Introduction

Hello!

Hope you're doing awesome! I'm excited to introduce myself – My heart belongs to God, family, and the pursuit of happiness. I'm all about the outdoors, staying active, and finding my Zen through meditation and yoga. Throw in a love for travel, and great food, and you've got me in a nutshell! As I gear up for my last adventure (“hoorah”) in the workforce, know this – I'm bringing 200% to the table. I've soaked up a ton of knowledge from various corners of the workforce, making me a jack-of-all-trades ready to be an ace for your team. As I end my 4-year adventure with my daughter and grandsons, I am excited to see where I land.

But here's the real deal: I'm not here just for a job. I want to be part of something bigger, something that lights a fire in others. I've got this burning passion to serve, and make folks smile while helping them find their strength. That's my jam. I'm on a mission to build unshakable foundations, not just for me but for everyone I meet along the way.

So, here's to finding that perfect niche that feels like home. I'm ready to inspire, support, and make some incredible connections. Let's chat about how my energy, experience, and a touch of wild grandma wisdom can bring a whole lot of goodness to your team.

Looking forward to it!

Cheers,

Pamela D. Aiken

(Photo of Pamela)

Meet

Pamela

PAMELA D AIKEN

PROFESSIONAL FOR HIRE

Mailing Address:

331 Preston Ave APT 901

Voorhees Township, NJ 08043

Current Location: Family travel has me currently in San Antonio, TX Cell Number: 864-***-****

ad1aea@r.postjobfree.com

Owner-Operator/Creative @www.evessolution.store

Current Objective:

Eagerly pursuing a dynamic role that perfectly aligns with my skillset and resonates with your company's objectives. I'm not just a problem solver; I'm the strategic mind that effortlessly navigates challenges and negotiates with finesse to streamline processes. With a proven track record in project, program, and operations management, I've left an indelible mark of success at U-Haul International, Elizabeth Arden, Horne Brother’s Construction, Nextel, Century 21 Youngblood, and other notable organizations. My wealth of experience positions me uniquely to inject exceptional value into your team. Let's collaborate and elevate your company to new heights. With my final career objective directed towards the hospitality industry, I bring a diverse set of skills that will contribute to my success in any role. Skills Obtained by Experience

Skill Level of Experience Years of Experience

General Management Expert 25 Years Experience

Customer Service Expert 25 Years Experience

Guest Services Intermediate 02 Years Experience

Problem-Solving Expert 25 Years Experience

Project Management Advanced 10 Years Experience

Computer Skills Expert 35 Years Experience

Supervisory Skills Advanced 15 Years Experience

Organization Skills Expert 25 Years Experience

Event Planning/Execution Advanced 10 Years Experience Skill Level of Experience Years of Experience

Kitchen-Dietary

Management

Intermediate Advanced 05 Years Experience

Communications Advanced 15 Years Experience

Operations Management Expert 15 Years Experience

Facilities Management Advanced 05 Years Experience Time Management Expert 35 Years Experience

Creative Skills Expert 25 Years Experience

Guest Experience Expert 07 Years Experience

Administrative Expert 25 Years Experience

Scheduling Intermediate 02 Years Experience

Closing Statement:

In summary, my background in the hospitality industry, exemplified by my role as a resident employee at Sunrise Ranch, showcases my proficiency in front office management, event coordination, and operational execution, ensuring that all rooms were attended to and equipped with the requirements tailored specifically to each event. With a track record of flawlessly managing over 600 guests during multiple concurrent retreats, workshops, and dining experiences, I am poised to bring a high level of organizational prowess to your team. Eager to contribute my skills and expertise immediately, I am prepared to relocate at my own expense, and I am open to the prospect of company-provided housing and a paid stipend. My commitment stems from a strong desire to seamlessly integrate into the role, ensuring I can maximize my impact from day one. I am genuinely excited about the opportunity to join your organization, and I believe that my dedication and skills will be valuable assets to your team. Thank you for considering my interest; I look forward to the opportunity to discuss how I can contribute to your team's success.

