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Support Specialist Customer

Location:
O'Fallon, MO
Salary:
60k-75k
Posted:
December 25, 2023

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Resume:

Page * of *

Mounika Ragupathy

eMail: ad17n9@r.postjobfree.com LinkedIn Cell Phone: +1-636-***-**** Objectives:

Accomplished and dependable professional with a demonstrated ability to expertly manage diverse priorities while consistently upholding a positive outlook. Committed to propelling the company's success by embracing additional responsibilities and consistently exceeding goals. Eager to leverage my skills and experience to deliver a substantial impact as a full-time team member and contribute to the ongoing success and growth of the company.

Education:

• M.S. in Computer Science - Saint Louis University, Missouri Jan 2022 – Dec 2023 - GPA: 3.68/4

• B.E. in Electronics and Communication- Anna University, India Jun 2016 -Sep 2020 - GPA: 7.4/10 Certifications:

• Azure DevOps Engineer Expert (AZ-400) Certification: Introduction to DevOps and Microsoft Development Platforms.

• Introduction to Data Science Certification from Cisco.

• SQL for Data Analysis Certification.

Skills:

Front-End: HTML • CSS • JavaScript • TypeScript • JavaScript Libraries • JSON Back-End: Python • Django •Java • C++ • C • OOP • SQL. • AWS • Cloud Computing Familiar Tools: Visual Studio • VS Code • Gradio • Hugging face • GitHub • Git • IntelliJ Concepts: Software models • Web • Cloud • MS-Azure • Machine Learning • DevOps • Shell • Database • Agile Methodology

Work Experience:

Intern - Partners in Sustainable Development Int’l, Remote, MO September 2023 - Present

• Led the conceptualization and development of a React Native app, prioritizing a poverty-centric approach. Ensured an intuitive, user-friendly interface using programming languages such as JavaScript and TypeScript.

• Collaborated extensively to seamlessly integrate poverty alleviation services. Leveraged JavaScript and TypeScript to facilitate emergency aid, income generation, healthcare, and education services.

• Implemented robust data monitoring and reporting functionalities. Leveraged JavaScript and TypeScript to meticulously track beneficiaries for measuring performance outcomes towards poverty reduction goals.

• Conducted comprehensive user training programs, guiding effective app utilization while emphasizing JavaScript and TypeScript's role in poverty reduction understanding. Software/Environments: React Native, Android Studio, GitHub, Java, JavaScript, TypeScript Graduate Teaching Assistant & Grader - Saint Louis University, MO August 2023 - Present

• Lab Assignment Grading: Assessed and provided constructive feedback on students' Linux- based lab work, ensuring adherence to coding standards.

• Linux Environment Support: Aided students in Linux environment setup, debugging, and software configuration to enhance their learning.

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• Lab Session Facilitation: Led hands-on lab sessions, clarifying concepts in parallel programming paradigms and distributed computing.

• Communication and Office Hours: Maintained open communication channels, held office hours, and addressed student inquiries promptly.

• Collaboration with Instructors: Collaborated with instructors to align grading criteria and develop lab assignments emphasizing course objectives.

Software/Environments: Linux, Aries, Shell script, Python, C++, Git, GitHub Enrolment Team Assistant – INTO Saint Louis University, MO May 2022 – Present

• Manage student and agent accounts on Salesforce, overseeing enrolment progress and handling tuition payments.

• Communicate via Salesforce, assisting prospective students and agents with program details and application processes.

• Collaborate with departments, addressing student inquiries promptly for admissions, financial aid, and academic needs.

• Maintain accurate, accessible Salesforce records, analyze data for enrolment trends, and provide platform training for team efficiency.

• Provide training and support to colleagues on Salesforce best practices and ensure that all team members are utilizing the platform to their fullest potential. Software/Environments: CRM/Salesforce (Slate, College Net), Google Excel. Help Desk professional - INTO Saint Louis University, MO May 2022- December 2022

• Front-line support for students, addressing inquiries on orientation, student services, and tech support via phone and email.

• Contributed to event planning, managing logistics, attendee lists, and ensuring seamless event execution.

• Aided new student orientation by providing guidance, tech support, and fostering a welcoming academic environment.

• Supported international students through orientation, offering technical guidance, resource connections, and organizing successful seminars and workshops. Projects:

Hand Gesture Recognition Course Project - Saint Louis University, MO Feb 2023 - Mar 2023

• Developed a deep neural network using LSTM and CNN layers for gesture recognition, trained on a dataset containing body movements, face expressions, and finger data.

• Implemented real-time sign language detection using OpenCV library on a webcam, gaining practical experience in deep learning algorithms, MediaPipe Holistic, and image processing. Software/Environments: HTML, CSS, JavaScript, OpenCV library, ReactJS, Visual Studio Software Development Course Project - Saint Louis University, MO Mar 2022- Apr 2022

• Collaborated in a team project for Principles of Software Development Course to develop.

• Evernote Version 2's database & frontend pages, using HTML, Python, Django, CSS, & API Server.

• Led the design of the user interface and contributed to the development of the API Server, resulting in a user-friendly interface and smooth application functioning, and received positive feedback from the course instructor and team members.

• Gained practical experience in software development principles and using various technologies for developing applications.

Software/Environments: HTML, Python, Django, CSS, API, GitHub, VS code & Agile Methodology. Page 3 of 3

Volunteer Activities:

• Coordinated scheduled lectures and other activities between students and faculty advisors as a student representative of ECE, 2016 to 2020 and organized a final year symposium (Channel T20) as a co-secretary of Electronic and Communication Engineering (ECE), January 2020.

• Voluntarily taught mathematics to a few high school students, 2020-2021.



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