Contact

Experience

John

I am a team player with

exceptional customer service

skills, comfortable and proficient

in interacting with staff and

management at all levels. I excel

in managing multiple tasks

simultaneously, even in fast-

paced environments. In addition, I

possess strong analytical and

problem-solving abilities, coupled

with excellent communication

skills. My extensive organizational

abilities enable me to deliver

results on time and exceed

expectations.

BUSINESS ASSOCIATE

ad164c@r.postjobfree.com

318-***-****

901 Lakeside Cir Apt. 1106

Lewisville, TX 75057

About Me

Harris

Heartland Dental BA

July 2023 to current

As the key operator, I managed the daily operations, including treatment planning, scheduling, and

appointment bookings, while simultaneously

providing assistance wherever needed. Additionally, I was responsible for achieving goals and staying within budgetary constraints.

Ideal dental office manager

January 2023-June 2023

As the main operator, responsibilities included

managing daily operations, treatment planning,

scheduling, and appointment bookings. Additionally, accountable for achieving goals within budgetary

limits.

August 2020 - November 2022

AT&T RSC/ASM/RSM/Area

Management

In my role as a RSC, ASM, and RSM, I am committed to delivering exceptional customer service. Within seven months of joining, I was promoted to ASM and took on additional responsibilities in entertainment and Broadband/Fiber, leading my district in sales. As a RSC, I received the North Texas Star Award three times and the SEA award for Q3 2020. As an ASM, I successfully turned around the Cypress Rosehill location, achieving a 20% YoY growth. During my tenure at the Garranty Bank location in Killeen TX, I consistently ranked in the top three across North Texas, delivering an average growth rate of 35% YoY each month. As a RSM, I managed to achieve a 20% YoY growth rate in three months at the Desoto location, following which I got promoted to the flagship store, The Mansfield location, where I currently serve. In just two weeks, we have recorded a 16% growth rate. I firmly believe that my unwavering dedication, passion, and resilience are the key drivers of my success. Skills Summary

Develop a comprehensive strategy

to optimize Back Office processes

and enhance efficiency

Establish a robust framework for

addressing customer escalations and

ensure timely resolutions

Implement effective Front Desk

Management techniques to

improve customer satisfaction and

retention

Foster a culture of Leadership that

prioritizes accountability,

collaboration, and innovation.

Education

Vista College, Killen, TX, Dental

Assistant Diploma 2017

I have completed a comprehensive

dental assistant training program that

spans a year, which has equipped me

with the necessary skills to function as an

integral part of a dental healthcare team.

Additionally, I'm a Registered Dental

Assistant, a Certified Medical Assistant,

and a CPR Certified member of the

National Veterans Honor Society. I

graduated with an outstanding 3.8 GPA.

As a dental assistant, I was responsible for assisting doctors in corrective procedures, taking and

developing x-rays, instructing patients on dental care, scheduling appointments, sterilizing equipment, and preparing materials for impressions. I also held an assistant manager position, which included front desk management and assisting in treatment coordination. Orthodontic Assistant/Lab Technician, Smile

Doctors Harker Heights, TX

May 2017-July 2020

Experience Cont.

Dental Assistant Externship, Smile Doctors Harker

Heights, TX

March 2017-May 2017 (180 Hours)

Dental assistant responsibilities: took and

developed x-rays, setup trays and equipment,

prepared patients for treatment, assisted the

doctor during procedures, provided exceptional

care to patients, and educated them on oral

hygiene and post-operative care

Tactical Power Generation Specialist, United

States Army

2005-2015

As the maintenance supervisor, I oversaw the maintenance and overhaul of power generation equipment, internal combustion engines, and associated machinery in both mobile and stationary power plants. Additionally, I served as the squad leader for the Charlie Battery Cobras and retired as an E5 veteran of Operation Enduring Freedom in Afghanistan from 2011-2012. Throughout my career, I have demonstrated leadership qualities and have been recognized as a leader among my peers.

References

Thomas Helmick

575-***-****

Saladin Maclain

908-***-****

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