SUNRISE RANCH/ EMISSARIES OF DIVINE LIGHT

07/21/2016 – 03/01/2017

(RESIDENTIAL-SEASONAL POSITION)

OPERATIONS EVENT COORDINATOR - SUNRISE RANCH RETREATS AND EVENTS SUNRISE RANCH, LOVELAND, COLORADO

AS AN INTEGRAL MEMBER OF THE SUNRISE RANCH TEAM, I PLAYED A PIVOTAL ROLE IN ORCHESTRATING AND EXECUTING UNFORGETTABLE RETREAT EXPERIENCES FOR OUR DIVERSE CLIENTELE. MY MULTIFACETED RESPONSIBILITIES ENCOMPASSED RESERVATION MANAGEMENT, DIETARY COORDINATION, FACILITY LOGISTICS, AND ON-SITE RESIDENT ASSISTANCE, SHOWCASING MY DEDICATION TO SEAMLESS EVENT ORGANIZATION AND EXCEPTIONAL CUSTOMER SERVICE.

KEY ACCOMPLISHMENTS:

RESERVATION MANAGEMENT: PROFICIENTLY MANAGED THE RESERVATION PROCESS, ENSURING TIMELY AND ACCURATE BOOKINGS FOR RETREAT PARTICIPANTS. THIS INVOLVED MAINTAINING AN ORGANIZED DATABASE, PROMPTLY RESPONDING TO INQUIRIES, AND TAILORING RETREAT PACKAGES TO MEET INDIVIDUAL AND GROUP NEEDS.

DIETARY COORDINATION: COLLABORATED CLOSELY WITH THE KITCHEN STAFF TO ACCOMMODATE DIETARY PREFERENCES AND RESTRICTIONS, ENSURING THAT ALL GUESTS ENJOYED NOURISHING AND SATISFYING MEALS DURING THEIR STAY. MY ATTENTION TO DETAIL IN THIS REGARD CONTRIBUTED TO A HIGH LEVEL OF GUEST SATISFACTION.

FACILITY LOGISTICS: OVERSAW THE PREPARATION OF MEETING ROOMS AND ON-SITE ACCOMMODATIONS, GUARANTEEING THAT ALL SPACES WERE IMPECCABLY SET UP AND READY TO FACILITATE TRANSFORMATIVE RETREAT EXPERIENCES. I EXCELLED IN MAINTAINING A TIDY, WELCOMING, AND ORGANIZED ENVIRONMENT.

MAILING ADDRESS:

331 PRESTON AVE APT 901

VOORHEES TOWNSHIP, NJ 08043

CURRENT LOCATION: SAN ANTONIO, TX

CELL NUMBER: 864-***-****

ad1aea@r.postjobfree.com

OWNER-OPERATOR/CREATIVE @WWW.EVESSOLUTION.STORE

CAREER HISTORY & EXPERIENCE

Hospitality- Events -Guest Services - Front Desk

Notable:

ON-SITE RESIDENT ASSISTANCE: TRANSITIONING TO THE HELP DESK ROLE, I PROVIDED INVALUABLE SUPPORT TO RESIDENTS DURING THEIR STAY. THIS INCLUDED ADDRESSING QUERIES, RESOLVING CONCERNS, AND OFFERING GUIDANCE TO ENHANCE THEIR OVERALL EXPERIENCE. MY FRIENDLY DEMEANOR AND PROBLEM-SOLVING SKILLS WERE INSTRUMENTAL IN FOSTERING A POSITIVE ATMOSPHERE.

