Customer Service Representative
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ad17u0@r.postjobfree.com of main content
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Patricia Thomas
Patricia Thomas
Summary of Qualifications+1 740 919 ad17u0@r.postjobfree.com, OH 43068
Authorized to work in the US for any employer
Summary
• Highly responsible, reliable and dependable.
Highly responsible, reliable and dependable.
Work experience
Customer Service Representative
Customer Service Representative
JC Penney Distributing Center - Columbus, OHAugust 2011 to Present
Responsible for incoming and outbound calls assisting customers with status of orders placed at a local JCPenney store or on JCP.com. Also assist customers in placing and tracking orders via UPS, USPS or store pick up as a Tier 1 Level Customer Service Rep.
In November, 2019 I was promoted to a Tier 2 Level Customer care Representative in Furniture.. I am responsible for incoming and outbound calls assisting customers with placing furniture orders, tracking truck deliveries and coordinating returns.
Scheduler
Scheduler
Ryder Last Mile - New Albany, OHMay 2021 to April 2023
Scheduled deliveries of furniture and various merchandise to customer's homes using a Reversation application created by the Routing Department in each geographical location.
Help Desk Technician
Help Desk Technician
John Morrell & Company - Cincinnati, OHSeptember 1998 to June 2009
Create profiles for new users with access to security and network accounts required to perform the assigned job duties.
Perform password resets and modify user profiles.
Configure desktop shortcuts for easy access to various applications.
Assign work orders to the correct network technician or application programmer if any technical problems could not be resolved by the Help Desk.
Sr. Computer Operator
Sr. Computer Operator
Chiquita Brands International - Cincinnati, OHJuly 1994 to September 1995
Monitor and manage LAN/WAN environments.
Perform dial backup testing on remote locations as scheduled.
Perform IPL's and create backups on the Mainframe systems.
Thoroughly document all issues using a Problem Management System. Follow up on all problems to ensure resolutions.
Work with vendors to coordinate repairs and service to the Mainframe and AS/400 Systems.
Education
None
None
Add field of studyAdd schoolAdd locationAdd dates
Business Education Certificate in Business Education
Business Education Certificate in Business Education
Charleston School of Commerce - Charleston, WVAdd dates
High school or equivalent in Business Education
High school or equivalent in Business Education
Kimball Jr/Sr High School - Kimball, WVAdd dates
Skills
CSR
CSR
Call Center
Call Center
Customer Service
Customer Service
Customer Care
Customer Care
Customer Support
Customer Support
Do you want to add any of these skills?
LAN
Help Desk
WAN
TCP/IP
Computer Networking
VPN
Certifications and licenses
Your certifications and licenses will appear here
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