Rahman Gathers

813-***-****

ad1a2l@r.postjobfree.com

Tampa, FL

Top-performing business professional skilled in mortgage loan servicing, business and government loan administration, customer service, regulatory compliance, and project management seeks to add value to your organization.

EXPERIENCE:

Customer Service

Credit File Analysis

Document Review

Regulatory Compliance

Remote Work

Process Improvement

Report Preparation

Loan File Maintenance

Debt and Credit Management

LexisNexis Software

Analytical and Critical Thinking

Collections Management

Microsoft Office

VA Loan Processing

Client Counseling

Data Entry

Bank Security

Attention to Detail

Cash Handling

Independent Decision Making

Active Listening and Learning

Collections Proficiency

Terms Definition

Intuit QuickBooks

Invoice Preparation

Complex Problem Solving

Database Management

Fraud Detection and Prevention

PeopleSoft

Process Implementation

Payment Schedule Computation

Verbal and Written Communication

Regulatory Disclosure Preparation

Corporation Financial Statements

Budget Tracking

Interpersonal Skills

Complex Problem Solving

Process and Report Auditing

EMPLOYMENT:

2016 – Current Revive Church of Tampa – Tampa, FL

Campus Pastor

Provides Pastoral care.

Preaches and ministers to the congregation and visitors.

Presides over baptisms, weddings, and funerals.

Works with church leaders, staff, and ministry teams to achieve growth of church and to foster positive community impact, demonstrating effective leadership.

Optimized church committee functions clarifying goals and delegating tasks.

Spearheads Youth Ministry as well as fundraising to support congregational initiatives.

2022 – 2023 SourceTek/Innovation Refunds – Tampa, FL

Client Success Champion - Contract

Monitored client renewals and documentation to ensure client success.

Evaluated current products and paperwork for compliance with client success guidelines.

Assessed monthly reports to review client activity and identify opportunities.

Filed documents, delivered mail, and performed bookkeeping to facilitate office operations of HR department.

Mediated conflict and employment issues to avoid litigation.

Assessed customer issues, researched solutions, and implemented corrective actions to maintain high customer satisfaction.

Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.

Managed multiple client Drop Boxes.

Worked directly with CPA’s and tax attorney’s to ensure client engagement contract completion.

2019 – 2023 Treliant Risk Advisors LLC – Tampa, FL

Loan Analyst - Contract

Performed data integrity audits by reviewing new loans and loan modifications for field changes to ensure the loan terms are implemented accurately.

Reviewed automatic funds transfers (AFT) and Automated Clearing House (ACH) transactions set up by Loan Servicing to ensure accuracy of transaction reversals and corrections to negative accrual.

Reviewed back-dated transactions for the year prior for accurate IRS reporting of 1098s.

Reviewed loan payments and advances.

Reviewed system exception reports for loans, billing and fees, and participation sold loans.

Assisted with the annual escrow analysis.

Maintained tracking logs for new loans and loan modifications to ensure accuracy.

Verify bankruptcy status on the servicing system.

Reviewed Investor report to Fannie Mae, Federal Home Loan Bank, FHA, VA, and HUD.

Reviewed DMDC for military service records as well as PACER for Bankruptcy records.

2021 – 2022 PennyMac Financial Services – Tampa, FL

Mortgage Loan Processor

Collected and prepared information and documentation to secure residential mortgages/.

Responsible for examining applications to verify that provided information is clear and complete including proof of employment, assets, DTI, and homeowner’s insurance.

Ordered Appraisals, credit reports, and relevant payoff information.

Supported loan officiant and underwriting teams by ensuring timely, judicious, and accurate loan processing.

Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.

Managed conditions sent from underwriting departments.

Maintained complete confidentiality of submitted information according to release guidelines.

Discussed loan needs and financial histories with clients and conveyed information regarding application processes.

Organized loan files, updated databases, and prepared general correspondence as well as communicated with stakeholders.

Reviewed loan agreements to verify completeness and accuracy according to applicable policies.

Stayed abreast of lending regulations, industry trends and market rates.

2018 – 2019 Imagenet – Tampa, FL

Insurance Agent

Processed and recorded new insurance policies and claims.

Organized and worked with detailed warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.

Reviewed and verified data, such as age, name, address, and principal sum and value of property on insurance applications and policies.

Updated existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.

Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.

Generated reports and obtained data to develop analytics on key performance and operational metrics.

Worked with internal teams to understand business needs and changing strategies.

Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.

Reviewed data to evaluate business and market trends and provided supporting information to substantiate research findings.

Audited internal data and processes to identify and manage initiatives, improving business performance.

2016 – 2018 Crosstown Couriers – Tampa, FL

Medical Delivery Driver

Prepared itemized statements, bills, and invoices and recorded amounts due for items purchased or services rendered.

Reviewed documents such as purchase orders, sales tickets, charge slips, or hospital records to compute fees or charges due.

Transported and safely delivered items to prevent damage or loss, handled merchandise in accordance with product handling standards, maintaining an excellent driving record.

Navigated routes with relevant map programs and GPS systems.

Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Loaded trucks and safely secured merchandise to prevent damage during transportation.

Notified customers of delays to decrease calls to support.

Reviewed and verified invoices and purchase requests to confirm accuracy.

Checked shipping papers to determine nature of load and presence of hazardous materials.

2017 – 2018 Cognizant – Tampa, FL

Media Specialist

Researched and analyzed media data to identify trends and opportunities for clients.

Verified and updated account information to keep details current.

2010 – 2015 HSBC – Brandon, FL

Sr. Mortgage Loss Mitigation Specialist

Verified income of borrower and gathered credit information.

Defined repayment terms to consumers and educated on default consequences.

Solved diverse problems to boost profitability and efficiency.

Confirmed on-time mortgage payments as per signed agreements, reviewing records monthly to reduce past-due accounts.

Procured and disbursed mortgage payoff letters to customers and authorized third parties.

Informed customers of application deadlines, approvals, and denials.

Educated customers regarding actions and strategies for debt repayment.

Helped clients fill out loan applications and find ideal loan options.

Obtained and compiled copies of loan applicants' credit histories

2001 – 2010 Budget Car Rental – Seattle, WA

Manager

Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service.

Cross-trained employees to maintain coverage of roles.

Exercised good judgment and decision-making in escalating concerns and resolving issues.

EDUCATION AND TRAINING

Associate of Science: Medical Assisting

Bryman College Sep 2006

Federal Way, WA

REFERENCES FURNISHED UPON REQUEST.

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