MY TENURE AT SUNRISE RANCH ALLOWED ME TO HONE MY ORGANIZATIONAL SKILLS, CULTIVATE STRONG INTERPERSONAL RELATIONSHIPS, AND CONTRIBUTE TO THE SUCCESS OF COUNTLESS RETREATS. I AM PROUD TO HAVE BEEN PART OF A TEAM DEDICATED TO CREATING SPACES OF GROWTH, CONNECTION, AND WELL-BEING FOR OUR GUESTS. THROUGH MY DEDICATION AND COMMITMENT TO EXCELLENCE, I CONTRIBUTED SIGNIFICANTLY TO THE OVERALL SUCCESS OF SUNRISE RANCH RETREATS AND ENHANCED THE REPUTATION OF THE ORGANIZATION AS A PREMIER DESTINATION FOR TRANSFORMATIVE EXPERIENCES. EZ CASH LOANS

BRANCH MANAGER

05/07/2012 - 08/2016

RESPONSIBLE FOR DAY-TO-DAY OPERATIONS, FAIR LENDING PRACTICES, HIRING, TERMINATION, REPORTING, MONEY HANDLING, TRAINING, AND MEETING GOALS ON A MONTHLY AND YEARLY BASIS. PROBLEM-SOLVING, COUNSELING CLIENTS, AND GENERAL OPERATIONS TO ALL THE COMPANY WITH SUCCESS. TRAINED AT CASH LOAN IN GREENVILLE FROM MAY–AUGUST 2012. WORKED UNDER RANDALL RHODENBURG UNTIL DECEMBER AND THE STORE WAS TURNED OVER TO ME AS THE NEW BRANCH MANAGER. AT THAT TIME THE LOCATION WAS IN A DEFICIT AND RUNNING NEGATIVE NUMBERS. REACHED PROFIT WITHIN 3 MONTHS AND MAINTAINED WINNING OVER ALL UPSTATE LOCATIONS FOR 3 YEARS IN A ROW.

CREATED THE OPERATIONAL PROCEDURES FOR ALL LOCATIONS

*** MANAGER OF THE YEAR 2014 & 2015 ***

Financial Retail & Customer Service

FIRST CASH PAWN

GENERAL MANAGER

12/2010 - 2012

SPARTANBURG, SC

DAY-TO-DAY OPERATIONS IN THE PAWN INDUSTRY. MAXIMIZING THE PAWN BOOKS LOAN TO VALUE TO ENSURE A COMPETITIVE MARKET IN THE INDUSTRY. OVERSEEING OPERATIONS AND THE COMPANY'S INTERESTS IN INCOMING PROPERTY PURCHASES AND LOANS. OVERSEEING THE OPERATIONS AND DAY-TO- DAY FUNCTIONS OF THE CHECK CASH ADVANCE. RESEARCHING AND CREATING OPERATIONAL STANDARDS TO INCREASE TGP OVERALL FOR THE LOCATION.

THE LOCATION HAD A NEGATIVE TGP OF OVER (-$6,000) AND I OVERCAME THE NEGATIVES AND CREATED A POSITIVE TGP OF OVER +$15, 000/MO IN THREE MONTHS WORKED IN THE GREENVILLE STORE TO TRAIN AND MANAGE IT ALONG WITH THE SPARTANBURG STORE FOR OVER 1 YEAR AS THE GM TO BOTH LOCATIONS.

PERFORMED AUDIT SUPPORT WITH AUDIT TEAM AND TRAVELED WITH THEM TO MULTIPLE STATES. HANDLING AND TRANSPORTING LARGE SUMS OF MONEY

REINVENTED THE SALES FLOOR LAYOUT AND STICKER WITH THE “WOW” MOTO PERFORMED REVIEWS AND INTERNAL TRACKING

WATCHED FEEDS TO FIND MISSING INVENTORY

PERFORMED DAILY AUDITS ON PAWN ITEMS AND LOCATIONS GROWTH EXCEEDED 37% IN FIRST 5 MONTHS AND CONTINUED TO GROW EXPENITIONALLY AFTERWARDS Real Estate - Facilities Management - Program Management & Construction U-HAUL INTERNATIONAL

