RESUME
Hitesh Mistry
Email: ad1bd2@r.postjobfree.com
Sugarland, TX 77498
Personal Information:
Date of Birth: 11/21/1978
Language Known: English, Hindi, Gujarati.
Educational Qualification:
Diploma in Electronics & Communication.
Professional Qualification:
Microsoft Certified System Engineer.
Microsoft Certified Professional.
Academic Details:
SLNo.
Exam. Passed
Board/Institution
Year of Passing
2
DIPLOMA IN
ELECT. & COMMU.
TECHNICAL BOARD OF KARNATAKA
2000
3
MCSE
MICROSOFT
2001
OBJECTIVE:
I would like to work in an organization that allows me to utilize my skills and talent; so as to realizing my full creative potential & thus creating an environment that encourages continuous learning, teamwork and quality.
TECHNICAL SKILLS
EXPERIENCE of more than a Ten years LAN/Networking / System Administration and troubleshooting experience /desktops assembling, deployment and troubleshooting experience with Windows NT-200*-****-****, XP Window 7, windows 10, Knowledge of Cisco router and Switches, knowledge of MS Office suites (97, 2000, XP, 2003, 2007, 2010, 2013)/ Excellent knowledge of computer hardware and interfaces / Internet connectivity/Documentation Knowledge/Installation of OS/ Configuration, Managing Local/Domain Users and Groups, Local/Domain Security Policy and Group Policy on Local and Domain Based Network, Cabling and Connecting Switch Block.
Professional Experience
Company: HM DIGILINK SERVICE
Vapi. (India)
Duration: Nov 2015 to Aug 2023
Designation: Self Employed ( Computer Technician, Printer Technician)
Company: Allied Digital Services Ltd. (India)
Allied Digital Services Ltd.., a leading Firm in Computer Network Service Provider FMS & Hardware Maintenance...
Duration: June 2004 to Oct 2015
Project: Microinks Ltd.
Designation: Senior Customer Support Engineer (Apr 2012 to Oct 2015)
Responsibility
Hardware Maintenance & Software Installation and Trouble Shooting.
Networking Experience Includes LAN, WAN Using TCP/IP Protocol.
Working and Trouble Shooting on Windows XP, Windows Vista,Windows 7, Window 8, Win 4.0, Windows 2000, Windows 2003, Windows 2008,Symantec Endpoint 12, Blackberry Server 4.1 & Trend Micro Product.
Troubleshooting on Critical Network Problem & Creating Infrastructure.
Supported in Data Center for Server System & Network at Micro Inks Ltd.
Provided support for desktop, laptop, servers including Installation & break fix calls
Routing responsibilities include configuration of Microsoft Outlook/e-mail, hardware upgrade and software installation, windows and NT troubleshooting, network printing setup, attend breakdown calls, regular data backup/restoration, Blackberry Server, network layout and redesign, documentation of hardware, installation of OS, maintenance of LAN/WAN and configuration management .
Manage Escalations & help resolve incidents / problems within the stipulated time
Ensure service levels are meet as per the SLA requirements
Verifying all physical inventories in Data Center.
Verifying all SOP Documents.
Group Policy and user profile management
User / Group account access administration
Maintaining Symantec Antivirus Server and MS Security patches
Antivirus server administration and update workstation virus definition
Network link monitoring and co-ordination with Reliance, TATA & BSNL for optimized performance
Working environment as 24*7 basis support.
Project: Pidilite Industries Ltd.
Designation: Team Leader (Sept 2007 - March 2012)
Responsibility
Hardware Maintenance & Software Installation and Trouble Shooting.
Networking Experience Includes LAN, WAN Using TCP/IP Protocol.
Verifying all physical inventories in all 16 Location.
Verifying all SOP Documents.
Understanding the current Infrastructure & Configuration.
Analyze and resolve collectively incidents / problems of all 16 location that consists
Proper Handover Document to be created.
Monthly Customer Feedback of Performance to be performed.
Defining Tape Movement process
Network link monitoring and co-ordination with Tulip and Reliance for optimized performance
Troubleshoot and Service all printers (Dot Matrix, Inkjet, LaserJet)
Project: Microinks Ltd.
Designation: Sr. FMS Engineer (Jan 2005 – Aug 2007)
Provided support for desktop, laptop, servers including Installation & break fix calls
Routing responsibilities include configuration of Microsoft Outlook/e-mail, hardware upgrade and software installation.
Troubleshoot and Service all printers (Dot Matrix, Inkjet, LaserJet)
Working environment as 24*7 basis support
Project: Waaree Instrument Ltd.Dadra and Bilag Industries Ltd, Vapi (India)
Designation: Hardware & Network Engineer (June 2004 – Dec 2004)
Provided support for desktop, Printers including Installation & break fix calls
Company: Gold Systems & Communications.
Duration: Jan 2002 to April 2004
Project: Pidilite Industries Ltd. Vapi (India)
Designation: Residential Hardware & Network Engineer (June 2002 – April 2004)
Hardware Maintenance & Software Installation.
Networking Experience Includes LAN setup up to 30 Pc’s Using TCP/IP Protocol.
Client-Server Installation on Win-98/NT/2000/XP
Troubleshooting on Critical Network Problem.
Troubleshoot and Service all printers (Dot Matrix, Inkjet, LaserJet)
Project: Perstorp Aegis Chemical Pvt Ltd, Vapi. (India)
Designation: Residential Hardware & Network Engineer (Jan 2002 – June 2002)
Project Done: Digital Based House Hold Appliances Controller.
This project was designed for controlling the household appliances
Through timer. The facility was given to set the time and reset it
Accordingly.
CLIENT OXFORD POLYTECHNIC.
DURATION 1month.
TEAM SIZE 4.
With Regards,
(HITESH MISTRY)