Customer Service Clinical Supervisor
Resume:
Victoria Matthews
Morristown, TN *****
ad17t4@r.postjobfree.com
Work Experience
Customer Service Professional
Comcast - Knoxville, TN
August 2017 to Present
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Contribute to team by accomplishing related results as needed. Assists Team by taking escalated call types on a regular basis. Resolve customer complaints via phone as well as SMS chat. MI60
Sykes - Morristown, TN
September 2014 to August 2017
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Contribute to team by accomplishing related results as needed. In 2015 I began taking escalations and moved to a MI60 position ( manager in 60s) working escalations outside of my own building in a chat environment.
Clinical Supervisor
Southfield Family Dental Center - Southfield, MI
August 1996 to October 2008
Clinical Manager Southfield Family Dentistry
Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
Contacted Patients with outstanding balances to set up payment arrangements. Regularly planned and coordinated public dental health programs. Routinely completed insurance concerns/treatment plans. Expertly managed difficult or emotional patient situations and responded promptly to patient needs. Managed invoices and transaction receipts.
Successfully managed the activities of 70 team members. Created training manuals targeted at resolving even the most diicult patient issues. Developed, implemented and monitored programs to maximize patient satisfaction. Interviewed, hired and trained new quality dental representatives. Owned team productivity and production goals
Skills
• * Develops positive workplace relationships. *Organization *Reletionship building and developing common ground with customers. *VolunteeringRed Cross
• Live chat
• Team management
• Typing
• Order entry
• Customer relationship management
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