FACILITIES MAINTENANCE PROGRAM MANAGER

02/2001 - 05/2003

PHOENIX, AZ

IN THIS PIVOTAL ROLE AT U-HAUL/AMERCO, I UNDERTOOK A MULTIFACETED MISSION TO OPTIMIZE THE VALUE AND EFFICIENCY OF OUR EXTENSIVE PORTFOLIO OF OWNED PROPERTIES THROUGH METICULOUS FACILITIES MANAGEMENT, STRATEGIC VENDOR NEGOTIATIONS, AND COMPREHENSIVE ADA COMPLIANCE INITIATIVES. MY ACCOMPLISHMENTS IN THIS POSITION DEMONSTRATE MY DEDICATION TO OPERATIONAL EXCELLENCE, FINANCIAL STEWARDSHIP, AND FOSTERING A CULTURE OF CONTINUOUS IMPROVEMENT. KEY ACHIEVEMENTS:

FACILITIES OPTIMIZATION: SPEARHEADED THE MANAGEMENT OF CRITICAL BUILDING SYSTEMS, WARRANTIES, AND SERVICES, ENSURING THAT OWNED PROPERTIES OPERATED AT PEAK EFFICIENCY. THIS INVOLVED OVERSEEING THE MAINTENANCE AND PERFORMANCE OF KEY SYSTEMS TO MAXIMIZE PROPERTY VALUE.

ADA COMPLIANCE LEADERSHIP: DESIGNED, IMPLEMENTED, AND MONITORED A COMPREHENSIVE ADA COMPLIANCE PROGRAM ACROSS ALL OWNED FACILITIES, SUCCESSFULLY ACHIEVING COMPLIANCE WITHIN A 2.5-YEAR REMEDIATION PROGRAM. THIS INCLUDED THE CREATION OF TRAINING PROGRAMS AND RESPONSIBILITIES FOR EMPLOYEES.

VENDOR MANAGEMENT: DEVELOPED AND EXECUTED EFFECTIVE NEGOTIATION STRATEGIES WITH NATIONAL VENDORS AND SUPPLIERS, RESULTING IN COST SAVINGS ON MAJOR EXPENDITURES. THESE NEGOTIATIONS SIGNIFICANTLY CONTRIBUTED TO THE FINANCIAL HEALTH OF THE ORGANIZATION. PROJECT MANAGEMENT OVERSIGHT: DIRECTED PROJECT MANAGERS AND SCHEDULES TO ENSURE THE SUCCESSFUL EXECUTION OF PROPERTY-RELATED PROJECTS. MAINTAINED A PROACTIVE APPROACH TO PROJECT MANAGEMENT TO MEET TIMELINES AND BUDGETS.

BUDGETING AND FORECASTING: PROVIDED ANNUAL OUTLOOKS FOR CAPITAL EXPENDITURE (CAPEX) BUDGETING FOR A VAST PORTFOLIO OF OVER 2000 OWNED FACILITIES AND 150 FACILITIES OWNED AND LEASED OUT. THIS FINANCIAL FORECASTING ALLOWED FOR EFFECTIVE RESOURCE ALLOCATION AND FINANCIAL PLANNING.

TECHNOLOGY AND SYSTEMS MANAGEMENT: ADMINISTERED WEB TOOLS, DATABASES, AND FORUMS TO TRACK MAJOR EXPENDITURES, CONTRACTS, AND ASSET DATA THROUGH AN INTRANET-BASED PLATFORM. THIS STREAMLINED INFORMATION ACCESS AND IMPROVED DECISION-MAKING. PROCESS IMPROVEMENT: LEVERAGED MY OPERATIONAL KNOWLEDGE TO ANALYZE, IDENTIFY ROOT CAUSES, AND IMPLEMENT PROCESS IMPROVEMENTS, RESULTING IN INCREASED EFFICIENCY AND COST- EFFECTIVENESS ACROSS THE ORGANIZATION.

EFFECTIVE COMMUNICATION: DEMONSTRATED STRONG LEADERSHIP, MOTIVATION, AND TEAMWORK- BUILDING SKILLS, FOSTERING A CULTURE OF COLLABORATION AND ACHIEVEMENT. REGULARLY PROVIDED SYSTEM MEMBERS WITH CRITICAL UPDATES, TECHNICAL INSTRUCTIONS, AND SUPPORT. TECHNICAL EXPERTISE: AUTHORED THE FACILITIES MAINTENANCE TECHNICIANS HANDBOOK (FMT), PROVIDING A COMPREHENSIVE RESOURCE FOR EMPLOYEES. CREATED TECHNICAL AND COPYWRITING CONTENT FOR THE INTRANET AND VENDOR DOCUMENTS.

