Pierre F. Flood

ad19dz@r.postjobfree.com • 310-***-****

Kingwood, TX 77339

www.linkedin.com/in/pierre-flood-334a005b/

Summary

December 27, 2023

Dear Hiring Manager:

I am excited to submit my candidacy for the Customer Service Representative -$33 (CSR)-(Remote). As a strategic-thinking Director, of Financial Aid with 20+ years of experience in Customer Service in university financial aid offices and Call Centers and management I strive to seamlessly integrate the company’s overall vision and remove obstacles to customer satisfaction.

As the enclosed resume illustrates, I have excelled in Customer Service and leadership positions, and I pride myself on my ability to quickly understand individual customer needs, build consensus and maintain open lines of communication between our company and customers to obtain satisfaction goals. In addition, I consistently lead by example, encouraging maximum potential, performance, and dedication in my team. Throughout my career, I have demonstrated my expertise in customer service and financial aid capabilities and the development of team cohesion blended within satisfied customers, and I look forward to bringing these strengths and more to Brown & Brown.

As a goal-driven professional, my focus is on excelling in fast-paced, highly demanding environments. Through formal training and ongoing coaching, resources, tools, and the knowledge necessary to produce superior results. Additionally, I am adept at understanding complex business landscapes, analyzing challenges, and developing lasting solutions to reduce risk, drive operational excellence, and positively impact the bottom line.

I look forward to meeting with you and learning more about your goals for this position and. Until then, thank you for your consideration.

Sincerely,

Pierre F. Flood

Pierre F. Flood

ad19dz@r.postjobfree.com • 310-***-****

Kingwood, TX 77339

www.linkedin.com/in/pierre-flood-334a005b/

Summary

Director, Financial Aid

Strategic-thinking Director of Financial Aid & Scholarship with 20+ years of experience leading student-centered, service-oriented Financial Aid Offices/ Departments for prominent academic institutions.

Accomplished Financial Aid Executive with extensive experience steering and expanding University’s financial aid programs and initiatives to drive student enrollment. Proven success in strategic planning and effective administration of federal, state, institutional, and private financial aid programs while assuring full compliance with institutional, federal, and state regulations. Well-versed in revamping financial aid policies and procedures and maximizing the efficiency of the financial aid administration process. Extensive knowledge of financial aid packaging and reporting systems, such as EdExpress, Powerfaids, Peoplesoft and Datatel, Direct Loan, Common Origination and Disbursement, Web-Grants, ELM, and Fast Choice, and ScholarNet.

Areas of Expertise

•Exceptional Customer Service

•Financial Aid Office Management

•Administrative Operations Leadership

•Strategic Planning

•College Call Center

•Regulatory Compliance

•Title IV Calculations

•Monthly & Annual Reconciliation of Financial Aid Programs

•Award Notification & Disbursement

•Financial Aid Processing

•Governance Framework

Career Experience

University Park, Lone Star College, Houston, TX Jul 2016 – June 2023

Manager, Financial Aid

Strategic Leader of the Financial Aid Organization/ Department for a well-established academic institution. Direct the strategic planning and execution of financial aid functions and programs while ensuring full compliance with institutional, federal, and state regulations. Develop and revise financial aid and scholarship policies and procedures to assure adherence to federal and state laws, regulations, and college policies.

●Instituted a 100% regulatory and administrative compliance environment by developing and implementing comprehensive policies and procedures, training, and mentoring staff, and implementing efficient processes.

●Established strategic direction and vision of the department to advance critical organizational goals, objectives, and strategic initiatives concerning student enrollment and retention.

●Directed and coordinated a team of 10 members to achieve higher performance and closer collaboration through training and mentoring, promoting professional development, and streamlining workflows.

●Optimized financial aid administration integrating technology information systems, including PeopleSoft software.

●Instrumental Member of multiple executive-level committees, task forces, and groups to advance critical initiatives and inform the strategic decision-making concerning financial aid services and program development.

●Principal Liaison with multiple college departments to streamline communication flow and resolve financial aid issues, promoting a positive student experience.

