SKILLS & COMPETENCIES

Great Work Ethic: Embodies a positive attitude with great knowledge of leadership, especially when assisting customers with no supervision. Has the ability to be a collaborative part of a team environment.

Excellent Customer Service: Talent for identifying customer needs and presenting appropriate company product and service offerings. Proficient in assuring customer service satisfaction. Demonstrated ability in gaining customer trust and providing exceptional follow-up, leading to increased repeat and referral business. Very persistent on identifying and dissecting any customer service analysis such as solutions and interactions.

Business & Office Skills: Proficient in MS products, including Word, Excel, PowerPoint and Outlook. Proficient in using Print Shop Machines as well.

Dependability & Time Management Skills: Highly motivated to perform any job task that needs to be done on time and effectively.

Organized professional: Experience in organizing merchandise. Has excellent maintenance skills in keeping work spaces at the highest requirements.

PROFESSIONAL EXPERIENCE

Sodexo – Washington, DC March 2019 – September 2019

Cashier (Temp)

Courteous and attentive to customers while scanning and counting items and collect payments.

Ability to stand, walk, lift heavy items, and work with other team members in a fast-paced environment to provide excellent service.

Responded to complaints, process refunds or exchanges of items, and maintained a clean workspace.

Macy’s – McLean, VA May 2016 – August 2017

Store Manager (FT)

Completes store operational requirements by scheduling and assigning employees; following up on work results.

Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

Secures merchandise by implementing security systems and measures.

Starbucks – Washington, DC September 2015 – June 2016

Barista/Cashier (FT)

Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.

Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests

Generates revenues by attracting new customers, defining new and expanded services and products.

Unique Gift Shop – Washington, DC March 2014 – December 2015

Cashier (FT)

Maintained an awareness of all promotions and advertisements.

Accurately and efficiently rang on registers and accurately maintained all cash and media at the registers.

Ensured that each customer received outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

EDUCATION & CREDENTIALS

Luke C. Moore High School, Washington, DC 2006 – 2010

Graduated and earned HS Diploma

REFERENCES

WILL BE FURNISHED UPON REQUEST

Highly personable Customer Service, Administrative and Hospitality Professional with experience within the retail, restaurant and office industry.

My’Nisha Dorsey

Washington, DC 301-***-**** ad18sv@r.postjobfree.com

Contact this candidate