Customer Service Human Resources

Peggy Eccles

*** ******* **. 334-***-**** (c) Prattville, AL 36067 ad1cd1@r.postjobfree.com

Supervision/Management

Process Improvement • Train • Problem Solve

A retail manager with extensive experience in fast paced environments. particular strengths in customer service and human resources. Strong sense of diplomacy in management style, highly conductive of coordination with co-workers.

Professional Accomplishments

•Consistently meet and exceed sales goals

•Supervise over 40 employees: train, mentor, monitor

•Develop training material

•Suggest, implement & supervise operational improvements

•Contributing member of the Leadership team

Professional Experience

Catherine’s, Kalamazoo, Mi 09/2004 –3/2005

Sales Floor Associate

•Guest service

•Merchandising per Plan-o-Gram

•Cashier

•Store standards and overall cleanliness

•Daily Operations

•Inventory counts and entry

Cracker Barrel, Kalamazoo, Mi 03/2004 – 09/2004

Sales Floor Associate

•Guest service

•Merchandising per Plan-o-Gram

•Cashier

•Store standards and overall cleanliness

•Daily Operations

•Inventory counts and entry

•Inventory and Cash Control

Babies R Us, Granger, In 04/2003 – 01/2004

Assistant Manager

•Supervise daily operations

•Hiring and training of employees

•Customer service and relations

•Baby Registry

•Inventory and Cash control

•Team member reviews and discipline

•Opened new store

•Scheduling of team members

•Maintaining store standards

Peggy Eccles

154 Imogene St 334-***-**** (c)

Prattville, AL 36067 ad1cd1@r.postjobfree.com

Toys R Us National Office, Wayne, NJ 02/1999 – 04/2003

Remodel Manager

•Successfully remodeled 40 Toys R Us units

•Complete full remodel within 20 day timeline

•Personnel scheduling

•Read and implement blueprints and layouts

•Coordinate remodel with construction team

•Maintain store standards

•Achieve budget goals for each location

•Training and supervision

•Lead supervisor to the other managers

Toys R Us, Kalamazoo, Mi 11/1986 – 02/1999

Manager

•Perfect attendance award

•Guest compliment letters

•Sales budgets

•Interviewing and hiring

•Training and supervision

•Cash control

•Inventory control

•Daily store operations

•Merchandising to Plan o Gram specifications

•Guest service

•Promoted to Dept Head in 1988

•Promoted to Manager in 1990

Education: Three Rivers High School, General Study, Three Rivers, Graduated 1983

References:

•Tammy Parrish 269-***-****

•Kathy Schmitz 269-***-****

•Joyce Beligano 269-***-****

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