Justin Ashby-Stroup

Highly skilled and dynamic person who is highly adept at choosing the correct tools and remedies for the particular situation at hand, allowing me to be a highly efficient and effective problem solver and employee.

Columbus, OH 43210

ad15oh@r.postjobfree.com

+1-614-***-****

Seeking a mid-level career position in an administrative or operations support capacity with an established organization where I can grow my career andone who is also passionate about the customers and industries that they serve.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Machine Operator B

Sealed Air Corporation - Automated Packaging - Streetsboro, OH January 2022 to Present

• Complied with all safety regulations and outcomes

• Documented audit procedures

• Diagnosed and maintained commercial machining equipment

• Performed required quality checks every 30 minutes

• Scanned orders efficiently

• Trained new hires

• Maintained the highest levels of awareness and the ability to act quickly and choose the best and most appropriate remedy for the particular issue at hand

• Operate machines as efficiently as possible, adjusting as required to maintain the highest quality and production standards.

• Work accurately, pay close attention to small details from a pre-printed work order, collect product samples at the end of every set and maintain them for the QA department, ability to read and understand the specification book, and maintain the highest quality is written. Verbal communications, Use small hand tools, such as rubber hammers, wrenches, screwdrivers, pliers, measuring tape, and various scales.

• Obtain work instructions from the work order and properly select and load in-process work in the prescribed manner for that particular job. Make a multitude of adjustments by established procedures for machine operation and keep the product within spec at all times throughout the shift. Consistently check and set controls, as well s be able to reset as required to maintain proper speed, feed, tension as well as many other machine operation variables. Remove completed work and immediately and correctly package the product according to the shipping requirements for the job at hand and according to the customer's needs and wants.

Reservations Sales Representative

Enterprise Holdings - Niles, OH

May 2019 to Present

• Provide excellent customer service to customers

• Locate and interpret complex information from a number of databases

• Handle multiple tasks (i.e., talking with customers while accessing information in a computer)

• Adapt to the needs of individual callers

• Maintain a courteous and pleasant demeanor while speaking with external and internal customers

• Maintain, at a minimum, target levels of productivity and performance

• Perform miscellaneous job-related duties as assigned Operations Trainer - ATT BMSC

Alorica - Niles, OH

January 2018 to February 2019

Alorica, Niles, Oh

Operations Trainer - ATT BMS

• Direct training and development of newly hired employees to meet and exceed company standards

• Train new agents to deliver the highest caliber of telephonic customer support to ATT business customers in order to quickly and efficiently resolve their account and technology related concerns

• Maintain and accurately update employee records and account information as needed in order to adhere to appropriate reporting guidelines

• Accurately track and record employee interactions and transactions in accordance with Alorica and ATT policies and procedures

• Train newly hired reps to professionally and calmly attempt to resolve and de-escalate sensitive situations in order to meet and exceed the customers' expectations and needs

• Provide customers with service options and targeted solutions to meet their current needs

• Set appropriate expectations for all products and services rendered and ensure that service solutions were consistent with complete and total resolution of all issues Charge Nurse/Nursing Assistant Supervisor

Maxim Healthcare Services - Los Angeles, CA

September 2010 to June 2017

• Provided direct palliative care to patients in various in and outpatient settings ranging from assessment to development and implementation of care plans

• Demonstrated sound, ethical, independent decision making in accordance with medical protocols and safe, acceptable standards of care

• Disciplined, motivated employee who is able to quickly establish rapport with patients and colleagues

• Performed all tasks within prescribed amount of time maintaining a patient centered focus while consistently seeking opportunities for improvement of processes

• Managed team of medical support personnel ensuring that they consistently met and exceeded patient and company expectations

• Provided in service coaching and training sessions to current and newly hired staff ensuring that they were able to understand and demonstrate proficiency in all aspects of job related tasks Corporate Trainer/Supervisor/Lead Show Controller

Universal Studios - Hollywood, CA

June 2005 to February 2009

• Responsible for the orientation and on the job training of newly hired employees

• Manage, coach and develop new employees' skill sets in order to not only meet but consistently exceed company standards and values of performance

