BELINDA APREKU Cell: 757-***-**** · Email: ad19gx@r.postjobfree.com

An expert medical office assistant focused on customer service, skilled in customer relationship development. Accomplished in providing unsurpassed support to demanding customers. Offering many years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge, and exceeding expectations.

Program Support Representative 09/2022 – 2/2023 Spectra Force Temp Agency (Charlotte, NC)

IQVIA

Inbound and outbound calls to work with pharmacies to process prescription claims. Utilizing Cisco phone systems. Investigates and directs patient inquiries and complaints to appropriate medical staff members and follows up to ensure satisfactory resolution. Explains policies, procedures, and services to patients using medical or administrative knowledge.

Patient Access Specialist 4/2023- present Spectra Force Temp Agency (Charlotte, NC)

ABBVIE 04/2023-present

Review and process Patient Prescription Assistance applications. Investigate patient’s insurance by conducting payer calls, utilizing insurance intel and web tools. Review Financial documents assessing for program eligibility. Contact patients and providers for required or missing information. Apply and adhere to all PHI and HIPPA requirements for Abbvie Patient Prescription Assistance program. Document each patient’s account with approval or denials of assistance.

Patient Service Representative 09/2021 - 01/2022

CVP Surgery Center (Norfolk, VA)

Greeted and checked patients in upon arrival of their scheduled surgery. Verified insurance to assure payment of services. Maintained patient records and created new patient charts. Generated provider’s medical directive orders and followed Covid-19 safety guidelines.

Medical Records Coordinator 10/2015 - 10/2020

Ocean Psychiatric Group (Virginia Beach, VA)

Created patient charts, collected demographic and personal information using Athenahealth EMR. Issued medical records to persons and agencies according to HIPPA laws and regulations. Assisted with audits and investigations. Maintained quality and accurate medical records. Collected patient co-pays, scheduled follow-up appointments, as well as created charts for new patients. Answered phones, took messages for providers, responded to emails, voice mails and incoming correspondence.

Assistant 09/2012 - 09/2015

Shiba Bunch Entertainment (Norfolk, VA)

Answered phones, faxed documents needed for shows. Booked clients for Studio Sessions. Filled and kept entertainers' portfolios up to date. Booked events for entertainers.

Benefits Specialist Customer Care 04/2008 - 11/2011

Amerigroup Corporation (Chesapeake, VA)

Responded to customer questions via telephone regarding insurance benefits and eligibility. Analyzed problems and provided information/solutions. Operated a PC/image station to obtain and extract information, documents, activities and changes in the database. Developed and maintained positive customer relations and coordinated with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researched and analyzed data to address operational challenges and customer service issues.

Skills Organized personality, Critical thinking Excellent writing and communication. Complaint resolution Relationship building technical expertise. Electronic medical records, billing, and coding.

Education GED, Virginia Beach Adult Learning

Contact this candidate