Customer Service M A
Resume:
MARK SANDOVAL
TULARE, CA *3274
707-***-**** - ad17ro@r.postjobfree.com
PROFESSIONAL EXPERIENCE
TRANSPORTATION SERVICES, Napa Valley, CA and Coeur d’Alene, ID
Owner
●Uber, Lyft and Private Transportation
●Drive customers to their destinations
●Maintain a private client list and schedule rides accordingly
●Maintained a high customer rating of 4.98, using multiple rider applications
SANDMAN MUSIC MANAGEMENT, Benicia, CA
2008 - 2015
Owner - Closed Business
●Confer with clients to develop strategies for their careers, and to explain actions taken on their behalf
●Schedule promotional or performance engagements for clients
●Obtain information about and/or inspect performance facilities, equipment, and accommodations to ensure that they meet specifications
●Advise clients on financial and legal matters such as investments and taxes
●Prepare periodic accounting statements for clients
●Arrange meetings concerning issues involving their clients
●Conduct auditions or interviews in order to evaluate potential clients
●Manage business and financial affairs for clients, such as arranging travel and lodging, selling tickets, and directing marketing and advertising activities
●Negotiate with managers, promoters, union officials, and other persons regarding clients' contractual rights and obligations
●Schedule promotional or performance engagements for clients
LEHMERS BODY SHOP, Concord, CA
2001 - 2004
Collision Manager - Closed Body Shop
●Manage staff, preparing work schedules and assigning specific duties
●Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
●Oversee service writers, estimates, customer contact, updates, and completions for retention of customers
●Oversee Jobs and repair techs that repairs are made in quality manner
●Continue to monitor all staff to maintain high level of customer service
●Maintain high level of cleanliness in shop, customer reception area and restrooms
●Continue level of education, updates, service bulletins to all employees
●Maintain Company vision and Customer service for all employees
●Work to keep standards of repairs at a quality level with techs, and insurance companies
●Work with Insurance companies and develop direct repair programs to grow the company business
AUTOXCELLENCE, San Ramon, CA
1996 - 2001
Collision Manager - Bought by M2, Collision Closed
●Create strategy for growth of new business
●Develop education programs for new technicians and set high quality levels of repair
●Set standard of repair process Estimates, greeting customers, and education to customer of repair process
●Retention of sales and monitor of estimators to update customers to meet delivery dates
●Work with entire staff on morning meetings and updates on parts, repairs, job flow, work delegation to techs and updates to customers
●Work with owner to maintain high customer service and maintain level of growth. Responsible to grow company from $30k per month to over $750k per month
BERNAL AUTO BODY, Pacheco, CA
1988 - 1996
General Manager
●Ran the Paint department as Head Painter for several years
●Advancement to Estimator
●Assumed the General Manager Position when position opened
●Became I-Car Administrator at El Sobrante College
EDUCATION
Solano Community College, CA
Part time education while working
●I-Car Gold Certified
●Masters Collision Graduate
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