Baton Rouge Store Manager

CATHLEEN CLEVELAND

***** ********** **., ******,** 70785 225-***-****

ad19qt@r.postjobfree.com

Results focused manager offering many years of experience leading talented teams. Successful at engaging with staff by discussing performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communication.

EXPERIENCE

June 2015-present

Practice Manager Banfield Animal Hospital Baton Rouge, LA

• Oversee the daily operations of multi clinics ensuring staffing levels are appropriate and within the guidelines of the company staffing model.

• Responsible for all aspects of staff employment, interviewing, hiring, coaching, and scheduling. • Gather, analyze, plan and implement new initiatives to increase revenue, improve productivity, and reduce expenses.

• Manage the flow of the practice to ensure compliances, efficiency, and client satisfaction. • Build strong communication with physicians, staff, and clients to facilitate a team environment. • Maintain inventory of medical supplies and equipment by planning work requirements, and ordering supplies within budget.

• Conduct monthly meetings with staff, and physicians regarding updates to health and safety regulations.

• Responsible for all federal, state, and practice regulatory requirements including training and compliance.

• Held employees accountable to company policies, procedures, and service standards. August 2014-June 2015

Store Manager Ann Taylor/Loft Baton Rouge, LA

• Ensuring the company’s values, brand standards, procedures, and processes were fully met. • Executes business strategies and identifying opportunities that drive sales, increase customer satisfaction and expand store traffic.

• Manage successful retail teams by recruiting, training, and empowering the team to exceed expectations.

• Managed and motivated the team through daily meetings, and check ins throughout the day. • Effectively managed inventory control processes to restore back stock, control costs, and maintain salesfloor levels to meet customer needs.

• Established clear expectations and objectives for team members and helped each achieve goals. October 2012-August 2014

Store Manager American Eagle Outfitters Baton Rouge, LA

• Increase store revenue by 18% with multifaceted strategies based on customer service, and cost control.

• Received the first 90%+ Loss Prevention Audit and most improved inventory shrinkage; since store opening 2008.

• Monthly Managers meetings to coach and provide feedback on performance, and to assist in the managers’ development.

• Managed daily workloads by organizing schedules and delegating tasks.

• Direct and delegated merchandising tasks using strategic store positioning and effective planogram design to drive sales and increase product exposure.

• Built strong, resilient teams by identifying and onboarding highly qualified candidates for key positions. EDUCATION

Bachelors of Arts in Management & Minor in Marketing

• Southeastern Louisiana University

SKILLS

Time Management * Adaptability * Organization * Leadership * Problem Solving Communication * Interpersonal * Active Listening * Customer Service * Transferable

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