities for a prominent P&C client, served beyond expectations in terms of efficiency. Performed marketing, data, and development support and implementation; provided ETL support (Ab Initio), involved in Pega development and integration.

Served as the corporate compliance officer for Business and Marketing (FACTA, Do No Call, and FCRA) – secured cost-savings up to $10 million in fees and penalties.

Supervised large data and analytics and provided integration solutions, strategies, and resolutions for insurance marketing efforts – reduced time-to-market by 50% and introduced event-based marketing.

Established performance benchmarks in relevant processes to sustain and support continuous improvement. Cultivated clear communication lines within the team, with clients, and other stakeholders to facilitate operations. Established record of applying technology and developing projects that improved systems and processes, enhanced safety, reduced expense, ensured compliance, and exceeded goals.

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Steven Kerry Hoisington

Email: ad1dmt@r.postjobfree.com Phone: 435-***-****

modeling; Windows (95, 98, 2000, XP); Unix; Ultrix, HPUX; RS6000; Linux; SUN OS; VMS; SCO; Solaris; NT; Novel Netware; MySQL; Mongo

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Steven Kerry Hoisington

Email: ad1dmt@r.postjobfree.com Phone: 435-***-****

Addendum:

Delivery/Development Management - Product Owner: (A total of about 15 years of experience) Roles: Lead Delivery Manager, Solution Architect, Account Representative, Project Manager, Scrum Master, Product Owner, Technical BA TEKsystems – managed delivery to Western Governors University and the University of Utah. Successfully conducted production support pilot at RR Donnelley. Ensure that Critical path is identified and accomplished. Identify and Mitigate Risks – Risk Management. Rulesware – Successfully implemented a manual healthcare replacement system for HAP (Health Alliance Partners, Detroit, MI), PayPal and eBay while performing Scrum Master duties. Ensure that Critical path is identified and accomplished. Identify and Mitigate Risks – Risk Management.

Cyber-Meadows and Mattersight – Led client projects and programs that spanned 15 years at Allstate Insurance, including development, support, marketing and compliance. Ensure that Critical path is identified and accomplished. Identify and Mitigate Risks – Risk Management. Remove roadblocks

BPM/BPI Process Improvements (Pega Process Commander and HighTower) : (A total of about 15 years of experience)

Roles: Developer, Lead Delivery Manager, Solution Architect, Project Manager, BA, Product Owner TEKsystems – identified and implemented production process quality improvements for RR Donnelley. These processes improved current production support activities and reduce client involvement in production support – reduced client revenue for support activities. Used PegaSystems DCO Process for Quality Process Improvements. Rulesware – created and performed production support for Pega Systems Implementation (Appeals and Grievances) at HAP where we created many software and manual processes to be included in the health care implementation. Created development process improvements via an Agile framework to increase support and development efficiencies for the client.

Production Support: (A total of about 20 years of experience) Roles: Lead Delivery Manager, Solution Architect, Project Manager, BA, Product Owner, Production Support Lead, Development Lead, Failover Architect, QA Architect TEKsystems – created and implemented a 24X7,365 support organization for print stream production for RR Donnelley. This was done with almost a total off-shore support organization in Bangalore, India; development and support of Korn Shell (KSH); Ensure that Critical path is identified and accomplished. Identify and Mitigate Risks – Risk Management. Rulesware – created and performed production support for Pega Systems implementation at HAP (Health Alliance Partners, Detroit, MI) and development/production support for apps for eBay/PayPal in Austin, TX while managing and incorporating near-shore support. Ensure that Critical path is identified and accomplished. Identify and Mitigate Risks – Risk Management.

Mattersight (f/k/a eLoyalty) – performed production support for Do Not Call/Do Not Solicit for Allstate Insurance Company. Created and managed support organization for corporate compliance of DNC/FACTA/FCRA. Also supported the support center for International Gaming Technologies (IGT). Ensure that Critical path is identified and accomplished. Identify and Mitigate Risks – Risk Management. Fidelity Investments, supported 17000 users on an online application (XTRACS) Page 5

Steven Kerry Hoisington

Email: ad1dmt@r.postjobfree.com Phone: 435-***-****

Pega-Rules Process Commander: (A total of about 6 years of experience) Roles: Lead Delivery Manager, Solution Architect, Project Manager, Scrum Master, BA, Product Owner, DCO Lead, Business Architect, Product Owner and Developer GDIT/DOJ – Pega Application development, Development Support and development in an Agile environment; verified implementation success. UST Global/First-Tek/Anthem – SOA development, API development, production Support with regards to Pega integration

TEKsystems – improved quality processes using DCO Principals and practices; assisted with Pega implementation and set up.

