Customer Care Service

Kimberly D. Sklenar

***** ****** ****

Middlefield, OH 44062

Cell: 440-***-**** ad15fq@r.postjobfree.com Cell: 440-***-****

SUMMARY

Diligent, thorough, and resourceful Customer Care professional with expertise in building customer relationships which drive retention and revenue. Demonstrated ability to remain positive and confident, providing client with security in knowing that issues will be handled accurately and quickly, while also ensuring that client knows that their business, time, and needs are valued. Accustomed to multi-tasking in fast-paced and efficient atmospheres. Effective in providing resolutions and follow-up, verifying that all requirements are met.

PROFESSIONAL EXPERIENCE

TCP Lighting, Aurora OH

Inside Sales 2022 - present

Maintain customer accounts via phone and email. Assist in product questions, introduce new product, and sell commercial and industrial lighting fixtures and lamps to distributors.

Quote product and work for the sale to produce a customer purchase order. Maintain monthly sales goals.

Cold call distributors and contractors to introduce TCP company and products.

Work directly with outside sales setting up meetings and business leads.

Receive customer purchase orders, follow-up with ship dates, tracking, communicate internally with supply chain and production for ETA and out of production dates. Provide shipping tracking information.

LEGGETT & PLATT-LIBERTY STEEL, DBA Solon Specialty Wire, Solon, OH 2012 – 2022

Customer Service. Communicate and process orders directly via phone, fax, email with customers and outside sales team.

Receive order, check part#, enter in to computer, send confirmation, alert production scheduler, follow through till ready to ship. Keep customer informed. Notify shipping

Prepare needed shipping documents, i.e.: Mexico, Canada, International Ocean or airfreight. Set up freight pickup.

Prepare after shipment documents in preparation for accounting department billing.

Many other functions as arise to assist customers. i.e: ship dates, production schedule, product info etc. (to list a few)

Account research and utilize resources to assist customers and outside reps as needed.

MASCO CABINETRY, DBA KraftMaid, Middlefield, OH 1998 – 2012

Customer Care Agent III

Advanced to Customer Care Agent III after testing and meeting requirements.

Utilized customer one call strategy, giving the customer assurance that time was valued and requests and / or issues would be resolved with initial contact. Processed orders, answered technical questions about product and installation, and processed returns and credits.

Provided quick and detailed resolution of problems by taking ownership of work order in positive manner, resulting in satisfied customers.

Drove customer confidence in services provided by assisting customer in meeting building deadlines, expediting orders and exhausting all available resources, including obtaining expedited freight information.

Performed thorough account research and utilized available resources in efficiently assisting field representatives with customer issues.

WASTE MANAGEMENT, Chardon, OH 1991 – 1998

Customer Service Representative 1995 – 1998

Recognized for outstanding customer care qualities and requested personally by division president to service customers on the phone and represent the company at numerous trade shows and community festivals.

Conducted recycling presentation to community clubs and schools, bringing company awareness needed for marketable service and driving revenue.

Operated short wave radio to trucks with dispatch instructions, resulting in quick same day service.

Accounts Payable and Benefits Clerk 1991 – 1995

Maintained license plates for all company trucks by obtaining gross vehicle weight and working closely with State of Ohio BMV and Maintenance Department Manager.

Served as benefits administrator for approximately 80 employees by calling and obtaining information on employees’ behalf and aiding in filling out appropriate claim forms. Followed up with insurance statements, ensuring employee claims were being paid / processed as required.

Reconciled purchase orders with vendor invoice, validating accuracy. Coded, entered data into system, file appropriately and verified / reported on end of month expense accruals.

Filled in for customer service agent and receptionist when needed through cross training, enabling achievement of daily departmental goals, and creating cohesive team environment.

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