Priyanka Singh

Lead Software Engineer

Contact

Chesterfield

MO, 63017

314-***-****

ad185v@r.postjobfree.com

Summary

Quality Analyst with success in reviewing features and assessing functionality to identify common and complex software problems. Special experience in MarTech software products illustrated throughout career accomplishments. Collaborates with cross-functional team members to enhance software package quality. Well-versed in Agile frameworks and leading daily scrum meetings. Excellent communication, planning, and prioritization skills. Education

Masters in Computer

Application

CCS University, Meerut

India

ISTQB Certified

Certified Ethical hacker

Skills

Postman, SOAP UI

Selenium Webdriver

REST/SOAP API

Defect Monitoring

Documentation skills

Oracle/MS SQL Server/

DB2/Mariadb

TestNG

Bugzilla, JIRA, TeamTrack

JAVA, and JAVA streams

Client requirements

Scrum methodologies

Agile practitioner

Experience

Nov 2017 – Oct 2023

Lead Software engineer • HCL Technologies

Roles and Responsibilities:

• Software Testing

o Developed and designed test cases/test scripts to maximize the success of manual and automated

software testing with consistent, thorough approaches. o Directed teams completing regression tests to support successful product development stages.

o Worked closely with different departments to develop innovative solutions to functionality issues.

o Used open-source tools to develop automation

scripts.

o Reviewed requirements, specifications, and technical design documents to provide timely and meaningful

feedback.

o Documented integration issues and vulnerabilities and outlined improvement recommendations.

o Communicated risks associated with test execution and took mitigating action when necessary.

o Designed testing scenarios for Functional testing, System Testing, Integration testing, Installer

testing, and User Acceptance testing.

o Coordinated regression test automation activities across supported applications.

• Product/Business Analyst:

o Defined and implemented customer change requests to enhance product functionality.

o Mapped business needs to technical needs.

• Customer Success: As Level 3 Product Support, I work on o Customer implementations.

o Product upgrades.

o Analyzing customer issues, and providing solutions on- premises and on the cloud.

o Prioritize and assign the team’s workload/ticket queue o Directed teams to meet SLAs

• Product Release:

o Responsible for product life cycle from ideation to launch, ensuring products met customer needs and quality

standards.

• Product Demo: Delivered various Customer Success activities o Early Access Program.

o Customer Enablement sessions.

o Product Upgrade support.

• Team Management: Managed small team in terms of: o Workload management.

o Career planning.

o Coaching, and mentoring.

• Product Security: Responsible for the Product Security Incident Response Team (PSIRT) handling product vulnerabilities in time- bound SLAs.

Key Achievements:

• Delivered releases with 80% reduced customer defects.

• Improved throughput of the release of hotfixes by 20%.

• 5% of reported defects converted into product enhancements.

• Received consecutively for 3 years “Star of the galaxy award.”

• Received “Customer First Attitude and Team Player 2023” award.

October 2010 – October 2017

Senior staff software engineer • IBM India Pvt Ltd Roles and Responsibilities:

• Established the Product Testing Practice across the scrum team and delivered multiple successful releases.

• Delivered various Customer Success activities e.g.: Early Access Program, Customer Enablement sessions, Product Upgrade support.

• Successfully migrated defect management from Excel to defect management tool RQM.

• As Technical Lead, studied and analyzed requirement specifications.

• Installed and Deployed enterprise-level product builds on AIX, Solaris, and RHEL platforms using different combinations of application servers WebSphere, WebLogic, and databases like Oracle, DB2, and SqlServer

• Received appreciation from higher management for implementing different QA processes.

• Worked with the learning and development team to conceptualize and create a product certification course.

December 2004 – October 2010

Module Lead • Persistent Systems Ltd

Roles and Responsibilities:

• My predominant role was Software Test Lead

• Managed test plans and test cases ensuring full coverage.

• Ensuring day-to-day quality on projects with different kinds of testing including performance testing and accessibility testing.

• Day-to-day reporting the on-site team and client managers with the day-to-day tasks’ status.

• Worked on performance tool JMeter and on JAWS tool for accessibility testing. July 2002 - December 2002

Intern -Trainee Instructor • STG India

Project Title: Inventory and Account package for small and medium enterprise The software was developed for keeping track of Inventory and Accounts. Tools used were visual basic and MS Access.

Jan 2002 – June 2002

Academic project • National Hydroelectric Power Corporation Project Title: HMS (Hospital Management System)

This product was specifically developed for NHPC Hospitals. The software is windows based integrated, with multi-user online transaction processing capabilities. Tools used were D2K, SQL, Oracle 8.0

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