Rulesware – created and implemented a manual system replacement for the scheduling and billing portions of the health care plans using Pega Systems Process Commander at HAP (Health Alliance Partners, Detroit, MI for their Appeals and Grievances applications). Conducted DCO sessions and requirements validation sessions with the client and created process flows. Conducted QA testing for the rollout and adoption of the Pega Product with the client. Used Pega 6.X version, covering 2 years of work. Mattersight (f/k/a eLoyalty): Assisted with the implementation of a support module with integrations into the legacy support system at Allstate Insurance over about 4 years (included design, implementation, QA and roll out).

Agile: (A total of about 10 years of experience)

Roles: Developer, Lead Delivery Manager, Solution Architect, Project Manager, BA, Product Owner, Scrum Master, Production Support Lead, Development Lead, Failover Architect, QA Architect GDIT/DOJ – Technical Application Developer with regards to Pega Development and integration

TEKsystems – involved in internal Agile transformation as the liaison between our team and the client teams to ensure our support and development efforts dove-tailed with all client efforts in initiating an Agile environment (executing an Agile transformation). Acted as a SME for Agile activities around Scrum Master roles and translating current Project Management activities into an Agile framework.

Rulesware – performed duties as Scrum Master for PayPal/eBay, before and after they split; performed all duties of Scrum Master, including all ceremonies (acted as Project Manager for all development efforts for onsite teams and near shore teams) Healthcare: (A total of about 12 years of experience) Roles: Lead Delivery Manager, Solution Architect, Project Manager, BA, Product Owner, Production Support Lead, Development Lead, Failover Architect, QA Architect UST Global/First-Tek/Anthem – SOA development, API development, production support

TEKsystems – at the print provider, we had many healthcare companies that used the print service for pamphlets, statements and invoices. We had to take into account HIPPAA regulations, as well as local and corporate rules and guidelines. Rulesware – implemented an Appeals and Grievances system at Health Alliance Partners in Detroit, Michigan, using Pega 6.9 and 7.X. Mattersight (f/k/a eLoyalty): Implemented several health care reporting systems for personal insurance coverage at Allstate.

RDBMS (Relational Databases): (A total of about 25 years of experience) Roles: PL/SQL Developer, RDBMS Solution Architect, RDBMS Project Manager, RDBMS BA, RDBMS Administrator, Stored Procedure Developer

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Steven Kerry Hoisington

Steven Kerry Hoisington

Email: ad1dmt@r.postjobfree.com Phone: 435-***-****

RDBMS Experience: Oracle, Sybase, Informix, MySQL, SQL, Access Mattersight (f/k/a eLoyalty): supported multiple RDBMS installations for P&C and manufacturing.

Modus Media – wrote and maintained PL/SQL scripts, wrote many scripts for performing ETL Functions on Oracle RDBMS.

Fidelity Investments: Implemented email system, based upon DEC VAX and DEC systems, implemented a large workflow, work routing system, based in Sybase and Informix, and then Oracle; did migration between databases; development and support of Korn Shell (KSH)

Personally: installed personal instantiation of Informix 4GL for self-development of software packages. Performed Admin duties and SP development to ensure compliance of software with development goals.

Project Manager/Program Manager (A total of about 25 years of experience) Roles: Technical Project Manager, Project Manager, Program Manager, Architect, Enterprise Architect UST Global/First-Tek/Anthem – SOA development, API development, Intake development, intake support, production support (resource and budget management, Risk and Issue management, Change Management, Metrics and reporting, and Agile Transformation, Lead Software Development efforts

TEKsystems – at the print provider, we supported and managed multiple print streams from inception to execution (cradle to grave), development and delivery of projects to production, Lead Software Development efforts and support Rulesware – full project management of Pega Systems implementation; Risks and Issues, Budget, Resources (both client and vendor), Vendor Management. Mattersight (f/k/a eLoyalty): Managed Resources both client and consulting, Change Management, Risks and Issues, Federal and State Compliance, Production Support, Architecture design and development support.

High School Educator (A total of about 2 years of experience) Roles: High School Teacher

Farmington School District – High School Teacher - Taught Algebra II and Financial Literacy to Junior and Senior High School Students. Business Analyst (A total of about 30 years of experience) Roles: Business Analyst, Pega CPBA/CDA, Senior Business Analyst In all roles I perform, I execute as a Business Analyst, as it is imperative to have good project requirements to ensure what is delivered is as the client wishes and is testable. GDIT/DOJ – Technical Application Developer with regards to Pega Development and integration

TEKsystems – Ensured all deliverables met requirements and all requirements were sufficient and met client functionality

Rulesware – performed duties as Scrum Master/Project Manager/Business Analyst for PayPal/eBay, before and after they split; performed all duties of Scrum Master, including all ceremonies (acted as Project Manager for all development Page 7

Steven Kerry Hoisington

Steven Kerry Hoisington

Email: ad1dmt@r.postjobfree.com Phone: 435-***-****

efforts for onsite teams and near shore teams)

Fidelity Investments – Ensured All requirements were gathered and created and testable for the development environment and for XTRACs

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