ad1dj7@r.postjobfree.com
Oak Harbor, WA 98277
Skills
• Bi-lingual support
• Strong interpersonal skills
• Proficient in cash and account
management
• Efficient multi-tasker
• Organized
• Positive and friendly
• Detail oriented
Education And Training
General Studies
Miami Technical Institute
Dental Assistant
Miami, FL
High School Diploma
Managua, Nicaragua
Juana M. Gentile
Experience
ST. THOMAS UNIVERSITY HUMAN RIGHTS INSTITUTE
Non-profit Sector
Oakland Park, FL
Senior Paralegal/Caseworker
February 2020 – June 2023
• Answering phones, scheduling, and clerical tasks.
• Responsible for intake process and orientation for new clients.
• Data entry for immigration forms, from beginning to end.
• Prepping and completing documentation necessary for court proceedings for the attorney.
Target
Deerfield Beach, FL
Online Fulfillment Expert (Seasonal)
November 2019 – January 2020
Responsible for selecting, prepping, and packing orders.
Stocking merchandise throughout store.
Customer service
LEGAL AID OF BROWARD COUNTY
Ft. Lauderdale, FL
Receptionist
April 2017 - September 2018
• Responsible for incoming/outgoing phones lines.
• Responsible for “Initial Client Intake” processes.
• Various other client related duties as set forth by office attorneys and paralegals.
ST. THOMAS UNIVERSITY HUMAN RIGHTS INSTITUTE
Miami, FL
Receptionist
May 2008 – April 2017
• Responsible for 15+ incoming/outgoing phone lines.
• Responsible for “Initial Client Intake” processes.
• Various other client related duties as set forth by office attorneys and social services personnel.
GROZ-BECKERT
Fort Mill, SC
Customer Service Representative
June 2005 – April 2007
Responsible for Latin American, the Caribbean Islands and United States accounts for divisions in knitting, sewing.
In charge of initial processing of orders into the company’s computer system and keeping customers up to date on their order status.
Assuring that communication with the company’s warehouse was efficient to maximize delivery and customer satisfaction.
Oversaw billing, returns, credits, and inputting of orders, and verifying that all billing was in line with customer’s invoice and handled with customers any inconsistencies prior to notifying customers with final bill.
Translated Spanish documents to English for all orders placed by customers and verified with our customers in order that they met the proper criteria and requirements of the customers.
Proficient in SAP programming to keep track of account management, such as assuring that the correct accounts for different countries we managed were billed appropriately and according to the right customer.
Assured that all inconsistencies with customer accounts were handled until a satisfactory solution for our customer was found. FedEx-Kinko's
Weston, FL
Office Manager/Senior Retail Consultant
September 2000 – May 2004
Responsible for ordering supplies and inventory control.
Duties with customers centered on providing the customer with the right product or service that they were searching for, while aiding them in the production of their project (or producing the project for them), through handling the final delivery of their order.
Oversaw payroll, receiving, and quarterly sign maintenance. Eckerd Drugs
Miami, FL
Cosmetician/Catalog Supervisor/Service Assistant
May 1986 – September 2000
In charge of everyday department operations.
Responsible for assigning duties to coworkers, inventory control, and profitability of department.
Oversaw receiving, customer service, ordering merchandise, and registering operations.