MY TENURE AT U-HAUL/AMERCO WAS MARKED BY A COMMITMENT TO EXCELLENCE, FINANCIAL PRUDENCE, AND THE DEVELOPMENT OF EFFICIENT, COMPLIANT, AND SUSTAINABLE FACILITIES MANAGEMENT PRACTICES AND MY OVERSIGHT OF THE CREATION OF THE INTERNAL API THAT CONTRIBUTED TO 8 BILLION IN REVENUE FROM SAC PROPERTY SALES. I AM PROUD TO HAVE CONTRIBUTED SIGNIFICANTLY TO THE ORGANIZATION'S SUCCESS AND OPERATIONAL EFFICIENCY. HORNE BROTHERS, INC.

OPERATIONS ASSISTANT

08/1997 - 05/1999

FAYETTEVILLE, NC

ASSISTED THE OPERATIONS MANAGER IN THE PLANNING AND EXECUTION OF DAILY OPERATIONS. CONSULTED WITH CLIENTS TO DETERMINE THEIR NEEDS AND PRIORITIES. PERFORMED COMPREHENSIVE SITE INSPECTIONS. CONSULTED WITH ENGINEERING TO ENSURE THE DEVELOPMENT WAS BEING BUILT TO SUIT. COORDINATED WITH JURISDICTIONS, AND OVERSAW SITE TEAMS TO ENSURE TIMELY PROJECT COMPLETION. COORDINATE WITH CLIENTS FOR DELIVERY AND SCHEDULING OF TOWER ERECTIONS. SUB- CONTRACTOR SELECTION BASED UPON SUBMITTED PROPOSALS AND TIMELINE OF JOB COMPLETION DATES. MANAGED 300 JOB SITES YEARLY. MANAGED CONTRACTS, AIA DOCUMENTATION, ADMINISTRATION, PURCHASING, SCHEDULING, AND DIRECTION OF EMPLOYEE TASKS AND RESPONSIBILITIES. ALL OPERATIONAL ASPECTS FROM LEASING TO FABRICATION FOR MAJOR CELLULAR COMMUNICATION TOWER CLIENTS.

OTHER NOTABLE POSITIONS HELD:

2000-2004

MAJESTIC IMPRESSIONS ONLINE RETAILER/SUPPLIER/DEVELOPER OF CUSTOM PRODUCTS/FLORALS/ EVENT PLANNING AND MANAGEMENT – OWNER OPERATOR

1992-1996

CENTURY 21 YOUNGBLOOD COMPANY REALTOR/BROKER - MADE THE MILLIONAIRES CLUB IN 3 MONTHS CENTURY 21 YOUNGBLOOD COMPANY LEASING/ASSET MANAGEMENT/MLS MANAGEMENT 1985-1990

LIBERTY CARPET AND TILE FAMILY-OWNED BUSINESS – FLOORING CONTRACTOR FOR MAJOR BUILDERS/PROPERTY MANAGEMENT

TEAMS. PROVIDED ALL FLOORING NEEDS, GENERAL REPAIRS, APPLIANCES, CLEANING AND WALLPAPERING NEEDS.

EDUCATION

2017-2019 - AMERICAN INTERCONTINENTAL UNIVERSITY

BACHELOR OF SCIENCE INCOMPLETE

2002 - ROCKHURST UNIVERSITY

FACILITIES MANAGEMENT – CERTIFICATE OF STUDY

1992-1996 - WYATT INSTITUTE

SPECIAL PROFESSIONAL STUDY - SCHOOL CERTIFICATE

REAL ESTATE I – LICENSED AGENT

REAL ESTATE II – LICENSED BROKER

1982-1984 - B.J. SKELTON CAREER CENTER

VOCATIONAL SCHOOL CERTIFICATE

GRAPHIC COMMUNICATIONS

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