• Ensure smooth operation of all entertainment venues in the park

• Supervise and direct a team of 4-7 employees

• Ensure breaks and lunches are given in a timely manner in accordance with state and federal laws

• Coach fellow team members according to proper SOP and ensure that team members were able to demonstrate essential job functions

• Ensure complete guest satisfaction, using proper SOP and recovery options Lead Server/Trainer

Claim Jumper restaurants - Thousand Oaks, CA

September 2005 to June 2007

• Assist guests with menu and wine selections

• Resolve guest concerns before they need to be escalated to our upper management team

• Serve food and beverage selections in a timely manner

• Assist guests with all cash and or charge transactions

• Direct training and development of newly hired servers and managers Night Auditor/Guest Service Attendant

Pierpont Inn - Ventura, CA

November 2002 to September 2005

• Check guests in and out of the hotel and ensure that their needs were completely met throughout their stay

• Resolved disputes in accordance with hotel policy and provided appropriate solutions in order to maintain the highest level of guest satisfaction

• Investigated credit card chargeback requests, responded accordingly and in a timely manner

• Balanced and reconciled all hotel and restaurant receipts as well as balance all the cash drawers and prepare deposits for the controller

• Prepared Microsoft Excel spread sheet reports and interpreted them for our executive management team on a daily basis, immediately reporting and investigating any and all discrepancies

• Assist guests with all cash, charge and direct bill transactions Education

Diploma in Vocational Nursing

Kaplan College - North Hollywood, CA

February 2009 to February 2010

GED in General Studies

Long Beach Adult Education Center - Long Beach, CA May 2000 to June 2000

Bachelor's degree

Skills

• General office (10+ years)

• Microsoft Office (5 years)

• Sales (3 years)

• Excel (5 years)

• Team Building (2 years)

• Supervisor (10+ years)

• Trainer (6 years)

• Customer Service Experience (10+ years)

• Customer Service

• CSR (10+ years)

• Call Center (4 years)

• Customer Care (10+ years)

• Customer Support (10+ years)

• Computer Literacy

• Laboratory Experience

• Medical Terminology

• Phone Etiquette

• Nursing

• Food Handling

• Guest Services

• Analysis Skills

• Patient Care

• Hospital Experience

• Medical Records

• Vital Signs

• Experience Administering Injections

• Epic

• Medication Administration

• EMR Systems

• Medical Office Experience

• Triage

• Insurance Verification

• Venipuncture

• Clerical Experience

• Office Management

• Phlebotomy

• Medical Coding

• English

• Medical Scheduling

• Medical Billing

• ICD-10

• Anatomy Knowledge

• Employee Orientation

• Transcription

• Physiology Knowledge

• Caregiving

• Quality control

• Retail sales

• Tube feeding

• Care plans

• ICD coding

• First aid

• CPT coding

• Manufacturing

• Assembly

• NetSuite

• Warehouse management system

• Warehouse experience

• Research

• Software troubleshooting

• Supervising Experience

• Filing

• Typing

• IT service management

• SharePoint

• Telecommunication

• Expense management

• Workday

• IT

• Communication skills

• Computer skills

• Mechanical knowledge

Certifications and Licenses

ATT Certified Trainer

August 2018 to Present

Took and passed the certification course to become a corporate trainer for ATT. CPR & First Aid BLS

February 2009 to Present

CPR and first aid training for the healthcare provider with AED component. Food Safety and handling - Serve Safe Certified

January 2000 to Present

Took and passed the courses necessary for safe handling of food in order to work in the restaurant service industry.

Advanced Customer Service Skills and Techniques

March 1999 to Present

I have taken a multitude of various certified programs dealing with advanced customer service techniques as well as sensitivity training in order to manage difficult customers. All of these advanced certifications have been taken while performing as a supervisor, trainer an or lead roles for various companies and industries.

LPN

LVN

Driver's License

BLS Certification

Assessments

Sales skills — Proficient

May 2021

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

April 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• Microsoft Word

• Excellent Phone Skills

• Effective Communicator

• Organized

• Microsoft Excel

• Self-starter

• Top Notch Customer Service Skills Strong Analytical Skills

• Microsoft Outlook

• Problem solving skills

• General Office Equipment

• Computer Proficient

Contact this candidate