Lisa DuFore

Phone: 734-***-**** cell

Email: ad168t@r.postjobfree.com

Summary of Qualifications:

Motivated dynamic professional with a proven record of building relationships, managing projects from concept to completion with success. Demonstrates exceptional communication and problem solving skills with the ability to make the necessary changes needed to benefit the organizations goals.

PROFESSIONAL EXPERIENCE

Ground Effects LLC, Wayne, MI August 2019-Current

Office Administrator

Work with the Materials Manager to ensure inventory levels are maintained for all plant supplies needed to prep trucks for jobs. Add any new items requested to Inventory Program as needed.

Work with the Materials Manager to ensure all inventory levels are maintained on chemicals needed for process for truck liners. Add any new items requested to Inventory Program as needed.

Maintain inventory for office and janitorial supplies as well as maintain janitorial services for facility.

Process new purchase orders as needed, close out purchase orders accordingly as items arrive.

Work with suppliers to ensure orders arrive on time.

Keep monthly updates on company Marlin Board (TV) in breakroom and on glass enclosure boards for H.R.

File daily audits from required departments as well as daily VIN Tracker reports.

Set up Corporate meetings/breakfast/lunches as required.

Coordinate holiday celebrations for facility.

Assist H.R. Manager with hiring job fairs.

Archway Marketing Services, Romulus, MI March 2015-July 2019

Purchasing Coordinator – Heineken USA

Work directly with Program Manager on Tecate and Emerging Brands for programs.

Created the Truck Decal process flow.

Process truck decal orders as they are requested.

Manage all Regional Offer Programs.

Create and manage Offer SKUs.

Monitor daily inventory for the Heineken’s Online Store.

Re-quote/negotiate pricing for all elements in Online Store when re-ordering needs to happen.

Negotiated savings for Online Store and Offer Programs.

Set re-order points for all online stock.

Manage Regional and National order window trackers to ensure all purchase orders and art work are sent out on time.

Coordinated inbound transportation quotes and execution.

Track inbound shipments into Archway and Drop Ship shipments for Regional and National programs to ensure timely delivery.

Export all Drop Ship files to vendors for delivery of goods.

Close out all fulfilled purchase orders throughout the year to ensure Heineken’s Year End Process runs smooth.

Complete Heineken’s Year End Process checklist that is applicable to the Sourcing Department.

Harvest and maintain vendor relationships.

Assist in order entry when needed.

Attend product knowledge meetings.

Archway Marketing Services, Romulus MI August 2013 – March 2015

Customer Service Representative – Heineken USA

Communicated with customers via emails and phone regarding questions about orders.

Responded to distributors and HUSA employees’ order issues promptly.

Coordinated with internal departments to find solutions and resolve order and shipping dilemmas.

Uploaded shipping confirmations to close out customer orders for billing.

Notified customers whose orders had items that were on backorder.

Communicated with vendors who had open Shipping Confirmation status on items that were delivered but still open in the Taproom software system.

Processed customer order returns.

Uploading daily FedEx tracking and LTL tracking into system to be loaded onto customer orders to confirm delivery.

Completed special one off projects that needed to be completed for various department within the HUSA Team at Archway.

Archway Marketing Services, Romulus MI May 2012-August 2013

Customer Service Representative – Taco Bell

Communicated with customers via emails and over the phone for order placement into Gem.

Placed orders for new quarterly promotions for all Franchise and Corporate stores.

Interacted with Franchise and Corporate store Managers with any questions or concerns about their orders.

Studied the layouts of certain stores to better assist the callers with their needs with both new builds and re-models.

Implemented the Low Watermark System for the inventory items that were on a reorder cycle to ensure no stock outages.

Processed training packet returns to ensure they went back out to the correct address.

Archway Marketing Services, Romulus MI October 2011-May 2012

Customer Service Representative – Proctor & Gamble

Helped onboard P & G to Archway.

Processed customer complaints regarding money back guarantees.

Processed customer inquiries regarding missing refund prepaid cards.

Processed customer questions regarding current promotions on products.

Assisted the team lead in formalizing the training materials for each new promotion as they came in, and also led the training classes.

Technical Skills: Microsoft Word, Excel, PowerPoint, GEM, FedEx Ship Manager, Taproom software system

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