Salace Veney

Washington, DC *****

ad17b0@r.postjobfree.com

+1-202-***-****

Enthusiastic professional with proven experience in providing outstanding customer service and customer care across a range of industries. With over 2 years in Childcare Education and 5 years of customer service and support. As well as over 6 years in makeup application and artistry. Committed to the wellness and support to every individual.

Work Experience

Retail Cosmetics Sales Counter Manager

Macy's

April 2023 to Present

• Providing immaculate Customer Service while building customer relationships and trust

• Analyzing cosmetics performance and strategize how to exceed daily, weekly, and monthly goals

• Supervise & Manage employees

• Manage inventory

• Maintain & Uphold product knowledge

• Assist and motivate employees in giving excellent customer service & build sales

• Train New Hires

• Providing cleanliness in work space

• Enroll customers in Macy’s Credit & Rewards Program

• Place orders and pre-sale merchandise

• Oversee success and operations of fragrance counter

• Partnerships with brand such as Lancôme, Estée Lauder, Clinique, Kiehls, Clarins, Origins, Caudalie, Perricone MD, Bobbi Brown & Mac Cosmetics

• Perform Makeup Services/Application for customers

• Assist and find solutions to problems customers and or employees

• Being a Product educator and beauty enthusiast

• Promote team engagement and recognition

Beauty Sales Consultant, Supervisor

Cvs

April 2021 to March 2023

• Manage Sales in Cosmetics, Facial Care, Oral Care and Hair Care

• Exceed excellent Customer Service

• Partnered with L’Oréal skincare brands such as L’Oréal, La Roche Posay, CeraVe, Olay, Roc, Clear and Clear, and Plexaderm

• Partnered with cosmetic brand such as NYX, Maybelline, L’Oréal, Wet n Wild, Neutrogena, Physicians Formula, Essie, Sally Hanson and Covergirl

• Maintain clean and organized work environment

• Maintain and uphold product knowledge

• Build customers loyalty and trust within customers and clients

• provide highly detailed and personalized service to each unique individual needs

• Manage beauty events and flowing sales

• Monthly meetings with vendors and event brainstorming and execution

• Processed damage items

• Cycle Counts

• Enroll customers in Beauty Program & Carepass

Tutor/Instructor

Reach INC, Drew Elementary School

September 2018 to March 2021

• Tutoring Elementary School Students ranging from k-5th grade on weekly base

• Create lessons and curriculum to improve literature and comprehension skills

• Strengthening children communication & engagement in the classroom

• one on one & small group facilitation to promote independent learning as well as constructive academic learning and behavior

• Supervise/Monitoring kids safety while in the school building

• Attend training and monthly meetings

Customer Service Associate

Walgreens

November 2019 to August 2020

• Demonstrate Excellence customer service

• Stocking merchandise and inventory

• Worked as a Cashier

• Worked as a Customer Service Associate

• Implementing and Maintaining a clean and sanitary environment for customers and employees

• Exemplifying outstanding leadership

• Meeting customer’s expectations and needs

• Working in Beauty Department/Beauty Consultant

• Obtain product knowledge on & Partnership with skincare brands such as Vichy, Laroche-posay, Avenè, Bioderma, and No7

Education

High school diploma

Howard Dilworth Woodson Senior High School

National Honor Society in Education

Washington, DC

Skills

• Tutoring (3 years)

• Subject Knowledge (2 years)

• Retail Management (3 years)

• Sales Management (3 years)

• Problem Solving

• Leadership

• Digital design

• Cosmetology

• Customer support (4 years)

• Communication skills

• Working with people with disabilities

• Public school (2 years)

• Adobe Photoshop (3 years)

• Time management

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