United States Front Desk

Contact

ad1cze@r.postjobfree.com

www.linkedin.com/in/mckenzie-

michaels-b0a3a683 (LinkedIn)

Top Skills

Scheduling

Customer Experience

Client Follow-Up

McKenzie michaels

service coordinator at preferred chrysler dodge jeep Nunica, Michigan, United States

Experience

Crockery Creek Saloon

Manager/ Bartender/ Server

February 2019 - Present (4 years 7 months)

Nunica, Michigan, United States

- Manage Team members

- Program Admin

- Insure customer satisfaction

- Timely service

- Upselling

- Cash handling and bank deposits

- Register

- Stocking and inventory

- Busing tables

- Opening and closing

- Training new employees

- OSHA/ CPR/ ServSafe certified

- Leader

- Team worker

SCHERDEL Sales & Technology

Warehouse Tooling Specialist

August 2022 - August 2023 (1 year 1 month)

Muskegon, Michigan, United States

I was brought in by their Production and Design Managers to assist and consult on a complete overhaul in the tooling department. I implemented new processes and organized and input all of over 2 million dollars of tooling into a system called Manager plus. over time my role morphed into a larger role within the company. Communicating with our international vendors, keeping up with inventory, tooling orders, analytics and KPI's. Eventually I learned more about what goes into designing tooling and how they can be reworked and what there purpose is within the machine. I am currently in the process of now doing an overhaul and revamp of our entire "Tool Room" where all of our toolmakers are.

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Pine street Cafe

Server/ Waitress

June 2018 - February 2019 (9 months)

Spring Lake, Michigan, United States

- Insure customer satisfaction

- Timely service

- Upselling

- Cash handling and bank deposits

- Register

- Stocking and inventory

- Busing tables

- Opening and closing

- Training new employees

- OSHA/ CPR/ ServSafe certified

- Leader

- Team worker

H&R Block

Client Service Professional

December 2009 - April 2018 (8 years 5 months)

Muskegon, Michigan, United States

- Answer phones

- Schedule appointments

- Filing

- Cash register

- Bank deposits

- New hire trainer

Preferred Chrysler Dodge Jeep

Service Coordinator

August 2012 - July 2016 (4 years)

Muskegon, Michigan, United States

- Overlooked service phones, scheduling, loaner vehicles, shuttle transportation, new hire training and

dealership operator.

- Managed recall parts and service

- Vehicle inspection, writing quotes and service tickets

- Coordinating between service, parts, body shop and sales.

- Worked closely with warranty and insurance companies, as well as Enterprise Rent-a-Car, and other

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local dealerships.

- Experience with multiple computer applications, online marketing, strategic selling, competitor price

shopping, and money handling.

- Displayed assertive leadership, and conflict control skills daily.

- Provided excellent customer service through proactive communication and request prioritization.

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