Christi Collins
Customer Service
Dallas, TX ****8
ad18be@r.postjobfree.com
Committed and motivated with exceptional customer service and decision-making skills. Strong work ethic, quality focused with a professional demeanor and great initiative. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Sutherland Global - Palestine, TX
February 2022 to May 2023
WFH by Providing genuine customer service to members through LendingClub Bank. Assisting members with the online application process when obtaining a loan. Assisting members by processing payments for current and past due amounts. Finding solutions in the event a customer is unable to make a payment. Thoroughly documenting each call and providing accurate notations for each member when call is completed.
CCHT Travel Technician
HealthCare Support Staffing - Longview, TX
September 2021 to February 2022
Travel for Dialysis Clinics on contract 13 weeks at a time performing dialysis and adequate patient care. Patient Care Technician - CCHT
DAVITA DIALYSIS KIDNEY CARE - Longview, TX
December 2017 to September 2021
Provide service excellence to patients dealing with kidney failure. Have achieved the "We Care" award and "Patient Choice" award and have become the leading preceptor (trainer) of new employees for the past two years and ongoing. Also have been selected by the FA to be the clinics Vascular Access Manger (VAM) and overseer of newly maturing fistulas and grafts. Have accomplished all Core Values as an employee with include accountability, integrity, fun, service excellence, team work, continuous improvement and fulfillment.
Administrative Assistant/Receptionist
SWS Inc - Carrollton, TX
February 2017 to August 2017
Preformed data entry, developed spreadsheets, faxing reports, scanning and copying documents for inter-departmental use, filed customer records/invoices and billed accordingly. A/R, A/P. Light bookkeeping. Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Wire Tech 3
AAON Coil Products - Longview, TX
May 2014 to February 2017
air handler of HVAC units. Wired accurately and according to diagram. Build and brazing of units according to blueprint. Knowledge of AccuTerm software. Logging in and out of work orders in a timely manner. Assisting and training new employees.
Administrative Assistant/Receptionist
TANGLEZ - Henderson, TX
February 2012 to May 2014
Front desk reception within a high-volume environment, scheduled and confirmed appointments, handled customers effectively with excellent customer service by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency, answered multi-phone lines and transferred calls to correct recipients. Education
Undergraduate in Business Administration
Kilgore College - Kilgore, TX
2016 to Present
Diploma in Basics
West Rusk High School - New London, TX
1996 to 1999
Skills
• CUSTOMER SERVICE (6 years)
• RECEPTIONIST (2 years)
• 45 WPM (Less than 1 year)
• RETAIL SALES (2 years)
• Dialysis Experience (4 years)
• Medical Terminology (4 years)
• Patient Care (4 years)
• Multi-line Phone Systems (2 years)
• Phone Etiquette (3 years)
• Phlebotomy (4 years)
• Vital Signs (4 years)
• Laboratory Experience (4 years)
• Caregiving (3 years)
• Critical Care Experience (4 years)
• Medical Records
Certifications and Licenses
Microsoft Office Specialist
Present
Word, PowerPoint, Excel, and Access
CCHT
April 2019 to April 2022
Certification demontrates an acheived predetermined level of knowledge, skills, and abilities as a Certified Hemodialysis Patient Care Technician valid for three years which promotes the recognition of certified caregivers to the public and health care community and a resource pool of qualified individuals in the renal community.
CPR Certification
Additional Information
Skills & Abilities
Professional phone etiquette, detailed organization skills, multi-tasker, self-motivated starter, and excellent customer service
Microsoft Certified Application Specialist
• Word
• Excel
• PowerPoint
• Access
• 45 WPM
Christi Collins
109 E. Angelina St
Palestine, TX 75801
T: 903-***-****
E: ad18be@r.postjobfree.com