Amanda Devoe

I am looking to join a company that offers a stable and positive atmosphere and inspires me to enhance and therefore innovate the work culture for the betterment of all parties concerned. Daleville, AL 334-***-****

ad1bd9@r.postjobfree.com

Work Experience

Patient Care Advocate

CareXm-Daleville, AL

July 2023

Providing customer service to patients, doctors, nurses, and employees in any and every aspect of the medical field. Patching doctors to their patients taking office messages triage. Dispatcher/Customer Service

Agero, Inc. - Enterprise, AL

January 2023 to July 2023

I provide customer service as well as dispatch service providers to accident scenes. My first and foremost responsibility is to make sure the members are safe. Other responsibilities include calling service providers, insurance members, and Insurance agents to update them about the status of cases or to get updates on information, or the status of cases. I must get release amounts on vehicles and get them approved and paid. Making sure all the information provided is correct and up to date is a priority. Letting Dedicated agents and Insurance agents know what needs to be done or what is occurring is also a priority. Taking the initiative and doing everything that I possibly can to help with cases is important to me.

• Managed customer accounts

• Greeted customers.

• Resolved customer issues.

• Work from Home

Customer Service Representative (CSR)

QuickBooks Online - Enterprise, AL

January 2021 to February 2023

• Accounting and bookkeeping

• Payroll and QB Time

• Taxes

• Managed customer accounts

• Greeted customers.

• Resolved customer issues.

• Assisted customers via live chat.

• Responded to inquiries and issues.

• Responsible for troubleshooting applications

• Created call center scripts.

• Created customer appointments.

• Maintained up-to-date knowledge of customer accounts.

• Explained products and benefits.

• Helped clients.

• Work from Home

Quality Assurance Inspector

State of Alabama department of agriculture - Enterprise, AL August 2015 to October 2020

Inspection of peanuts second in charge of our team Grade and sort products according to factors such as color, species, length, width, appearance, feel, smell, and quality to ensure correct processing and usage • Discard inferior or defective products or foreign matter, and place acceptable products in containers for further processing • Weigh products or estimate their weight, visually or by feel. Place products in containers according to grade and mark grades on containers • Record grade or identification numbers on tags or shipping, receiving, or sales sheets • Inspect or test horticultural products or livestock to detect harmful diseases, chemical residues, or infestations and to determine the quality of products or animals. • Verify that transportation and handling procedures meet regulatory requirements. and explain the required standards to agricultural workers.

• Monitor the grading performed by company employees to verify conformance to standards. • Label and seal graded products and issue official grading certificates. • Provide consultative services in areas such as equipment or product evaluation, plant construction or layout, or food safety systems. • Advise farmers or growers of development programs or new equipment or techniques to aid in quality production.

Housekeeper

Urgent Care of Enterprise - Enterprise, AL

July 2015 to December 2016

• Cleaned and maintained restrooms, hallways, offices, and kitchen.

• Emptied trash

• Restocked room supplies

• Sanitized (area or item rooms bathrooms counters equipment)

• Urgent Care housekeeper

Quality Control Inspector

Hyundai Plant - Enterprise, AL

January 2013 to August 2014

Mark items with details such as grade or acceptance-rejection status • Notify supervisors or other personnel of production problems • Discard or reject products, materials, or equipment not meeting specifications • Grade, classify, or sort products according to sizes, weights, colors, or other specifications • Clean, maintain, calibrate, or repair measuring instruments or test equipment, such as dial indicators, fixed gauges, or height gauges • Collect or select samples for testing or use as models Remove defects, such as chips, burrs, or lap corroded or pitted surfaces • Check arriving materials to ensure that they match purchase orders, submitting discrepancy reports as necessary. Assistant Manager

BBQ shack - Dothan, AL

January 2010 to June 2012

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Monitor employee and patron activities to ensure liquor regulations are obeyed and in compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities • Greet guests, escort them to their seats, and present them with menus• Count money and make bank deposits.

• Supervised team members and employees

• Managed restaurant operations

• Managed opening and closing restaurant.

• Managed nightly cash, register and sales totals.

• Acted as customer service representative.

• Promoted to Assistant Restaurant Manager

• Rearranged and detailed restaurant merchandise according to company standards

• Enforced company policies and procedures.

Retail Sales Associate

Sally's Beauty Supply - Enterprise, AL

August 2008 to October 2010

Describe merchandise and explain use, operation, and care of merchandise to customers • Recommend, select, and help locate or obtain merchandise based on customer needs and desires • • Answer questions regarding the store and its merchandise Compute sales prices, total purchases, and receive and process cash or credit payment • Compute sales prices, total purchases and receive and process cash or credit payment. • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. • • Maintain records related to sales. • Demonstrate use or operation of merchandise. • Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts and know how to prevent or handle these situations. • Inventory stock and requisition new stock. • Ticket, arrange and display merchandise to promote sales. • Exchange merchandise for customers and accept returns. • Clean shelves, counters, and tables. • Help customers try on or fit merchandise. Open and close cash registers, perform tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. • Bag or package purchases, and wrap gifts

• Maintained inventory on sales floor.

• Managed and oversaw merchandising displays.

• Managed price markdowns

• Operated cash register

• Oversaw general operations of retail.

Receptionist

Comfort Inn by Choice Hotels - Enterprise, AL

October 2006 to December 2008

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments • Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations • Hear and resolve complaints from customers or the public • File and maintain records Receive payment and record receipts for services.

• Greeted guests warmly and genuinely.

• Assisted in signing in/out guests.

• Answered incoming calls, took messages, and directed visitors.

• Helped with all questions and complaints.

• Took payments.

• Faxed, copied, and scanned documents.

• Kept up-to-date records on check ins check ut payments end of day reports.

• Managed mail

• front desk and hotel

Education

BA in Sociology

SNHU-Currently enrolled

2023

GED

EOCC - Enterprise, AL

2004 to 2004

Skills

• Microsoft Office

• Sales

• Typing

• LAN

• Windows

• Food service

• Microsoft Windows Server

• Produce Experience

• Cash handling

• Guest services

• Cashiering

• Hotel experience

• Restaurant experience

• Salesforce

• Help Desk

• Microsoft Excel

• Customer Support

• Search engines

• Computer Networking

• Active Directory

• Customer service

• Call center

• Case management

• Risk analysis

• Technical Support

• Network Support

• Operating Systems

• VoIP

• Information Security

Languages

• English - Expert

Certifications and Licenses

Agricultural marketing services

August 2019 to December 2019

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