I am industrious, enthusiastic and motivated. I am a MS in Management Sciences with

more than 4 years of experience in General Banking Operations, Retail- Inbound, Import work, Internships and NGOs Projects. I am keen and dedicated to learn new skills to improve my professional experience for the benefit of the organization for which I work for. I want to work for an organization where I can utilize my acquired education and skills for continuous growth and advancement.

Husband's Name: Ghulam Hassan

CNIC #: 45203-2072594-0

Date of Birth: 20-10-1990

Marital Status: Married

Al Mumtaz Enterprises

Accounts Officer and Bank Coordinator, (10th Feb 2020 – 05th Aug, 2023) Responsibilities: Marinating accounts, disbursement of salaries/wages, payments to vendors.

Regular coordination with banks for reconciliation of accounts, Follow up of billing with client.

U Microfinance Bank Ltd, Karachi

Customer Service Officer (CSO), (22nd May 2019 – 03rd Feb 2020) Responsibilities: I was working as CSO as well as Cash officer. I was providing the product information of different loans, accounts, TDRs, other savings related details and also Ufone Mobile Account opening. I was creating the NTBs application and also the ETBs. I was opening the Loan Account as well as NTBs Account s for Loan and also for personal use. Also open the Account of New Employee of the Branch. I was taking the orders of the ATM Cards, Cheque Books and also customize the urgent Cheque Books for the Gold Loan Customers.

I was taking the request of to update the documents, some customer details on the Account, Cheque Dormant Account, Loan Clearance Certificate and also activating the Cheque Book. I was maintaining the cash ledgers, general vouchers, cash book, registers, filed and some other documents. Advans Pakistan Microfinance Bank Ltd, Karachi

Customer Service Officer (OG-III CSO), (06th Sep, 2018 – 06th May, 2019) Responsibilities: I was working as a Customer Services Officer. I was providing the product information of different loans (Tijarat & Gold). I was creating the NTBs and ETBs application and RIM for the loan. I was doing work on the loan disbursement files of the NTBs and ETBs. I was opening the Loan Account as well as NTBs Account s for Loan and also for personal use. Also open the Account of New Employee of the Branch. I was maintaining the Que-Managemant of the office on the rotatory basis (twice a week) at the info desk and also provide the product info. I was taking the request of to update the documents, some customer details on the Account RIM, Cheque Book Order, Dormant Account, Loan Clearance Certificate and also activating the Cheque Book.

I have taken Bank products training (20 Days).

Jubilee Life Insurance, National Bank of Pakistan, Karachi Bancasurrance Sales Executive, (30th April, 2018 – 31st August, 2018) Responsibilities: I have done job in Jubilee Life Insurance as a BSE. I was selling the future Lifesaving Products of the Jubilee Life Insurance Company with NBP Bank.

I have also taken some trainings from the Jubilee Life Insurance info to provide the details to NBP customers and also to the NTBs.

English

Urdu

Punjabi

Sindhi

ACTIVITIES

Internship at Sindh Bank Limited, Karachi

(14th July, 2014 – 06th Sep, 2014).

4 days training from British Council member

NGO Sewa Development Trust Sindh

(SEWA) (22nd Aug, 2013 – 25th Aug, 2013).

Internship at NBP, Khairpur (1st June, 2012 –

16th July, 2012).

Internship at First W omen Bank, LTD Khairpur

(10th June, 2011 – 10th Aug, 2011).

2 Months English Language Course from

INTRA (June, 2010 – July, 2010).

Mohammad Ali Jinnah University, Karachi

Masters of Social Science in Management Science

(MSMG) 2015-2018

Major: Finance

Shah Abdul Latif University, Khairpur

Bachelor of Business Administration

(BBA Hons) 2008-2013

Major: Finance

Govt. College for Women, Khairpur

High School Certificate in Pre-Engineering

(HSC) 2006-2008

Major: Mathematics, Physics, Chemistry

P.A.F Academy, Karachi

Secondary School Certificate in Science

(SSC) 2004-2006

Major: Biology, Mathematics, Physics, Chemistry

Jubilee Life Insurance, Habib Bank LTD.,

Karachi

Bancasurrance Sales Officer, (27th Oct, 2014 –

23rd Feb, 2015)

Responsibilities: I have done job in Jubilee Life

Insurance as a BSO.