●Spearheaded and optimized the Satisfactory Academic Progress (SAP), Return of Title IV Funds processes, and Title IV refunds and repayments, including U.S. Department of Education and National Student Loan Data Systems notifications.

●Principal College Spokesperson at off-campus events to lead all outreach initiatives and advance the college’s goals and mission at federal, state, and local conferences and events, such as New Student Outreach, High School Outreach, and financial aid workshops.

Woodbury University, Burbank, CA Oct 2014 – Dec 2015

Financial Aid Consultant

Critical Partner to the Director of Financial Aid to steer and coordinate all financial aid initiatives and programs for a prominent academic institution. Consulted executive leaders on financial aid strategies and programming to meet student enrollment targets and achieve academic excellence.

●Strategic Reviewer of the university’s financial aid initiatives, programs, and regulatory compliance to identify opportunities for improvement and advance current university development goals.

●Strengthened financial aid capabilities by establishing CSS Profile and Net Partner, developing, and implementing new student loan reconciliation procedures, and integrating PowerFAIDS/ PowerCampus.

Southern California Institute of Architecture, Los Angeles, CA Feb 2014 – Aug 2014

Financial Aid Manager

Instrumental Member of the Senior Leadership Team to spearhead and streamline the University’s Financial Aid Office operations. Headed and expanded university-wide financial aid programs and initiatives to further critical organizational goals and mission. Defined and integrated effective awarding policies and procedures to maximize the utilization of federal, state, and university resources. Managed and mentored the financial aid team of …. members to improve performance.

●Instituted a high-performance Financial Aid Administration process by leading the integration of PowerFAIDS, a financial aid processing system, resulting in higher personnel performance in the University’s Financial Aid Office.

●Revamped multiple financial aid and scholarship policies and procedures to assure 100% regulatory compliance.

●Principal Strategist for accessing multiple financial aid programs by securing several federal, state, and local regulatory certifications.

●Expertly executed and coordinated G5 refunds and drawdowns, Return of Title 4 (R2T4) calculations, and monthly and annual reconciliation of all loan programs.

●Effective Relationship Builder with multiple campus offices and committees to streamline financial aid programming and strategies while ensuring regulatory compliance with all relevant federal and state requirements.

Charles Drew University of Medicine and Science, Los Angeles, CA Oct 2008 – Jan 2014

Director of Financial Aid & Scholarships

Strategic Executive Leader of the University’s Financial Aid Office to direct and execute all administrative operations while assuring complete regulatory compliance. Headed the end-to-end financial aid delivery process for all programs and initiatives. Developed and implemented financial aid strategies and plans to expand student enrollment.

●Maximized utilization of federal, state, and university resources by designing and implementing comprehensive financial aid policies and procedures.

●Established a robust financial aid framework with efficient controls and optimized policies, procedures, and processes conducive to promoting a positive student educational experience.

●Optimized financial aid administration process by implementing the PowerFAIDS financial aid processing system.

●Strategic Access Enablement Leader for multiple financial aid programs by securing federal, state, and local regulatory certifications.

●Select Financial Aid Award Manager for new and continuing student scholarships, award notification and disbursement, and financial aid award revision.

●Key Partner to the Vice President of Development to establish an efficient awarding process of donor scholarships to selected students.

●Efficiently executed Return of Title 4 (R2T4) calculations, FISAP reporting, and A-133 auditing for a large academic institution.

●Principal Collaborator with the Director of Institutional Research for report preparation and delivery, such as IPEDS and U.S. News and World Report.

●Strategic Adviser to students and parents on program cost, financial aid eligibility, and financing options by leveraging expertise in all financial aid programs.

Additional Experience

Director of Financial Aid, Phillips Graduate Institute, Chatsworth, CA

Senior Financial Aid Advisor, Pacific Oaks College, Pasadena, CA

Client Services Manager, EdFUND, Long Beach, CA

Assistant Director of Financial Aid, Woodbury University, Burbank, CA

Financial Aid Officer, Pacific Coast College, Westlake, CA

Education

Bachelor of Science in Business Administration, Concentration in Marketing, Woodbury University, Burbank, CA

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