Customer Service Representative

Xaia Todmann

340-***-****•PO Box *** Christiansted, VI 00821

PROFILE

Energetic and self motivated individual seeking a position that will utilize a strong background in efficiently managing multiple priorities and successfully meeting client demands. Exceptional organizational, customer service and communication skills with demonstrated success in building positive working relationships at all levels. SUMMARY OF SKILLS

● Microsoft Office Suite/Outlook

● Organization & Time Management

● Inventory Management

● Team Collaboration

● Leadership Skills

● Detail Oriented

WORK EXPERIENCE

Grapetree Bay Hotel & Villas, St. Croix, VI, Pastry Chef (June 2021-present)

● Preparing a wide variety of goods such as cakes, cookies, pies, bread etc. following traditional and modern recipes

● Creating new and exciting desserts to renew our menus and engage the interest of customers

● Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget

● Check quality of material and condition of equipment and devices used for cooking

● Guide and motivate pastry assistants and bakers to work more efficiently

● Identify staffing needs and help recruit and train personnel

● Maintain a lean and orderly cooking station and adhere to health and safety standards

The Cake Bar/The Sweet Stuff, St. Croix, VI

Co-Owner/Baker/Cake Decorator(June 2013-present)

● Mix small and large quantities of buttercreams, cake batters, cookie doughs and fillings

● Work on custom icing and fondant cakes

● Promote sales through quality service, effective product displays and product knowledge

● Product inventory

● Create invoices

● Practice proper sanitation and inspect kitchen and equipment for cleanliness and workability

In The Mix Cakery and Cafe, St. Croix,VI Cake Decorator(Jan. 2017-June 2018)

● Frost cakes for showcase

● Mix small and large quantities of buttercreams, cake batters, cookie doughs and fillings

● Work on custom icing and fondant cakes

● Promote sales through quality service, effective product displays and product knowledge

● Practice proper sanitation and inspect kitchen and equipment for cleanliness and workability

Dough, Tampa, FL

Cake Decorator- (Mar. 2015- Jul. 2015)

● Prepared cookie doughs and cake batters from scratch

● Leveled, filled and iced cakes

● Decorated house and custom cakes/cupcakes

● Promoted sales through quality service, effective products displays and product knowledge

● Practiced proper sanitation and inspected kitchen and baking equipment for cleanliness and workability

Sugar Factory, Miami Beach, FL

Pastry Cook – (Aug. 2014 – Mar. 2015)

● Prepared beautifully plated dessert menu items

● Crafted from scratch, a variety of desserts comprised of dough, mixes and finishing products such as cakes, savory pies, fillings and sauces

● Promoted sales through quality service, effective product displays and product knowledge

● Assisted with requisitioning supplies and equipments

● Practiced proper sanitation and inspected kitchen and baking equipment for cleanliness and workability

Rhino Doughnuts and Coffee, Ft. Lauderdale, FL

Doughnut Maker – (Jan. 2014 – Aug. 2014)

● Coordinated efforts and prepared an assortment of icings, fillings and glazes

● Prepared variety of doughnuts daily for retail location

● Practiced proper sanitation and inspected kitchen and equipment Sweeter Days Bake Shop, Ft. Lauderdale, FL

Cake Decorator (seasonal) – (Nov. 2013 – Dec. 2013)

● Performed various baking activities in accordance with Sweeter Days’ menu

● Made pastries and other bakery items with strict adherence to recipe instructions and measurements

● Made a variety of frostings and fillings to include buttercream, cream cheese and cheese cake

● Crafted a selection of desserts comprised of cake batters and cookie doughs

● Made and prepared desserts for local restaurants B Cupcakes, Apopka, FL

Cake/Cupcake Decorator and Cupcake Associate – (June 2013 – Nov. 2013)

● Made an assortment of butter cream and cream cheese frostings daily

● Prepared and decorated custom order cakes/cupcakes utilizing a variety of techniques, such including fondant, buttercream and gum paste

● Conducted daily inspections and practiced proper food sanitation

● Assisted on cake/cupcake deliveries

● Provided excellent customer service and recorded orders received via telephone The Sugar Suite, Maitland, FL

Intern – (May 2013 – June 2013)

● Made gumpaste and buttercream frostings

● Prepared gum paste flowers for the week

● Piped on cakes and iced cupcakes

● Ruching fondant

● Sculpted pieces for cakes using fondant/gum paste

● Practiced proper sanitation and inspected kitchen and equipments Serendipity 3, Washington, DC

Baker – (Sept. 2011 – March 2012)

● Prepared and baked breads according to recipes daily

● Assisted with the preparation of brunch items

● Set and finished specialty cakes

● Assisted with customs cakes

● Maintained clean, sanitary work environment

EDUCATION AND ADDITIONAL INFORMATION

Diploma in Baking and Pastry Arts, August 2013

Le Cordon Bleu Culinary School, Orlando FL

Johnson & Wales University, Miami FL

Completed coursework in Baking and Pastry Arts, Travel/Tourism and Hospitality Management (Aug. 2010 – May 2011)

Certification: National Environmental Health Association (NEHA) - Aug. 2011 – 2017

Contact this candidate