Angela Phillips

Supervisor, Accessioning Floor Investigator Support Services ad168e@r.postjobfree.com www.labconnect.com PROFESSIONAL EXPERIENCE

LABCONNECT, Johnson City, TN

Supervisor, Accessioning Floor 08-2021 to present

Perform supervision of the staff performing breakdown, receipt and registration, and shipment preparation

Coordinate work schedules of the accessioning floor staff

Work cooperatively with the Temporary Storage Supervisor to ensure success for both teams

Ensure the efficient and timely processing of samples to allow for on-time delivery to partner laboratories

Promote a culture of excellence among the team

Serve as primary escalation point for issues pertaining to the accessioning floor

Identify opportunities for process improvement and work with management to implement

Training

Attend internal kick-off meetings and trainings and provide training to the ISS team

Be proficient in the tasks for the accessioning floor

Problem resolution

Nonconformance Reporting

Assist with Standard Operating Procedure development and revision

Other duties as designated

Accessioning Floor Duties:

Complete breakdown process

Sample receipt

Complete accessioning/registration

Query initiation

Prepare samples for laboratories (labeling)

Ship outbound UPS/FedEx/DHL/Marken, Etc.

Prepare samples for courier pick-up

Prepare samples for onsite sample processing

Generate manifests

Temporarily store samples for onsite storage

Sample quarantine management pending issue resolution

Requisition QC

Accessioning Floor Team Lead 05-2021 to 08-2021

Perform supervision of the department as a floor/team lead

Training

Be proficient in the tasks for the accessioning floor

Requisition QC

Problem resolution

Nonconformance Reporting

Assist with Standard Operating Procedure development and revision

Other duties as designated

Accessioning Floor Duties:

Complete breakdown process

Sample receipt

Complete accessioning/registration

Prepare samples for laboratories (labeling)

Ship outbound UPS/FedEx/DHL/Marken, Etc.

Prepare samples for courier pick-up

Prepare samples for onsite sample processing

Temporarily store samples for onsite storage

Sample quarantine management pending issue resolution

Generate manifests

Grifols, Johnson City, TN

Operations Manager 12-2015 to 05-2021

Monitored Daily and Weekly key performance indicators to maintain goals and budget.

Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Led meetings to obtain suggestions, address concerns or issues and foster positive relations among team members.

Motivated and trained employees to maximize productivity.

Oversaw daily shipping operations, including loading and unloading of inbound and outbound shipments, replenishing of stock, inventory management and supervising work of a 35-member team.

Performed root cause analysis in deficient areas to identify and resolve central issues.

Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing team members and managing inventory processes.

Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Encouraged and promoted ideas aligned to business needs and benefits.

Managed, trained and motivated Leads and BMTs to continuously improve knowledge and abilities in the plasma field.

Informed center management of Errors and Deviations for assistance and remediation.

Promoted positive customer service through day-to-day supervision and management of plasma facility.

Interviewed and hired strong candidates for team openings.

Directed product flow and informed management of delays and challenges, as well as suggested resolutions. KedPlasma, Johnson City, TN

Receptionist 01-2015 to 12-2015

Kept reception area clean and neat to give donors a positive first impression.

Took vitals and blood sample to determine Hematocrit and Protein levels to ensure suitability.

Answered telephone calls to field inquiries from donors, vendors and various other callers seeking information.

Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

Checked-in visitors, distributed visitor badges and managed logbooks to comply with company policy.

Seated donors onto donor floor.

Issued new card accounts and completed payments. Murphy USA, Unicoi, TN

Assistant Store Manager 09-2013 to 10-2014

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Processed payments for credit and debit card and returned proper change for cash transactions.

Verified inventory counts remained within monthly tolerance levels.

Rotated merchandise and displays to feature new products and promotions.

Maintained positive customer relationships by responding quickly to customer service inquiries.

Placed inventory orders to maintain full displays.

Qualified to count and balance store safe and tils. EDUCATION

Lassen Union High School, Susanville, CA

General Education 2000

CPR certified CLIA certified

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