Customer Service Entry Level

ELSA VARELA

*** ******** ** *** ***

Brownsville, TX 78520

Phone 956-***-**** ad18q7@r.postjobfree.com

OBJECTIVE

Professional and responsible individual seeking entry level position in marketing, advertising or logistics/planning in which my developed organizational, project management, and public relations skills can be used.

Experienced in customer service

Exceptional time management and team collaboration skills

Highly ethical, professional, and entrepreneurial

EDUCATION

UNIVERSIDAD TECMILENIO, CAMPUS MATAMOROS

Bachelor in Marketing. GPA [ 2.81 /4.00]

Matamoros, MX

2006-2009

Accredited in the United States by the Southern Association of Colleges and Schools (SACS)

Extracurricular activities

Member of the student board.

Planned and organized three fundraising events; raised about $200 dollars per event to support organizational programs.

THE UNIVERSITY OF TEXAS AT BROWNSVILLE AND TEXAS SOUTHMOST COLLEGE

Completed one year of college level introductory classes

Brownsville, TX

2003-2004

COLEGIO DON BOSCO

Primary and secondary education

Matamoros, MX

1991-2003

Advertised campus wide events using flyers, posters and e-mail. Events included annual fashion show, annual carnival, and other fundraising events for the Filemón Garza Institute and for Casa Hogar.

EXPERIENCE

TaskUs

Teammate San Antonio,TX

2020-2022

Respond to customer inquiries

Troubleshooting tech problems

Handle customer complaints

Resolve billing issues

ACI Last Mile

District contract manager San Antonio,TX

2019-2020

Create and maintain relationships with suppliers and customers

Monitor contracts and moving forward with close-out, extension or renewal of contracts

Problem-solving contract-related issues

Verify deliveries in geographic areas.

ALBEA COSMETICS AMERICA INC / ROSER & J. COWEN LOGISTICS

Data Entry Clerk/Customer Service Assistant

Brownsville,TX

2013-2015

Complete pre-sale activities of price verification, stock availability, and basic technical information in a prompt and courteous manner.

Complete sales activities including entering and expediting orders in a prompt and courteous manner.

Comply with all department service metrics including but not limited to phone response and order accuracy.

Monitor production schedules and expedites delivery per customer requests.

ASESORIA TECNICA INTERNACIONAL

Administrative assistant

Matamoros, MX

2008-2009

Provided clerical support by managing incoming phone calls and scheduling appointments

Effectively communicated (verbal, written, interpersonal) with people of diverse backgrounds

THE WALT DISNEY COMPANY, OLD KEY WEST RESORT

Sales associate at Conch Flats General Store

Lake Buena Vista, FL

2004

Supported areas such as customer service, sales and inventory

Administrative duties included: running errands, answering phone/messages and maintaining an organized work environment

ADDITIONAL INFORMATION

Skills: Proficient in Microsoft Excel, Word, Power Point, Adobe Reader, Internet Explorer

Languages: Native speaker of Spanish and proficient in English

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