I was selling the future Lifesaving Products of the Jubilee Life Insurance Company with HBL Bank.

I have also taken some trainings from the Jubilee

Life Insurance for to provide the details to HBL

customers and also to the NTBs.

Fulcrum Pvt. LTD, United Bank Ltd, Karachi

Phone Banking Officer, (14th July, 2016 – 30th Sep, 2017) Responsibilities: I have done job in UBL as PBO in Retail Inbound Dept. My job duty was to facilitate customers on the same call or as well as on call back for the customers’ requests if he/she requested for further call of their products activation/deactivation/orders of (Cheque Book, ATM). I was taking the orders of the Home Appliances, Mobiles, Accessories and many other on the Credit Card on the installment basis as per the request of the customers and also making the complaints against Credit Cards extra payment charges & so on.

I was doing the work on Branch Banking Products, Bancasurrance (efu), Net Banking, UBL Digital App, Credit Card Products, Cashline, UBL Drive and on personal Loan as well.

I was worked also as a backup team leader for leading the team. The Citizen Foundation, Khairpur Mir’s

Pre-School Teacher, (10th April, 2012 –

31st Aug, 2012)

Responsibilities: I had done work in the school

as a class teacher of Pre-School.

I have conducted Parents Teaching Meetings.

I have also taken Montessori Teacher Training

during the teaching period.

Premio Travels and Tours Private Ltd., Karachi

Business Development Executive, (1st Jan, 2016 –

31st Mar, 2016)

Responsibilities: I have done work on Basic Ticketing (ABACUS, GDS). I had done work on customize Tourism Packages of UMRAH and Toursims (World Tour), sales of tourism packages.

I had done work on Inbound calls (call backs as well as for taking the follow ups from the customers).

I was manage the Office Accounts, Petty Cash, Customer Invoices, and Salaries of the Employees, generate new ideas for the different Tourism packages, gave trainings to the also new employees. I was also helping or take part for the decision making of the office issues and some other issues of the customers and employees, etc. International Cargo Managements,

Karachi

Import Assistant, (06th April, 2015 –

05th Sep, 2015)

Responsibilities: Creating new Routing Orders for

the LCL and FCL of the import materials.

Approached to the new clients and companies for

new Business Development.

PROJECTS

BANNAH BELI – Organization

Finance Officer, (1st Jan, 2014 – 28th Feb, 2014)

Responsibilities: I have done work in Non-Profit

Organization on: Bank payment vouchers, cheques preparation, Bank receipts vouchers, cash receipts vouchers, cash payment vouchers, purchase vouchers, journal adjustment vouchers, journal vouchers. I filled the all above vouchers and other related documents. I have filled monthly E-filling form of income tax preparation. I have worked on Banks and Customers Reconciliations on regular intervals. To submit online receipts of income tax deductions at source on regular. Timely maintain & update all workings i.e Prepaid, Rental Schedules and others. Maintain and follow up for collection of Income Tax & Sales Tax receipts on regular intervals. Any other work assign by Manager Finance & Assistant Manager Finance. Tax Preparation, Voucher Management, Financial Statement Analysis, General Ledger, Cash book, etc.

Free and Fair Election Network (FAFEN) – Indus Resource Centre (IRC), Khairpur Mir’s Constituency Long Term Observer (CSO) – NA-215, (1st Mar, 2013 – 31st July, 2013) Responsibilities: I was doing work as an Observer CLTO at NA-215, for the observation of General Election 2013 process. Conduct Interviews from the Returning Officers, Assistant Returning Officers, District Election Commissioner, National Level Politicians, Party Unit-Incharge.

Work with STAEP Team Members for the purpose of giving the training to one day or Short Term Observers (STOs) for Election Day Observation Taluka Khairpur, and Kotdiji Areas. Work with International European Union Observers from Election Day to till the announcement of the final results of all the Political Parties Candidates (MNAs).

Observe the process of Paper Nomination if the Candidates, Scrutiny process at the premises of Returning Officer’s Court.

Observe appealing process in Sukkur High Court.

Attend Presiding Officers and Assistant Presiding Officers Training as per the instructions from the FAFEN. I was reporting to the FAFEN all the observed situations of which were going during the all the duty time via Mobile phone, emails, FAFEN’s given App and also maintained the Book File which were given by the FAFEN to the all Observers.

I have monitored One Day STOs also for observed the situations of Election Cells Booths.

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